Contact Centres 2019 Wrap Up

Dec 19
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The Delivering Customer Centric Contact Centres conference brought together customer service leaders to discuss challenges in achieving operational excellence and delivering optimal customer experience in their contact centres. Attendees explored strategies to establish customer centric operations, leverage analytics to drive decision making, engage the workforce to maximise productivity and service quality.

Download the high res document here: 2019-Contact-Centres-Wrap-Up.pdf (45 downloads)

Submitted by Criterion Content Team

Criterion Content Team

This post has been written by the Criterion Conferences Content Team. Based in Sydney, we are an independent research organisation, producing over 90 conferences a year across a variety of industries. Our events, attended by thousands of senior delegates from the public and private sector, are designed to enrich, inspire and motivate. Our focus is on providing innovative, value adding content via our conferences and blogs like this are extension of that principle. You can view our conferences by visiting our website

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