Let’s not beat around the bush – over the past decade, it’s been the public sector that has propped up the Australian contact centre outsourcing industry. While companies in the private sector steadily migrated their operations offshore, state and Federal Government has gone from an inhouse service delivery model to a hybrid inhouse/outsource model, … Continue reading Contact Centre Outsourcing and the Public Sector in Australia
On 21st November 2018, the Australian Government announced its 7 year strategy for full Digital Transformation meaning that all services will be available digitally in 2025. “Intended changes include being able to register births, marriages and deaths across federal, state and territory governments in one instance rather than for each individual body.The Government also intends … Continue reading Digital Government Update!
According to Gartner, “Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise’s information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers.” In today’s modern organisations it is important to maintain an integrated approach … Continue reading Learn how to promote a knowledge sharing culture in your organisation
The Centre for Sleep Research led by Professor Drew Dawson has introduced the prior/sleep wake model that allows for a scientific measure of fatigue relative to the error trajectory of the task at hand. This report reviews the risks of fatigue in the mining industry in QLD. Fatigue in the QLD region: Combining alcohol and … Continue reading Fatigue Management in the Mining Industry- Insights from professor Drew Dawson
Systematic investment in new learning environments is a matter of policy in many countries. In Australia alone, more than $16 billion funded the Rudd government’s Building the Education Revolution program. Current state government initiatives will soon increase this public investment (Building Future Schools Fund). The need for innovative classroom spaces stems from questions on the … Continue reading Effectively investing in your school learning spaces
Benefits realisation management (BRM) provides organisations with a way to measure how projects and programs add true value to the enterprise. This BRM Framework works to help organizations effectively manage and realise project benefits. It provides a set of questions and good practices that project, program, and portfolio management professionals can use to help guide … Continue reading Strategy frameworks for benefits realisation
Policy Spotlight on the UK By Ian Fletcher, Director of Real Estate Policy, British Property Federation What were the drivers which enabled Build to Rent to grow as an asset class in the UK? I would love to claim it was all the result of excellent policy work. Certainly successive governments have been supportive … Continue reading Policy Spotlight on the UK
Estonia is probably the only country in the world where 99% of the public services are available online 24/7. E-services are only impossible for marriages, divorces and real-estate transactions, you still have to get out of the house for those. The population of Estonia is 1.3 million & Australia has around 25 million, the United … Continue reading E-Estonia : How did they do it?