Inconsistency surrounding the implementation and enforcement of regulation is a challenge that permeates across local government jurisdictions as well as between state and local governments. Common issues include a lack of guidance and resources from state government when implementing new regulations, as well as a lack of standardised enforcement approaches across local jurisdictions. The result … Continue reading Managing inconsistency across local government regulation
From 2019, coding will be a compulsory requirement for primary and secondary schools in New South Wales. How are you going to integrate this into your classroom? Technology is becoming an increasingly prominent part of the learning experience in schools around the country. Although Australia is no stranger to private coding courses for kids, such … Continue reading 3 ways to introduce coding into the classroom
A big review of NAPLAN could be on the horizon after key findings from the highly anticipated Gonski review indicated too great a focus on periodic standardised tests to measure performance rather than much needed ongoing assessment tailored to individual student needs. Just two weeks ago NSW Education Minister Rob Stokes indicated his support for … Continue reading The future of NAPLAN
As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more customer centric culture. Who is the customer? Historically, the industry has relied heavily on government funding to provide care for residents. Moving forward, competition for the … Continue reading Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant.
The challenge of regulating growing populations with increasingly diverse cultures, languages and economic constraints is a common challenge across local government. Barriers exist between sections of the community and council’s efforts to regulate effectively and consistently. To succeed within these communities, local government approaches to regulation need to be relevant and strategic. Brisbane City Council’s … Continue reading Regulating diverse local communities & cultures
This National Disability Insurance Agency’s decision to outsource its contact call centres on a two year contract to international sensitive-service provider Serco has been met with widespread scepticism in the disability community. The decision has fuelled the flames again on the debate around the role, scope and limitations of private sector involvement in the NDIS. … Continue reading Price, Privatisation and Paradise Papers in the NDIS
Session Outline: University ITS Strategy & Challenges conference One of the greatest challenges for any digital transformation journey (or any journey at all for that matter) is getting the buy in to bring the people along for the ride. At a glance, Universities are almost nightmarishly complicated in terms of the number of moving parts, … Continue reading Meet the Speakers: The Hayley Grey Edition
Understanding your customer is one of the key drivers at this years University IT Service Strategy & Challenges conference. Let’s unpack what that means, and how we intend to address it! Experience. Be it of the customer, user or student variety. They’re more than just buzzwords, they reflect a core focus of higher education institutions … Continue reading Understanding your customer at a practical level