FEATURED ARTICLE

Learning Space Design: Gallery of Australian Schools

The financial cost of designing new learning spaces means that it is crucial for schools to get it right the first time around. A tested and optimised process for planning, implementing and measuring the outcomes of new learning spaces is crucial, not only to justify the cost, but to ensure that schools remain agile to … Continue reading Learning Space Design: Gallery of Australian Schools

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Enhancing Public Sector Customer Service - Download the ebook!

Growth in digital innovations has created a range of opportunities for enhanced customer service delivery. However, government agencies continue to grapple with effectively managing customer service channels while continuing to gather and analyse meaningful customer data. In addition, as the front facing component of the public sector evolves, it is important to bring internal stakeholders … Continue reading Enhancing Public Sector Customer Service – Download the ebook!

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Claremont College: Differentiation in a Co-Teaching Model

Claremont College is a thriving co-educational primary school, renowned across Sydney as a school that achieves excellence in all aspects of its operation. Claremont College is an inclusive school where students with a wide range of abilities and special needs are catered for through a fully integrated approach to learning within a co-teaching model. Claremont … Continue reading Claremont College: Differentiation in a Co-Teaching Model

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Data.gov.au to become a 'world-leading example of public open data'

The data.gov.au platform is set to become a “world-leading example of public open data infrastructure” under new plans by the Data Infrastructure Engagement (DIGE) team and Data61 (CSIRO’s digital research network). Data61 was tasked with employing “data analytics to connect disparate government datasets and publicly release them on open data platforms” as part of the … Continue reading Data.gov.au to become a ‘world-leading example of public open data’

FEATURED ARTICLE

Linking space & pedagogy to 21st century skills & demands

“For too long, schools have been places young people go to watch their teachers work.” Teachers make generations of difference – impacting the children we teach today, their children and their children. Having a great education creates great opportunity, and opportunities for future generations. The environment where that learning takes place is vital. If our … Continue reading Linking space & pedagogy to 21st century skills & demands

05
Apr 17

Creating a role for ‘sustainability’ to inform & evaluate road maintenance & operations contracts

Environment, Social, Economic, Governance: the four pillars that make up the quadruple bottom line of sustainability. This can be translated to the management of impacts on, and the enhancement of: Environment: flora, fauna, air, water, land Social: community, stakeholders, heritage, workforce, supply chain Economic: financial sustainability, budgets, materials’ lifecycles, maintenance cycles Governance: asset maturity, risk … Continue reading Creating a role for ‘sustainability’ to inform & evaluate road maintenance & operations contracts

04
Apr 17

Developing a competitive edge in the deregulated Aged Care market

In a market where the customer has true choice, providers need to find – and call out – their competitive edge. This is more than just deciding a tag line or promotional calling. You need to find out what’s truly important to your customers. What is it that customers value – that you do better … Continue reading Developing a competitive edge in the deregulated Aged Care market

03
Apr 17

Podcast: Business Improvement at The University of Melbourne

Paul Duldig, Head of University Services at University of Melbourne, spoke at the 2016 Business Improvement in Universities conference in Melbourne. This podcast is a recording of his presentation, ‘Melbourne University – Move then Improve’, in which he covers their new operating model and key learnings one year on from implementation. The University undertook their … Continue reading Podcast: Business Improvement at The University of Melbourne

31
Mar 17

Women in Leadership QLD: When engaging the community is your only option

What do you do when your organisation is at threat of losing funding and the service you provide is at the frontline of tackling domestic violence? The answer is you innovate, take risks and engage with the community in a way that not only responds to their needs, but also makes the community a part … Continue reading Women in Leadership QLD: When engaging the community is your only option

30
Mar 17

Are we ready for the NDIS agenda?

Author:Kate Rush

Are we ready for the National Disability Insurance Scheme (NDIS)? A question continually asked of the increasing number of disability providers and thousands of disability service customers, many of whom are already waist deep in the NDIS. But the success of the NDIS is dependent on this question consciously extending to the minds and pockets … Continue reading Are we ready for the NDIS agenda?

29
Mar 17

A fundamental change in customer expectations

There is a shift towards a customer expectation that support should always be available, even when you are not. An increasing number of customers worldwide no longer see phones or emails as primary service channels to get support. They expect to be able to find answers to their questions themselves. Customers sometimes prefer to resolve … Continue reading A fundamental change in customer expectations

28
Mar 17

How Monash is simplifying solutions for students

Our CIO portfolio launched the Student First Task Force (SFTF) in 2015 with a focus on making processes and systems less confusing for students and creating efficiencies for staff. Our aim is to create a personalised way for our students to engage with the university by putting them first and making things easier, simpler and … Continue reading How Monash is simplifying solutions for students

24
Mar 17

Strengthening recruitment through digital marketing at University of Western Australia

Two years ago, The University of Western Australia (UWA) started an ambitious project. We began pursuing our dream of creating a new digital ecosystem to improve our customer experience and conversion rates for prospective students. Our scope was to better understand the student journey and to apply this knowledge in our appeal to domestic, international, … Continue reading Strengthening recruitment through digital marketing at University of Western Australia