Improving Patient Flow with Coordination Hubs

Apr 18
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In order for hospitals to fight against the daily pressures of overcrowding, bed blocks, shrinking budgets and reducing resources, hospitals need to think innovatively by leveraging technology and working collaboratively to deliver quality patient-focused care.

With an increasingly ageing population and complex conditions on the rise, it can be easy for hospitals to look at patients as numbers moving through the system. Patients deserve to receive well coordinated, timely treatment at the right time and the right place.

Hospitals driving change

Metro-North Hospital and Health Service and Gold Coast University Hospital are two examples of Australian hospitals that have upgraded their patient flow solutions by embracing data and technology. Both hospitals have taken a coordinated approach to patient care, improving hospital KPI’s and the quality, experiences and outcomes of their patients.

Maximising visibility

Maximising visibility can improve early identification of service capacity needs and utilise existing capacity. Having access to 24/7 real-time data allows hospitals to see patients in a more effective and visible way. Replacing paper and whiteboards with monitors and newsfeeds optimises operational planning by translating real-time information into actions.

Overcoming barriers

There are a lot of obstacles that can occur during the patient journey. By bringing together key players such as Ambulance, Allied Health, Environmental Services and Bed Managers will eliminate back and forth and improve rapid detection of bottlenecks to alleviate pressures.

Enhancing patient treatment through data-informed decisions

With the number of chronic and complex cases increasing day-by-day, ensuring patients receive accurate treatment has never been more important. Having a birds-eye view of patient flow can help hospitals match the patient with the required services, be it another ward or in the community. Using data to identify frequent presenters and establishing tailored care packages can help reduce emergency department numbers.

Positive culture change

Coordination Hubs bring teams together, increasing accountability and improving the care of patients.

We are delighted to announce that Julie Bunting, Nursing Director and Dr Elizabeth Rushbrook, Executive Director of Medical Services from Metro North Hospital and Health Service, and Andrew Fisher, Assistant Director of Nursing from Gold Coast University Hospital will be delivering sessions on Coordination Hubs at our upcoming conference Whole of Health Strategies to Improve Patient Flow.

Want to know more?

If you are interested in attending one of our upcoming conferences or are a subject matter expert and want to contribute to the discussion, please contact us at

The next conference in this series, Whole of Health Strategies to Improve Patient Flow, takes place in June 2018. Register now to secure early bird rates!

Submitted by Alison Jack

Alison Jack

Alison is a conference producer from Criterion, with experience working in Ireland, London and New York. She’s an animal lover, vegetarian and passionate about travel.

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