In the build up to the Strengthening Clinical Handover conference we’ve had three experts be kind enough to give us a small insight into some of the key questions that hospitals are asking when it comes to becoming successfully accredited for NSQHS Standard 6.
- Chris May (Director of Emergency Medicine, Redland Hospital)
- Katrina Lewis (Associate Director of Nursing, Practice Development, Alfred Hospital)
- Maree Johnson (Service Improvement Manager, Mater Health Services, Brisbane)
With over 40 years worth of experience between the three of them, they all store a wealth of knowledge when it comes to clinical handover. View their full bios.
A bit of background to the Standard
Clinical communication problems are a major contributing factor in 70% of hospital incidents leading to an increased risk of adverse events. To minimise this risk was the introduction NSQHS Standard 6 – Clinical handover. With the second round of accreditations just around the corner for many, the time to make appropriate changes to get accredited is now.
What advice would you give organisations trying to get accredited for Standard 6 Clinical Handover?
Chris – “Establish a culture within the staff that clinical handover is the most important issue in the safe continuing care of their patients and follow the workbook.”
Maree – “Keep all your audit and evaluation documentation and show evidence that you have involved the patient in their handover.”
Katrina – “Consider sustainability measures from the outset”. This includes focusing on the “importance of staff engagement in any change process” and understanding the “Flexibility and adaptability of the guideline principles to each clinical context”. Secondly Katrina suggests that “monitoring and evaluation” is important when it comes to providing “feedback of audit data in a meaningful and timely way to local areas to inform improvements”.
For some, changes will be bigger than others when it comes to aligning operations correctly with NSQHS Standard 6. We want to help make the whole process easier. What are your two best bits of advice for anyone out there that is struggling with Standard 6?
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