Last month we shared Alfred Health’s Manager of Patient Experience and Community Participation, Suzanne Corcoran’s top tips on how hospitals can improve their consumer partnerships models.
As promised here is installment two;
- Be inclusive – make them feel they are an important part of the health care family
- Acknowledge difference – not all consumers are the same so create different opportunities for participation
- Communicate – let them know clearly what, where, when and how
- Acknowledge them privately and publicly – ongoing appreciation and recognition is generally all they need to continue
Has your hospital been through accreditation?
Do you want to know what it’s like?