Knowledge Management: what to look out for in 2019

Jan 19
Author:Ash Natesh
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Knowledge management and information management executives are looking to the future in 2019. Below is an overview on the changes ahead in 2019 spanning AI, content management, blockchain, process automation and more.

Technology has had a tremendous impact on knowledge management (KM), inspiring the development of robust software platforms to leverage KM strategies. Knowledge management software continues to evolve in response to new demands and challenges.

Below are 10 emerging trends for knowledge management for organisations in 2019:

Social media as a knowledge management tool

When social media elements are blended with knowledge base software, the workday becomes easier. Staff can communicate more intuitively and engage more effectively, since social elements are “second nature.”

Search indexing is evolving

Search functionality is critical and largely depends on indexing, which organises search results so that they’re relevant and coherent. Social business applications like social intranet software and knowledge base software rely on robust search functionality to ensure peak performance.

As search indexing continues to mature, users will be able to retrieve files and documents more rapidly, increasing productivity.

Collaboration tools

Collaboration tools are great for business processes, but connecting your team members can be a challenge, especially if you have staff working remotely. Fortunately, knowledge base systems are becoming more collaborative than ever, as seen in social intranet software, allowing individuals to work on documents and communicate with each other in real time.

Mobile technology

Mobile technology has become a primary means of retrieving or checking information not only in a personal sense but also in a professional environment. Staff members need access to an organisation’s knowledge management system (KMS) while they’re on the go. Vendors are making sure that their social intranet software works on smartphones and tablets without issue in response to this demand.

Visuals to replace list

Early versions of KM software featured long lists that were a strenuous process to skim through. Now more KM softwares are focusing on visuals to make the job of locating documents and navigating through the database a breeze.

External processes are integrated

Between communicating, scheduling, managing projects, creating content and other activities, many of today’s professionals find themselves juggling numerous instances of software just to stay on track. External processes will always be necessary, but that doesn’t mean they can’t live in the same place as KM. Social intranet software eliminates the need to log into several different applications. Users can work from an integrated suite that allows for all processes to be handled in one convenient space.

User engagement is increasing

Staff members are continuously looking to contribute to their companies by sharing their insights and ideas. KM is switching from control to cultivation, so your staff members can share information organically.

Content creation and knowledge management go hand in hand

KM software now allows you to tag, share, and organise content as soon as you create it. This helps to cut down on confusion and makes knowledge management a more interactive process.

Segmentation of spaces

Your KMS is a social community in which information assets are shared, refined, and organised. However, businesses often suffer from information overload, particularly during periods of rapid growth and success. Finding a fix used to be difficult, but KM softwares allow for segmentation of information into multiple community spaces.

Knowledge management software include vendors and customers  

As business processes become more holistic, KM software is developing a more robust approach that includes vendors, clients and customers. Newer knowledge base software options allow for external integration so that internal and external parties can share information more easily.

Is your organisation prepared for the technological changes in knowledge management in 2019?

Learn to identify opportunities to develop new capabilities and learn the various differentiations in IM and KM software with real life case study examples. Don’t miss Rob Wilkins (Leader Information Management, NSW Department of Education) sharing his insights on “Integrating & Solving immediate and unforeseen problems with new knowledge technologies” at the Information & Knowledge Management for Effective Decision Making Conference on the 27th and 28th February 2019 in Sydney.

Submitted by Ash Natesh

Ash Natesh

Ash is the Content Marketer at Criterion Conferences. Writing and sourcing content is all part of her day to day routine. She can’t stop drinking coffee, other than coffee her interests lie in Music, long walks amidst the mountains, Dance, Anime, Science Fiction and all things nerdy!

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