Saving Money, Improving Efficiency: Impacts of ICT as a Service for Government Departments

Feb 15
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Time and cost savings for government departments were dominant themes at last week’s Transitioning to ICT as a Service Conference in Sydney. Speakers from the areas of Finance, Business and Health all took to the stage to speak about the benefits they have seen from implementing a service-first ICT policy within their own departments.

Richard Host - NSW Fire & Service

Access to Services

Grantly Mailes, Chief Technology Advocate Deputy Secretary at the Department of Business and Innovation Victoria, was first to take to the stage to speak about improving access to services using Global Engagement Management Systems (GEMs).

He spoke of the impact Salesforce has had on engagement between the Victoria government and the 12,000 businesses in the state, speed to market and scalability:

“The joy of a scalable platform allowed us to increase what we did with it. So through these business engagements, it gave us opportunities, whether it was to reduce regulation, or opportunities to talk to the skills guys about what needed to change.”

Mailes said the adoption of GEMs saved their department 40% when compared to the cost of a traditional system, “and every time we added a collection of users, we saved even more.”

BYOD:  Bring Your Own Device

ICT as a Service has also meant huge savings for New South Wales Fire & Service. Richard Host, CIO (pictured), told of his IT department’s move to a bring-your-own-device model after the introduction of the iPhone made many of their existing systems redundant:

“The first shock and awe was that we couldn’t put a standard operating environment on this thing… The biggest eye opener was that the IT department didn’t add any value whatsoever to that purchase.”

The next step was to improve their overall data telecommunications approach, with the department seeing savings of up to 80% by moving from a corporate private network to a competitively priced internet-based alternative:

“I’ve been paying up to $1,600 a month for a 2MB-per-second connection at some of my regional offices. The little old lady that lives next door to the fire station was paying $135 a month, getting a 100MB per second unlimited, and could also phone 125 countries unlimited for free.”

A Higher Value Proposition

Speaking after the conference, Host told us there is huge potential for all government departments to leverage the possibilities extended by ICT service providers:

“A lot of service providers can do things better than the government can. They can leverage their scale, leverage their skills and give a higher value proposition for the government – and, effectively, for the community.”

With thanks to our event sponsors…

Transitioning to ICT as a Service Sponsors

Is the public sector ready for the As-a-Service journey? As more and more agencies begin to ready the business case, questions marks continue to surface around what needs to be considered when moving to the cloud. The Public Sector As-a-Service Forum will bring together it and business leaders to collaborate, network and create a clear road map for As-a-Service adoption. Book your place by May 6th to save $500. 

As a Service 2016

Submitted by Jessica Farrelly

Jessica Farrelly

Jessica is part of the marketing team at Criterion, specialising in content and social media. Originally from Ireland, she’s an avid traveller and moved to Sydney after a year spent living out of a backpack in Asia.

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