Time and cost savings for government departments were dominant themes at last week’s Transitioning to ICT as a Service Conference in Sydney. Speakers from the areas of Finance, Business and Health all took to the stage to speak about the benefits they have seen from implementing a service-first ICT policy within their own departments.
Access to Services
Grantly Mailes, Chief Technology Advocate Deputy Secretary at the Department of Business and Innovation Victoria, was first to take to the stage to speak about improving access to services using Global Engagement Management Systems (GEMs).
He spoke of the impact Salesforce has had on engagement between the Victoria government and the 12,000 businesses in the state, speed to market and scalability:
“The joy of a scalable platform allowed us to increase what we did with it. So through these business engagements, it gave us opportunities, whether it was to reduce regulation, or opportunities to talk to the skills guys about what needed to change.”
Mailes said the adoption of GEMs saved their department 40% when compared to the cost of a traditional system, “and every time we added a collection of users, we saved even more.”
BYOD: Bring Your Own Device
ICT as a Service has also meant huge savings for New South Wales Fire & Service. Richard Host, CIO (pictured), told of his IT department’s move to a bring-your-own-device model after the introduction of the iPhone made many of their existing systems redundant:
“The first shock and awe was that we couldn’t put a standard operating environment on this thing… The biggest eye opener was that the IT department didn’t add any value whatsoever to that purchase.”
The next step was to improve their overall data telecommunications approach, with the department seeing savings of up to 80% by moving from a corporate private network to a competitively priced internet-based alternative:
“I’ve been paying up to $1,600 a month for a 2MB-per-second connection at some of my regional offices. The little old lady that lives next door to the fire station was paying $135 a month, getting a 100MB per second unlimited, and could also phone 125 countries unlimited for free.”
A Higher Value Proposition
Speaking after the conference, Host told us there is huge potential for all government departments to leverage the possibilities extended by ICT service providers:
“A lot of service providers can do things better than the government can. They can leverage their scale, leverage their skills and give a higher value proposition for the government – and, effectively, for the community.”
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