The best methods for measuring success have long been debated, particularly in government where outcomes are often associated with social and economic betterment which are more difficult to gauge.
As a result, agencies often construct their KPIs based on outputs rather than outcomes. For example, measures of success are based on deadlines and quantitative output.
One of the most comprehensive methodologies for measuring performance is Stacey Barr’s PuMP Methodology which is broken down into eight steps:
Let’s break down those steps further:
- Understanding Measurement’s Purpose – PuMP begins with a self-assessment tool called the PuMP diagnostic. This enables the team to understand what good measurement means and how to do it properly with the goal of avoiding some of the most common challenges.
- Mapping Measurable Results – Two templates (the PuMP Measurability Test and PuMP Results Map) are used to make your goals or objectives more specific and more easily measured.
- Designing Meaningful Measures – While many traditional approaches for creating KPIs fail, the PuMP Measure Design template makes it easy to formulate measures which evidence your goals and are meaningful, relevant and cost-effective.
- Building Buy-in to Measures – Through the PuMP Measure Gallery technique, you can gain easy buy-in from colleagues and managers. It’s a simple way to collect their feedback and input while generating excitement.
- Implementing Measures – By detailing how each measure should be calculated and implemented, you can create a Corporate Performance Measure Dictionary, making it easier to bring the right measures to fruition in the right way.
- Interpreting Signals from Measures – Xmr charts make the true signals of change easier to see, which is what the PuMP Interpreting Measures technique is based on. This ensures your results are statistically valid and useful for leading your team to insight.
- Reporting Performance Measures – Typical performance reports have little value to offer, while the PuMP Report Design quickly and easily produces reports that cover three crucial areas while using a digestible report layout.
- Reaching Performance Targets – Performance teams should be enabled to move consistently towards more meaningful targets. The PuMP Using Measures technique allows you to make quick, easy and economical performance improvement.
The Enhancing Government Outcomes and Performance Measurement conference, running from 11 – 14 February 2020 in Canberra, explores best practice in performance measurement and outcomes-based approaches.
Learn more about the PuMP Methodology in the workshop facilitated by Performance Measurement Specialist Mark Hocknell, ‘How to develop meaningful performance measures & leverage data’.
Attendees will leave with essential strategies to drive transformation, embed outcomes at the heart of your organisation and better measure the impact of programs and policies on your stakeholders.