Does big data hold the key for process improvement in local councils and state government agencies?
By tackling their big data challenges and using analytics to unlock key information, local and state government agencies can fully realise a variety of benefits, from improving the way they already utilise IT and discovering new services and capabilities to understanding their customers better.
Big data technologies allow an organisation to play out scenarios under controlled circumstances, customise what-if planning, support decision making, identify correlations and customer trends in underlying data, plus much more.
By having access to and use of big data, agencies have the foundations in place to inform their decisions and can effectively manage their customers better.
Here are 8 benefits of Big Data for Local & State Governments:
1. Improving decision making
By using streaming analytics tools and other technologies to process data generated in real time, organisational decisions can be made more quickly. Without these tools and technologies, the decision-makers may have to resort back to a long shot guess or deciding to avoid the scenario altogether.
2. Improving the organisation’s goal outcomes
Big data creates the benefit of being able to predict results and model scenarios based on the data collated.
3. Identify and reduce inefficiencies
By working with big data, local councils and state agencies can understand the mistakes they have made and where they have taken the wrong steps in the past.
4. Reducing waste, eradicating fraud and abuse
Probably the biggest benefit of big data is eliminating fraud in local government. By identifying discrepancies, organisations can get rid of internal waste.
5. Improve organisational productivity
Big data will have an important role to play in amalgamations. As councils merge, data sets will become larger, more complex and it will take more work to find the right information.
6. Increase ROI and reduce costs
Big data at its core is designed to optimise the use of IT systems and improve analysis of financial activity. Government agencies who can consolidate all their data and analytics tools will be able to reduce infrastructure and operating costs.
7. Enhance transparency and service
Proper handling and processing of big data would allow local councils to make data available to the public and private sectors. Processing and sharing data would allow government agencies to offer information as a service, whether it’s online tax records, census information, weather data or financial reporting.
8. Reduce security threats and crime
For state government departments such as the ministry for police and emergency services NSW, big data can help uncover crime patterns and illegal activities that pose a specific threat to the community. It would also help state and local governments to work closely together in fighting crime in the local areas.
There are evidently many benefits of big data for both state and local governments. To hear the latest case studies on how effective data management can help improve decision making, attend the Data Analytics for Effective Decision Making conference on 12th & 13th July 2016 at the QT hotel in Canberra.