4 strategies to engage employees for process improvement

Nov 13
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One of the key ways to drive down costs, increase efficiency and improve service delivery in an organisation is through process improvement. Understanding the interdependency of process and people is crucial for success in ensuring a return on IT investments, as a major challenge to overcome when improving processes is managing people and cultural change.

In order to make changes that last, organisations need to strategically build a sustainable process improvement culture, for which one of the key steps is understanding how to engage their workforce. When I was recently researching with the Department of Defence and the Department of Health, they identified four key strategies on how to engage employees for process improvement which we would like to share with you:

1. Strategically manage change

  • Challenge people to think differently

  • Motivate your workforce to encourage participation

  • Increase communication and consistent messaging to maintain momentum

2. Engage executives to gain buy in

  • Demonstrate effectively the need for change

  • Develop executive desire to participate and support change

  • Execute reinforcement to sustain the change

3. Develop an effective value proposition

  • Enable buy in to ensure return on business improvement investments

  • Pitch what’s in it for your workforce

4. Integrate training support

  • Use innovative approaches to engage and train your workforce

  • Clearly define complex process initiatives

Submitted by Fiona Campbell

Fiona Campbell

Fiona is a producer who brings an international perspective to the team, with a background and experience in Scotland, Singapore and Shanghai. She is a foodie, a keen netballer and passionate about travel.
Fun fact about Fiona – She survived cycling down ‘the world’s most dangerous road’! (In Bolivia, South America)

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