All organisations need people that enjoy their work and feel like they are a part of the organisation. Job satisfaction and engagement are integral to individual and organisational success. Engagement is the emotional and intellectual commitment a person brings to an organisation or activity.
Employee opinion surveys are tools used to assess employees perceptions of and satisfaction with their work and the organisation on matters such as leadership, communication, career development, remuneration and benefits etc.
To help understand the perceptions of the university from all employees, USQ has committed to conducting regular employee engagement surveys. It provides a great chanel for employees to communicate with their higher ups. This will help management diagnose the strengths and weaknesses of USQ.
What is the purpose of these surveys?
Engagement surveys give employees the opportunity to express their views and provide suggestions on how USQ could improve. Surveys provide critical insight into issues within an organisation. In addition they can see a comparison between the universities results and average results for the university sector. USQ can also monitor trends within the institution.
The objectives of USQ Engagement Surveys are to:
- Obtain feedback on the views of management and staff across the University on areas such as: leadership, teamwork, communication and cooperation, issues that affect job satisfaction, general overall effectiveness etc,
- Establish data “benchmarks” so that the University is be able to compare how it is tracking over time both internally and externally, and
- Identify ways to improve the working environment for all employees.
Desired outcomes from USQ Engagement Surveys include:
- Providing insight into management practices, showing strengths, weaknesses and key drivers of organisational outcomes
- Providing scientific discipline to topics that are often misreported on such as generational differences, work/life balance and culture-fit
- Better understanding staff opinions
- Benchmarking against external organisations
- Highlighting key issues and initiatives for improved corporate, work unit and individual satisfaction of University staff, and
- Developing, implementing and monitoring action plans
USQ utilises the services of the Voice Project to conduct the surveys. Voice Project is a third party research and consulting company that has grown out of Macquarie University in Sydney.
The Voice Survey was developed by Dr Peter Langford (Director of Voice Project) and the Macquarie University Research Department over a number of years to better organisations’ HR and management practices.
The survey is completed online and takes people around 20 minutes to complete. It involves a mix of agree/disagree questions (where respondents give a score on a rating scale) as well as a small number of open-ended questions (where respondents can give more detailed feedback).
USQ normally conducts these surveys on a regular basis, usually once every two years.