Educational institutions earn and build their reputation based on their reputation for service delivery, ability to attract a strong market share and elicit the best results from their cohort. Technology is a valuable component in maintaining student engagement from enrolment through to alumni and universities Australia-wide are refining their IT Service Management (ITSM).
IT plays a profound role in transforming both university processes and student experience. There are several technologies predicted to disrupt the higher education sector in 2020:
- Augmented analytics
The Idea: Gone are the days of ‘one size fits all’ education. With diverse learning styles and equally diverse career paths, universities are being forced to adapt courses and teaching methods. Data collection and analysis informs and enabled personalised learning programs whilst driving innovation in student assessment design. Educators are more easily able to identify areas of student improvement and adjust coursework accordingly.
What the industry says: “In some cases, school districts exchange these large data sets with other public agencies to better understand how they are performing when compared against other districts,” Education Corner says.
“This exchange of data makes it possible for schools to make predictions about which students are at the highest risk of dropping out or simply becoming disinterested in their work. After determining who is at risk, interventions can be introduced that address the needs of these individual students who are struggling in school.”
- Immersive technologies
The idea: The integration of virtual content with the physical world, immersive technology enables the user to engage with blended reality. Augmented and virtual reality offer exciting opportunities to universities in bringing lesson content closer – into the lecture hall or classroom. Augmented reality can support deeper student engagement and lead to better learning performance.
What the industry says: “The pedagogical benefits associated with immersive technologies are numerous,” says Full Fabric. ”Not only do they help students visualise complex concepts, they also help spark creativity and work wonders when it comes to classroom engagement too.”
- Smart spaces
The idea: While Amazon Alexa and Google Home connect our houses, modern learning environments are an emerging innovation in universities. Smart learning spaces not only incorporate technology, but encourage new patterns of social and intellectual interaction.
What the industry says: By linking devices (IoT) we can create workflows that allow tutors “simply walk into a classroom and teach the content they have prepared for the day. In the background we can have all of the classroom elements working together to support the presenting and capturing of the classroom content, which can then be provided to students in a synchronous or asynchronous fashion (whatever the college/university feels is most appropriate),” says Citrix.
- Self-service technology
The idea: Through self-service technology, students can learn how they learn best, regardless of time, place or device. Given the wealth of information already available online, self-service learning is only projected to grow as our capabilities expand. It’s often valuable to incorporate a choice of service delivery methods – online or face to face.
What the industry says: Mindflash highlights some of the benefits of self-service learning: “It’s pressure-free (there are no deadlines, timescales or expectations!), you learn at your own pace, it’s not location exclusive, it’s highly convenient- fitting around your other responsibilities, you’re not dependent on others or vice versa, you’re in control; you make the decisions, and it’s highly rewarding and provides an enhanced sense of achievement.”
With current and upcoming generations of digital natives comes the demand for such practices to be seen, not as innovations, but as commonplace elements of a higher education experience. These expectations drive the need for a fully-fledged ITSM strategy and flawless implementation.
Re-think your ITSM model at the 7th University IT Service Strategy & Challenges conference, running in Sydney from 24 – 25 March 2020. With a focus on unpacking the future of ITSM, you’ll learn how to harness evolving technology and keep pace with business change while building the skills and capability of your ITS team.