Podcast: Business Improvement at The University of Melbourne

Apr 17
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Paul Duldig, Head of University Services at University of Melbourne, spoke at the 2016 Business Improvement in Universities conference in Melbourne. This podcast is a recording of his presentation, ‘Melbourne University – Move then Improve’, in which he covers their new operating model and key learnings one year on from implementation.

The University undertook their transformation with the aim of enabling academic performance, improving student experience, enabling professional excellence and increasing efficiency. The operating model has five main components: a strategic management head office, a university-wide service platform, a salary saving of $59m, a further non-salary saving of $34m and a ‘significant raft’ of service improvements.

Listen to Paul’s presentation here:

You can download to listen later here >

Criterion’s series of Higher Education conferences cover topics including Admissions, Student Experience, Digital Marketing, Business Improvement and more. View upcoming events here.

Higher Education Conferences


Submitted by Jessica Farrelly

Jessica Farrelly

Jessica is part of the marketing team at Criterion, specialising in content and social media. Originally from Ireland, she’s an avid traveller and moved to Sydney after a year spent living out of a backpack in Asia.

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