The impacts of BYOD on University IT service strategy

07
Feb 18
Author:Drew McCoy
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Higher education has seen success following its digital transformation, with students, staff and employees being able to access organisational services from wherever they are using browser-based tools

Bring Your Own Device (BYOD) offers employees and corporations countless benefits from increased efficiency to controlled costs on provisioning a mobile workforce and student body. However the complexity and cost of facilitating and maintaining a rollout across multiple facilities, and non- commodity services as are offered in the across tertiary education sector can be extremely probative.

Let’s take a look at the areas of concern as suggested by some of our delegates:

Risk and Information Security: The risk of unknown and unmanaged end-points from various devices opens the university to a degree of risk around information security. Giving users the freedom to bring their choice of device, and work remotely is integral to the modern university – how do you strike  the right balance? Darren Bass – RMIT

Service Support: Technological literacy increases with every passing year tending towards both more nuanced usage and diversity in device preference. One of the biggest challenges is the accompanying boost in service level expectation. Staff are expected to have familiarity across not only university systems, but how these issues can manifest across a multitude of platforms and devices. Jenni Biscan – University of Western Sydney

Learning & Teaching: At the end of the day enhancing the quality of the learning for students is one of the highest priorities for universities, of which IT will be a major enabler. Of course the merits around the benefits of BYOD in a pure learning and teaching sense are hotly contested with students’ often finding the temptation of their regular applications quite the distraction in a teaching setting. Paul Prinsloo – University of South Africa

Institution owned devices:  While extremely prevalent, the burden of requiring students to provide their own device is not always feasible – which of course creates a number of issues around the number/ function of institution owned devices. Standardizing the rollout and support process across both institutional and private devices is no simple proposition. Kristopher O’Brien – Nanyang Technological University

Enterprise Architecture: Physically enabling the infrastructure to support the required bandwidth for thousands of devices and intensive technologies like augmented/ virtual reality is extremely challenging. From a university investment and strategy perspective, as well as from an inter-departmental point of view of ownership Nicole Black – Australian National University

Bring Your Own Device is a topic we’re looking to explore at our University ITS Service Strategy Conference in October. Let’s use the power of collaboration – let us know what you would specifically like to hear covered, and what your major challenges are!

Submitted by Drew McCoy

Drew McCoy

Drew is a Conference Producer at Criterion.

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