13 lessons from 2017’s Student Experience for Higher Education Forum

Mar 18
Author:Drew McCoy
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In April we hosted our ‘3rd Annual Enhancing Student Experience’ conference in Melbourne. It was an engaging two days where we heard a variety of case study driven presentations from across Australian higher education, out of sector case studies and a memorable keynote from Professor Robert Allison – Vice-Chancellor of Loughborough University!

Key strategies discussed included strategically planning a personalised student experience, designing tools to measure impact, linking student requirements to the learning environment and embedding a customer centric culture.

As a conference wrap-up I would like to share with you 13 lessons learnt over these two days from our conference delegates and speakers – I hope you enjoy!

  1. Engage students as partners – in program planning and delivery

  2. Employability is the key issue to address in providing a positive student experience

  3. Seeing the student more as a partner of change – it needs to be a uni wide approach.

  4. The importance of student involvement in the change process

  5. Embrace digital as the norm

  6. Same challenges, different contexts, unique responses

  7. Everyone have similar issues and are on a similar journey moving forward

  8. Marginal changes can have major impacts

  9. We need to challenge models and the authenticity of the university value proposition

  10. No-one is talking about the academic impact on student experience!

  11. Our point of differentiation needs to be HOW we put our students (as consumers) first, not that we do

  12. Inclusion of students in as many aspects of the University operation/decision making and service delivery seem to be the key step forward in ensuring students get the service they want

  13. We can’t rely on provision of high quality services to act as a differentiator between Universities.

The next Enhancing Student Experience conference takes place on the 17th & 18th April 2018 in Melbourne. Book your place by 23rd March 2018 to save $200!

Submitted by Drew McCoy

Drew McCoy

Drew is a Conference Producer at Criterion.

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