Higher education has seen success following its digital transformation, with students, staff and employees being able to access organisational services from wherever they are using browser-based tools Bring Your Own Device (BYOD) offers employees and corporations countless benefits from increased efficiency to controlled costs on provisioning a mobile workforce and student body. However the complexity … Continue reading The impacts of BYOD on University IT service strategy
Each year, CAUDIT members participate in an annual survey to determine the most important IT topics in higher education and research across Australia and New Zealand. Recently, CAUDIT released their 2017 report, which identifies and ranks these areas of interest according to their significance. The CAUDIT Top Ten was devised to help shape the strategies … Continue reading CAUDIT Top 10 – Spotlight
3 trillion dollars in IT investments predicted for 2018 Global IT spending is projected to total over $3.7 trillion USD this year, an increase of 4.5% from 2017, according to a recent forecast by Gartner Inc. New technologies are driving the increase in investment including major spending expected on artificial intelligence (AI), blockchain, Internet of … Continue reading 3 trillion dollars in IT investments predicted for 2018
6 things you need to know about Agile procurement Anyone who has been through a government procurement procurement process, knows how grueling it can be. Government is looking for more Agile approaches to procurement, that speeds up the process and lowers risk, so here are 6 things you should know about Agile procurement. What is … Continue reading 6 things you need to know about Agile procurement
As a citizen, it’s hard not to notice how government customer service has improved in strides over the last several years. From the speedy processing of a driver’s licence renewal to a callback service so you don’t have to wait in lengthy queues at tax time. But there’s more to come, and the private sector … Continue reading Bots and the Future of Customer Service
Thanks to the rapid evolution of a digitally empowered consumer, our customers are no longer so easily surprised and delighted. Customers expect to get what they want – when, where and how they want it. Adapting to this new normal presents significant challenges for all retailers if we are to continue to compete successfully in … Continue reading Harnessing the power of traditional retail foundations in omni channel retailing
Local retailers should brace themselves for Amazon’s Australian rollout in 2017 according to Jeff Braitling, chief investment officer at Watermark Funds Management. Earlier this month, he told the Australian Financial Review: “We spoke to the guy rolling out Amazon’s business here in Australia and in his words: ‘we are going to destroy the retail environment … Continue reading Amazon to ‘destroy the retail environment in Australia’
None of us need to understand the skills required to design and build a car in order to use one to pick up the kids from school. Likewise, consumers of IT services really have no need to understand the skills required to deliver those services. But the fact that you are reading this article probably … Continue reading Why bother understanding IT skills?