12
Sep 19

Aus vs UK – An Open Banking Comparison

Open banking is the latest buzz term echoing throughout the global finance sector. A seismic shift in banking, the change is driven by regulatory changes, evolving consumer preferences and technology-enabled innovation. The first country to take a consumer-centric approach to data, the United Kingdom established themselves as early leaders of open data in 2010 with … Continue reading Aus vs UK – An Open Banking Comparison

11
Sep 19

Assessing your department’s DevOps maturity

 “Devops is not a goal, but a never-ending process of continual improvement.” –  Jez Humble  Neither tool nor process, DevOps is a cultural revolution with 50% of organisations now implementing the methodology, according to Forrester. However ‘implementing’ is a broad term and its meaning differs greatly in the context of the organisation’s maturity. There are … Continue reading Assessing your department’s DevOps maturity

10
Sep 19

The Top 5 Tech Transforming Contact Centre CX

As customers are progressively more empowered to take control of their services and smothered with an abundance of choice, the need for companies to deliver a simple, rewarding experience is greater than ever.  There are five key technologies which can drastically improve the quality of your customer experience, help you attain new customers and keep … Continue reading The Top 5 Tech Transforming Contact Centre CX

19
Aug 19

The home truths of Open Banking from Julian Sawyer

“No one wakes up and thinks ‘I want to do some open banking today’. This is an industry initiative that we should not be communicating to our customers. Because you don’t want this as a consumer.” Julian Sawyer, former Chief Operating Officer and co-founder of Starling Bank UK, believes many financial institutions are missing the … Continue reading The home truths of Open Banking from Julian Sawyer

12
Aug 19

RegTech – The future of regulation

While regulation is often described as a threat to innovation, the two go hand in hand as innovation drives efficiency in regulation and regulation ensures proper practice in innovation. RegTech, the use of new technology to facilitate the delivery of regulatory requirements, has rapidly risen to prominence.  Regulators often find themselves without the resources to … Continue reading RegTech – The future of regulation

09
Aug 19

Advancing APS data capability

Comparable to the industrial revolution, the rapid advances in data and analytics, machine learning and big data are causing dramatic shifts across sectors, including the public service.  With a proposed $1.5 billion in cuts to the public sector over the next four years, delivering outcomes with less resources requires more efficient use of data.  There … Continue reading Advancing APS data capability

29
Jul 19

Hack this: Byting back as a woman in ICT

“As we know, women in IT are a minority, but rather than seeing this as a negative, I think the overriding message is one of hope. I believe we can turn things around through the influence of strong role models, mentoring of talented women and providing appropriate education in schools, universities, TAFE and the workplace.” … Continue reading Hack this: Byting back as a woman in ICT

18
Jul 19

International airports suffer massive security breaches

A 13 year old boy slipped through security and board a British Airways flight at Heathrow Airport this week.  The teen, believed to be Dutch, was only noticed when cabin crew asked for his boarding pass. The flight was delayed for over four hours, and other passengers had to undergo a second security check.  The incident … Continue reading International airports suffer massive security breaches