10
Mar 20

The neuroscience of finding your Flow

Many of us are familiar with the euphoria of finding your Flow. Whether you’re playing an instrument, competing in sport, or blazing through your work, the task happens effortlessly, a seamless rhythm of action and outcome on repeat.  When we are in our Flow we are more productive, our brain minimises distractions and our output … Continue reading The neuroscience of finding your Flow

10
Feb 20

“I don’t think you’re ready for this” – Recovering from a bad work experience

Recovering from a traumatic workplace experience can be a long process.  Whether the person has been pushed out of the company, dealt with a toxic environment or experienced bullying, bad experiences can leave us with shattered confidence and even potential mental health issues.  Louise Huskic learned this first hand early on in her career, when … Continue reading “I don’t think you’re ready for this” – Recovering from a bad work experience

27
Jan 20

How MOST universities measure student experience – and what you should do instead

Our higher education system has evolved dramatically from its birth in the aftermath of the Second World War. Originally segregated by class, gender and race, modern universities scarcely resemble their predecessors.  The transition to a consumer-centric model has enabled universities to employ a full suite of market tools and encourage innovation in day to day … Continue reading How MOST universities measure student experience – and what you should do instead

27
Jan 20

Quick Reference Guide to Handling a Hostile Patient

While healthcare professionals dedicate their working lives to the health and well being of their patients, it has become disturbingly common for them to experience violence in their line of work. Younger staff are more likely to experience patient aggression due to their inexperience dealing with tense situations and recognising the preceding warning signs. This … Continue reading Quick Reference Guide to Handling a Hostile Patient

02
Dec 19

Contact Centres 2019 Wrap Up

The Delivering Customer Centric Contact Centres conference brought together customer service leaders to discuss challenges in achieving operational excellence and delivering optimal customer experience in their contact centres. Attendees explored strategies to establish customer centric operations, leverage analytics to drive decision making, engage the workforce to maximise productivity and service quality. Download the high res … Continue reading Contact Centres 2019 Wrap Up

29
Nov 19

Seven ways to differentiate teaching and learning

Differentiating teaching methods is not necessarily grouping students into classes based on their abilities, nor is it allowing students to choose their own reading books.  Teachers are responsible for an almost incomprehensible array of factors; defining learning objectives, assessing the learner’s needs, constructing lesson plans, providing an environment that facilitates learning, implementing assessment, using time … Continue reading Seven ways to differentiate teaching and learning

04
Nov 19

From hamster wheel to strategic unit – Transforming the PMO

Businesses evolve as rapidly as the people behind them; priorities shift, faster decision making is demanded and delivery cycles become more rapid as a result.  Project management offices (PMOs) often resemble hamster wheels – churning through projects and providing support to business branches to deliver on ever heightening expectations. Although PMOs are working harder than … Continue reading From hamster wheel to strategic unit – Transforming the PMO

22
Oct 19

Speaking to be heard: Communicating with influence

Most organisations have a leader or two who ‘pull rank’ and issue commands. “Have this on my desk by 5”, “We’re doing it this way now because I said so,” “This is your responsibility now.” They lack empathy, relatability and compassion. How do you and your colleagues perceive these leaders?  Effective communication is paramount to … Continue reading Speaking to be heard: Communicating with influence