Download the printable poster here: The Australian Youth Suicide Prevention Conference is running at CQ Functions Melbourne from 12 – 14 November 2019. The event draws together organisations from across sectors including healthcare, government, NGOs, education and psychology services, in a first of its kind national multi-sector event dedicated to addressing and preventing youth … Continue reading Quick Reference Guide to Assisting Youth at Risk of Suicide
Organisations make investment trade off decisions every day. Assuming resources are scarce (cost/people/equipment…), decisions must be made about which projects (or investments) should be the priority. One answer to this is that the projects that return the most financial value should be done first, but there is also a need to consider which projects will … Continue reading How does your organisation choose which projects should be delivered?
Australian contact centres are becoming increasingly complex with responsibilities ranging from being the first point of call for consumers, driving sales and embedding marketing strategies. A progressively consumer-centric marketplace places greater pressure on contact centres to implement innovative solutions and achieve greater market share at a lower cost. Research has indicated the biggest challenges facing … Continue reading 2019 Challenges of Australian Contact Centres
Project Management has long been a male-dominated profession but we are seeing progressively more women taking the reins. Research out of the UK indicates as little as 28% of project professionals are women and don’t stay in the field as long as their male counterparts- 43% of women had been in the profession less than … Continue reading Do women make better Project Managers?
Research has found that only 24% of Australia’s employees are engaged with their work – a figure which has been constant for more than a decade. What do companies like Apple, Facebook, Canva and Atlassian have in common? They put their people first. They recognise that every customer experience starts with an employee experience. As … Continue reading The effect of EX on your CX
Tasmania has a proud history of ‘firsts’; the first state to introduce compulsory education, the first state to formally apologise to Indigenous Australians, and most recently the first state to have ‘gender optional’ on birth certificates. Tasmania’s population is steadily increasing year on year, from 510,000 in 2011 to 520,000 in 2018. Could the state … Continue reading Equal women leadership- a Tasmanian first?