12
May 17

Identifying the changes in the revised NSQHS Standards

The new version of the NSQHS Standards is now available, and there are several key changes that will have an impact on how you establish and monitor the infection, prevention and control surveillance systems within your health care facility. The first change is the revision of the intent of standard three, to now include effective … Continue reading Identifying the changes in the revised NSQHS Standards

26
Apr 17

Enhancing systems measurement & continuous improvement

Enhancing systems measurement – no this is not about collecting more data! If we are serious about enhancing systems measurement, then I suggest we start by understanding what works well from a systems measurement perspective and what needs enhancing.  Is it the data that needs enhancing, or how we use it? The knowing-doing gap is … Continue reading Enhancing systems measurement & continuous improvement

10
Apr 17

Involving caregivers in discharge of elderly patients linked to 25% reduction in readmissions

Integrating a patient’s family into the hospital discharge process may lead to a 25% reduction in readmissions within 90 days, according to new research. This extends to a 24% reduction in readmission within 180 days. The study, published in the Journal of American Geriatrics Society, examined 4,361 patients who were 70 years of age, on … Continue reading Involving caregivers in discharge of elderly patients linked to 25% reduction in readmissions

17
Mar 17

Hard wiring a hospital for competitive performance

The facts: The emergency department is the main gateway to the hospital The emergency department typically accounts for: 50% of inpatient admissions 75% of plain radiographs 50% of CT scans and ultrasounds in the entire hospital In addition, as the ‘front door’ to the hospital, the emergency department not only drives flow, but it drives … Continue reading Hard wiring a hospital for competitive performance

27
Feb 17

How to improve integration of health services to support patient centred care

Scotland has long had a vision that “everyone is able to live longer healthier lives at home, or in a homely setting”. This can be achieved through better integration between both health and social care, and between the different components of the care system, including primary care and acute care. There have been structural, budgetary … Continue reading How to improve integration of health services to support patient centred care

01
Feb 17

Whole System Patient Flow – The Scottish Experience

Good patient flow is not about a production line with patients moving along a factory-like conveyor belt, but it does draw upon some of the same Operations Management techniques. Instead, good patient flow places the patient on the optimal patient pathway for their needs and contributes to safe, person-centred and effective care. It also eliminates … Continue reading Whole System Patient Flow – The Scottish Experience

18
Jan 17

Employing Verbal Judo to better manage confrontation & aggression in hospitals

Why Verbal Judo? Because the most dangerous weapon we all carry is “the cocked tongue” and the wrong word, fired off in the wrong way, to the wrong person at the wrong time, can get you hurt, sued, divorced, demoted or tarnish a professional reputation for ever. Words used the wrong way are disastrous. From … Continue reading Employing Verbal Judo to better manage confrontation & aggression in hospitals

10
Jan 17

What’s next for Victoria Police: reimagining mental health support

After surveying over 450 current and former police officers and their families, an independent review into the mental health provisions of Victoria Police revealed a deeply entrenched ‘suck it up’ mentality. This is but one of many reports released in the past year addressing the mental health of first responders and emergency services. The nature … Continue reading What’s next for Victoria Police: reimagining mental health support