30
Aug 17

Re-branding a 208 year old start-up

When I was given the opportunity to join Australia Post two years ago I had some reservations. While I was grateful for the referral, from the outside looking in, the company seemed like an old school government agency. Wow, was I wrong! From the first interview, I quickly realised that Australia Post expertly balances honouring … Continue reading Re-branding a 208 year old start-up

25
Aug 17

Legislative solutions to policy problems

As one tool in the armoury of government to solve policy problems, enacting legislation can be costly, politically driven and lengthy to implement. Specialists within government who are responsible for the processes behind legislative reform need to determine if and when legislation is the right tool to solve a policy problem. This means that problem … Continue reading Legislative solutions to policy problems

17
Jul 17

Embedding a Benefit Delivery Framework at the University of Melbourne

There are several reasons why an organisation might choose to take a systematic approach to benefits management. A methodical approach to benefits management can assist the project owner to clearly articulate the proposed problem or opportunity and achieve project outcomes. It can inform project investment decision-making and project design, and it can form the basis … Continue reading Embedding a Benefit Delivery Framework at the University of Melbourne

13
Jul 17

3 Examples of exceptional public service campaigns

For public sector professionals looking to engage their public stakeholders, creative and effective campaigns are essential to connect with the right audience and result in a real behaviour change. These exceptional campaigns demonstrate that government agencies and departments are making strides to deliver creative communication that gets to the heart of sometimes difficult topics. 1. … Continue reading 3 Examples of exceptional public service campaigns

12
Jul 17

Utilising drones for bridge inspections

Author:Ron Hawken

You are out on site doing a bridge inspection, the water level of the creek is nearing the top of your waders, and you see something unusual on the deck soffit three spans further away. You grab the binoculars for a better look and then push the zoom on your camera to the absolute limit … Continue reading Utilising drones for bridge inspections

11
Jul 17

Insights from 3 of Digital Continuity 2020’s top agencies

Struggling to overcome the challenges of digital records and information management? Here are some insights into the top 10 agencies from Check-up Digital and winners of the 2017 Digital Excellence Awards. Australian Institute of Marine Science (AIMS) – The Research Data Project (RDP) Ranked 2nd, Check-up Digital & Medium Agencies Commendation, 2017 Digital Excellence AwardsWith … Continue reading Insights from 3 of Digital Continuity 2020’s top agencies

10
Jul 17

The relevant ways to earn customer trust

Trust is the key to sustainability in financial services. At Equip, some of our key performance metrics are around the actual and relative levels of trust that our members vest in us as providers of superannuation and financial advice. Understanding what the drivers of trust are and how, where and when to connect with customers … Continue reading The relevant ways to earn customer trust

30
Jun 17

Three important types of data you need to capture about your members

Author:Mark Koh

Every company should have a strategy to record and collect data about their customers. It should not only determine what data points to capture, but how this data is used across marketing, sales, product and services. This information should then allow you to better understand your customers and develop your business. In this blog post I … Continue reading Three important types of data you need to capture about your members