18
Apr 17

Government spending on ICT up 50% to $9bn

Government spent an additional $3bn on IT infrastructure and services in the past 12 months, substantially increasing the average annual spend of $6bn. “That’s a total investment of over $9billion a year – 50% more than ever before,” Assistant Minister for Cities and Digital Transformation, Angus Taylor told a recent Tech Leaders Forum. Highlighting the … Continue reading Government spending on ICT up 50% to $9bn

13
Apr 17

Working conditions more important than salary when it comes to job satisfaction

“It’s what you do, how you are able to go about your work and who is alongside you that matters the most when it comes to job satisfaction.” That’s according to a new report by Curtin University and Making Work Absolutely Human, titled ‘The happy workers: How satisfied are Australians at work?’ Some of the … Continue reading Working conditions more important than salary when it comes to job satisfaction

12
Apr 17

Building a long term sustainable pavement management strategy

The Campbelltown City Council area has 718 kilometres of local road infrastructure assets, with a replacement cost of approximately $400 million. The rapid growth of Campbelltown City, from 25,000 residents in 1966 to more than 160,000 today, has required a significant investment in infrastructure, including the road network, to service the ever-growing residential, commercial and … Continue reading Building a long term sustainable pavement management strategy

05
Apr 17

Creating a role for ‘sustainability’ to inform & evaluate road maintenance & operations contracts

Environment, Social, Economic, Governance: the four pillars that make up the quadruple bottom line of sustainability. This can be translated to the management of impacts on, and the enhancement of: Environment: flora, fauna, air, water, land Social: community, stakeholders, heritage, workforce, supply chain Economic: financial sustainability, budgets, materials’ lifecycles, maintenance cycles Governance: asset maturity, risk … Continue reading Creating a role for ‘sustainability’ to inform & evaluate road maintenance & operations contracts

31
Mar 17

Women in Leadership QLD: When engaging the community is your only option

What do you do when your organisation is at threat of losing funding and the service you provide is at the frontline of tackling domestic violence? The answer is you innovate, take risks and engage with the community in a way that not only responds to their needs, but also makes the community a part … Continue reading Women in Leadership QLD: When engaging the community is your only option

29
Mar 17

A fundamental change in customer expectations

There is a shift towards a customer expectation that support should always be available, even when you are not. An increasing number of customers worldwide no longer see phones or emails as primary service channels to get support. They expect to be able to find answers to their questions themselves. Customers sometimes prefer to resolve … Continue reading A fundamental change in customer expectations

17
Mar 17

Conference Highlights: Third Annual As-a-Service Summit

At the recent Third Annual As-a-Service Summit held in Sydney, Infront was both a sponsor and leader of one of the roundtable discussions.  Whilst the theme of the Summit was based on government jurisdictions pushing a ‘cloud first’ approach, it is the individual agencies who are now required to select what they want to transition … Continue reading Conference Highlights: Third Annual As-a-Service Summit

15
Mar 17

Civic innovation: ready, set, go!

One of the reasons I moved from a successful 20-year career innovating in the private sector to spending time serving the public sector wasn’t because it was a premier place to innovate. In fact, I was attracted to the public sector exactly because it was the opposite. Let me explain. During the 2000s, looking across … Continue reading Civic innovation: ready, set, go!