19
Apr 18

Meet the Speakers: The Hayley Grey Edition

Session Outline: University ITS Strategy & Challenges conference One of the greatest challenges for any digital transformation journey (or any journey at all for that matter) is getting the buy in to bring the people along for the ride. At a glance, Universities are almost nightmarishly complicated in terms of the number of moving parts, … Continue reading Meet the Speakers: The Hayley Grey Edition

19
Apr 18

Understanding your customer at a practical level

Author:Drew McCoy

Understanding your customer is one of the key drivers at this years University IT Service Strategy & Challenges conference. Let’s unpack what that means, and how we intend to address it! Experience. Be it of the customer, user or student variety. They’re more than just buzzwords, they reflect a core focus of higher education institutions … Continue reading Understanding your customer at a practical level

16
Apr 18

New planning code for the missing middle

The NSW government this week released a new draft code for low-rise medium-density housing in an effort to curb Sydney’s crippling housing affordability problems. The code will allow for one and two-storey dual occupancies, while also introducing manor housing and terrace dwellings as new terms meeting the definition of “medium density”. The new system will … Continue reading New planning code for the missing middle

22
Mar 18

Road engineering techniques to become a sustainable living city

In this short article Peter Levett of the City of Salisbury details the modern engineering techniques that his team and council are investigating and implementing as the work towards creating a sustainable living city. A sustainable city doesn’t just mean recycling or reusing waste materials, instead it means investigating and adopting best practice and innovation. … Continue reading Road engineering techniques to become a sustainable living city

09
Mar 18

Integrating missing middle housing – are communities ready?

The huge population growth in and around Australia’s major cities is common knowledge, along with an understanding of the benefits of creating cities where people live and work in close proximity. As a solution to housing supply, high density apartments are not broadly the right solution for Australians. They are expensive and often just too … Continue reading Integrating missing middle housing – are communities ready?

28
Feb 18

Why we must be vigilant: Creating Child Safe Organisations

The Royal Commission into Institutional Responses to Child Sexual Abuse has shone a light on the systematic abuse of children, highlighting the importance of continuous review and improvement of child safe systems and culture. With over 400 recommendations made calling for sweeping reforms, the Commission has insisted that more needs to be done to ensure … Continue reading Why we must be vigilant: Creating Child Safe Organisations

05
Feb 18

How to use outcomes to manage your business – a guide for public servants

An outcome directly measures the work of the ‘business’ you’re in.  As a result, effective outcome measurement can help you manage your business. So how do you do it? Proximity is key; outcomes measures need to be proximal to the intervention (service) provided.  If they are, and an outcome measure is heading in the right … Continue reading How to use outcomes to manage your business – a guide for public servants

05
Feb 18

How to achieve an integrated mental health system

In 2015 the Government announced the biggest reforms to the mental health sector in decades.  The aim?  To create an integrated mental health system that would deliver better outcomes for people living with mental illness. Three years on, while reform set the wheels in motion, we’re yet to see significant change.   So how do we … Continue reading How to achieve an integrated mental health system