28
Aug 18

Why is the Aged care industry struggling to retain staff?

Author:Ash Natesh

The aged care industry have been scrutinized time and again to be “untrustworthy providers getting rich on our tax money while providing a bad service”. Often communications between the industry sectors are hazy. While government only provides bronze cover for institutions, for a gold and silver cover unfortunately the individual has to bear the costs. … Continue reading Why is the Aged care industry struggling to retain staff?

20
Aug 18

Financial Sustainability in Aged Care: What can you do?

Aged care reform continues with quality and consumer driven care as top priority, but what is yet to be properly addressed is the issue of financial sustainability. The recent StewartBrown report highlighted that 43% of residential aged care facilities have been operating at a loss. Pat Sparrow, the Chief Executive Officer of peak body Aged … Continue reading Financial Sustainability in Aged Care: What can you do?

11
Jul 18

Minister responds to Greiner Inquiry Report

More than six months after Kathryn Greiner delivered the report from the inquiry she led into the NSW Retirement Village sector to the Hon. Matt Kean MP, the Minister for Innovation and Better Regulation has now responded and confirmed that significant reforms will be introduced. The updated regulation is a mandate for the retirement living … Continue reading Minister responds to Greiner Inquiry Report

06
Jul 18

Whitepaper: Building an Effective Customer Experience Strategy in Aged Care

Author:George Bej

“Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant” writes George Bej, Director of Strativity Group. As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more … Continue reading Whitepaper: Building an Effective Customer Experience Strategy in Aged Care

16
May 18

Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant.

Author:George Bej

As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more customer centric culture. Who is the customer? Historically, the industry has relied heavily on government funding to provide care for residents. Moving forward, competition for the … Continue reading Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant.