In 2016, the Australian aged care workforce was estimated to no more than 360,000. This represents around 3% of the Australian workforce. This workforce provided services to 280,000 Australians, of whom 70% were in residential care. (Research Australia) Beyond the statistics, it is a workforce that has an enormous influence on the quality of life … Continue reading The Art and Science of the Right People
In a time of uncertainty and change for the aged care sector, we spoke with Benjamin to understand how a leading provider like Silver Chain is developing strategies to ensure a sustainable and vibrant future. Benjamin is an experienced business development leader and strategist with over 15 years of experience in the health, aged care, disability … Continue reading One on One with Benjamin Jardine from Silver Chain
The aged care industry have been scrutinized time and again to be “untrustworthy providers getting rich on our tax money while providing a bad service”. Often communications between the industry sectors are hazy. While government only provides bronze cover for institutions, for a gold and silver cover unfortunately the individual has to bear the costs. … Continue reading Why is the Aged care industry struggling to retain staff?
Aged care reform continues with quality and consumer driven care as top priority, but what is yet to be properly addressed is the issue of financial sustainability. The recent StewartBrown report highlighted that 43% of residential aged care facilities have been operating at a loss. Pat Sparrow, the Chief Executive Officer of peak body Aged … Continue reading Financial Sustainability in Aged Care: What can you do?
More than six months after Kathryn Greiner delivered the report from the inquiry she led into the NSW Retirement Village sector to the Hon. Matt Kean MP, the Minister for Innovation and Better Regulation has now responded and confirmed that significant reforms will be introduced. The updated regulation is a mandate for the retirement living … Continue reading Minister responds to Greiner Inquiry Report
“Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant” writes George Bej, Director of Strativity Group. As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more … Continue reading Whitepaper: Building an Effective Customer Experience Strategy in Aged Care
As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more customer centric culture. Who is the customer? Historically, the industry has relied heavily on government funding to provide care for residents. Moving forward, competition for the … Continue reading Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant.