15
Jan 16

Solutions for 3 Common Goals in Public Sector Customer Service

Sharon Melamed, Managing Director at Matchboard, shares her insights on solutions for some of the most pressing challenges and goals in public sector customer service. Reduce cost to serve With budget deficits blowing out, the pressure to reduce the cost of service delivery and do “more with the same” is only intensifying. The biggest challenge is … Continue reading Solutions for 3 Common Goals in Public Sector Customer Service

11
Dec 14

Self-service, social media, video and mobile channels: What does the future hold for public sector customer service?

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“…government needs to match their citizens’ insatiable appetite for mobile and evolve their service offerings in this space.” As customer expectations and demands continue to increase so too does the pressure on public sector organisations to adopt innovative and cost effective customer service strategies and approaches. But how can we increase customer satisfaction and optimise … Continue reading Self-service, social media, video and mobile channels: What does the future hold for public sector customer service?