07
Feb 18

The impacts of BYOD on University IT service strategy

Author:Drew McCoy

Higher education has seen success following its digital transformation, with students, staff and employees being able to access organisational services from wherever they are using browser-based tools Bring Your Own Device (BYOD) offers employees and corporations countless benefits from increased efficiency to controlled costs on provisioning a mobile workforce and student body. However the complexity … Continue reading The impacts of BYOD on University IT service strategy

08
Dec 17

Three keys to unlocking high quality service under the NDIS

Author:Drew McCoy

The realities of the free market under the NDIS will compel organisations to critically reflect on their understanding and delivery of quality services. Positive intentions and skewed personal bias frequently result in the majority of service providers as rating themselves more favourably than their competition. It’s vital that organisations crystalise their approach to continuous quality … Continue reading Three keys to unlocking high quality service under the NDIS

15
Aug 17

5 strategies to deal with negative personality types as an EA

Author:Drew McCoy

They say arguing with a negative person is like rolling with a pig in mud; you both get dirty but the pig enjoys it. Anyone familiar with the corporate environment will likely have come across ‘that’ colleague at one stage or another. The one that exudes gloominess and negativity in such quantities you’d think Christmas … Continue reading 5 strategies to deal with negative personality types as an EA

25
Jul 17

Are we paying lip service to the idea of quality improvement in teaching?

Author:Drew McCoy

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An ongoing commitment to excellence and improvement in the quality of teaching remains the stated value of every higher education institution in Australia. With increasingly sophisticated tools to extract ever more nuanced information, the actualisation of this goal should be clearer than ever before. But is actual progress being made? Or is this a case … Continue reading Are we paying lip service to the idea of quality improvement in teaching?