27
Apr 18

Price, Privatisation and Paradise Papers in the NDIS

Author:Drew McCoy

This National Disability Insurance Agency’s decision to outsource its contact call centres on a two year contract to international sensitive-service provider Serco has been met with widespread scepticism in the disability community. The decision has fuelled the flames again on the debate around the role, scope and limitations of private sector involvement in the NDIS. … Continue reading Price, Privatisation and Paradise Papers in the NDIS

19
Apr 18

Meet the Speakers: The Hayley Grey Edition

Author:Drew McCoy

Session Outline: University ITS Strategy & Challenges conference One of the greatest challenges for any digital transformation journey (or any journey at all for that matter) is getting the buy in to bring the people along for the ride. At a glance, Universities are almost nightmarishly complicated in terms of the number of moving parts, … Continue reading Meet the Speakers: The Hayley Grey Edition

19
Apr 18

Understanding your customer at a practical level

Author:Drew McCoy

Understanding your customer is one of the key drivers at this years University IT Service Strategy & Challenges conference. Let’s unpack what that means, and how we intend to address it! Experience. Be it of the customer, user or student variety. They’re more than just buzzwords, they reflect a core focus of higher education institutions … Continue reading Understanding your customer at a practical level

05
Apr 18

Unpacking The Challenges of Specialist Disability Accommodation

Author:Drew McCoy

A look at some of the key issues surrounding Specialist Disability Accommodation, ahead of the upcoming Shaping the Future of Disability Housing national conference. For those involved in the disability sector from both a private or professional perspective, the principles underpinning Specialist Disability Accommodation offer a potential light in the dark. Indeed there is the … Continue reading Unpacking The Challenges of Specialist Disability Accommodation

07
Mar 18

13 lessons from 2017’s Student Experience for Higher Education Forum

Author:Drew McCoy

In April we hosted our ‘3rd Annual Enhancing Student Experience’ conference in Melbourne. It was an engaging two days where we heard a variety of case study driven presentations from across Australian higher education, out of sector case studies and a memorable keynote from Professor Robert Allison – Vice-Chancellor of Loughborough University! Key strategies discussed … Continue reading 13 lessons from 2017’s Student Experience for Higher Education Forum

07
Feb 18

The impacts of BYOD on University IT service strategy

Author:Drew McCoy

Higher education has seen success following its digital transformation, with students, staff and employees being able to access organisational services from wherever they are using browser-based tools Bring Your Own Device (BYOD) offers employees and corporations countless benefits from increased efficiency to controlled costs on provisioning a mobile workforce and student body. However the complexity … Continue reading The impacts of BYOD on University IT service strategy

08
Dec 17

Three keys to unlocking high quality service under the NDIS

Author:Drew McCoy

The realities of the free market under the NDIS will compel organisations to critically reflect on their understanding and delivery of quality services. Positive intentions and skewed personal bias frequently result in the majority of service providers as rating themselves more favourably than their competition. It’s vital that organisations crystalise their approach to continuous quality … Continue reading Three keys to unlocking high quality service under the NDIS

15
Aug 17

5 strategies to deal with negative personality types as an EA

Author:Drew McCoy

They say arguing with a negative person is like rolling with a pig in mud; you both get dirty but the pig enjoys it. Anyone familiar with the corporate environment will likely have come across ‘that’ colleague at one stage or another. The one that exudes gloominess and negativity in such quantities you’d think Christmas … Continue reading 5 strategies to deal with negative personality types as an EA