10
Sep 19

Best Practices for Reporting on Sustainability

The growing demand globally for business transparency on environmental, social and governance issues has placed urgency on companies for thorough CSR strategies. One of the hardest tasks as someone with responsibility with CSR is measuring and reporting on sustainability. Watch the short video below for the five best practices behind reporting on sustainability and demonstrating … Continue reading Best Practices for Reporting on Sustainability

10
Sep 19

The Top 5 Tech Transforming Contact Centre CX

As customers are progressively more empowered to take control of their services and smothered with an abundance of choice, the need for companies to deliver a simple, rewarding experience is greater than ever.  There are five key technologies which can drastically improve the quality of your customer experience, help you attain new customers and keep … Continue reading The Top 5 Tech Transforming Contact Centre CX

09
Sep 19

Quick Reference Guide to Assisting Youth at Risk of Suicide

Download the printable poster here:   The Australian Youth Suicide Prevention Conference is running at CQ Functions Melbourne from 12 – 14 November 2019. The event draws together organisations from across sectors including healthcare, government, NGOs, education and psychology services, in a first of its kind national multi-sector event dedicated to addressing and preventing youth … Continue reading Quick Reference Guide to Assisting Youth at Risk of Suicide

09
Sep 19

Aligning your workforce with Standard 7

While the new Aged Care Quality Standards having commenced in July 2019, many aged care providers are grappling with the ongoing evaluation these Standards require. Though workforce is prevalent throughout all 8 Standards, a skilled and qualified workforce is specifically required by Standard 7- Human resources. The consumer will be asked if: ‘I get quality … Continue reading Aligning your workforce with Standard 7

09
Sep 19

The people behind the NDIS

We spoke to Paula Holden, Executive General Manager of People and Culture at Endeavour about the workforce challenges facing the disability sector, engaging staff during a period of change and how they are preparing for the Royal Commission.  Ms Holden has worked for over two decades both in and out of the disability space with … Continue reading The people behind the NDIS

02
Sep 19

APS Mental Health Figures

Recent government inquiries, such as the Australian Public Service Mental HealthCapability Review and Wellbeing at Work Report have shed light on the pressing needto address employee mental health as a means of ensuring an overall healthier andmore productive public sector workforce. However, many government agencies arefacing persistent challenges in addressing the stigma of mental health … Continue reading APS Mental Health Figures