28
Mar 19

My Health Record: Innovation in delivering customer service

Author:Ash Natesh

All levels of Government in Australia are looking to improve outcomes for their customers by improving service design and delivery and increase user centricity. A critical component to increasing customer centricity for improved outcomes is to integrate services. Integration helps deliver more streamlined and efficient services, improving overall customer satisfaction and restoring public trust in … Continue reading My Health Record: Innovation in delivering customer service

28
Mar 19

Announcing Aaron Guilfoyle, First WHS Prosecutor in Queensland

Author:Ash Natesh

Queensland has appointed its first Work Health and Safety Prosecutor, Mr Aaron Guilfoyle. The appointment of Aaron Guilfoyle follows the best practice review of Workplace Health and Safety Queensland which took place on the 5th of April, 2017. Industrial Relations Minister Grace Grace MP, enforced the best practice review in lieu of the tragic fatalities … Continue reading Announcing Aaron Guilfoyle, First WHS Prosecutor in Queensland

27
Mar 19

Showpo’s EA Christina Spinoulas talks about her Journey

Author:Ash Natesh

As the role of the executive and personal assistant continues to transition and evolve, it is essential to take control of your professional development and understand how you can move beyond efficiently performing your core duties and create additional value for your employer and organisation. The team at Criterion Conferences spoke to Christina Spinoulas, EA … Continue reading Showpo’s EA Christina Spinoulas talks about her Journey

27
Mar 19

Daphne Cordona from NOVA shares her journey as an EA

Author:Ash Natesh

As the role of the executive and personal assistant continues to transition and evolve, it is essential to take control of your professional development and understand how you can move beyond efficiently performing your core duties and create additional value for your employer and organisation. The team at Criterion Conferences spoke to Dapne Cardona, EA … Continue reading Daphne Cordona from NOVA shares her journey as an EA

25
Mar 19

Tools you can provide your staff for better engagement

Author:Ash Natesh

Employee engagement in the healthcare space can be improved through education, providing the necessary equipment for hand hygiene facilities and by addressing any behavioural challenges that may affect hand hygiene compliance. Employers have various tools that they can use to help minimise business disruption, protect employee health and limit any negative impact on the community. … Continue reading Tools you can provide your staff for better engagement

22
Mar 19

Challenges and future opportunities a housing coordinator faces I Hume Housing Case Study

Author:Ash Natesh

According to the AFR, SDA is predicted to be a $5 billion industry backed by the National Disability Insurance Scheme. With the introduction of the SDA funding model, the desire to construct houses for individuals with a disability is plentiful, however, the challenges accompanied with that desire have proven to be as equally extensive. The … Continue reading Challenges and future opportunities a housing coordinator faces I Hume Housing Case Study

20
Mar 19

The importance of governance in the changing aged care space

Author:Ash Natesh

Boards governing aged care providers are increasingly under scrutiny during this period of immense change for the aged care sector. With the Royal Commission underway, providers are being called at short notice to provide evidence and account for the quality and safety of their service delivery. At the same time, the new Aged Care Safety … Continue reading The importance of governance in the changing aged care space

20
Mar 19

Criterion’s Beardless Heroes!

Author:Ash Natesh

  The Criterion Giving Committee (CGC) is at it again. The boys are now beardless for the world’s greatest shave, well done. We have raised $3600.43 for Leukaemia Foundation for their campaign Shave the World from Blood Cancer! Here is what the boys had to say about their experience of going beardless for blood cancer: 1. … Continue reading Criterion’s Beardless Heroes!