“Developing and executing a customer experience strategy requires considerable effort. But when it’s done right, the payoff is significant” writes George Bej, Director of Strativity Group.
As it approaches the precipice of Consumer Directed Care (CDC), Australia’s Aged Care industry faces intrinsic challenges when it comes to customer experience strategy development and driving a more customer centric culture.
Questions to define your customer centric culture:
- Who is the customer?
- What is the customer value proposition?
- How quickly is the competitive landscape changing?
Get access to the full whitepaper here
The Strativity Group take a strong, multi-disciplinary approach to customer experience strategy, design and implementation. Through proprietary research tools, strategic analysis, business planning and customer experience innovation, we help our clients operationalise profitable customer experience strategies. Find out more https://strativity.com/