Benefits realisation management (BRM) provides organisations with a way to measure how projects and programs add true value to the enterprise. This BRM Framework works to help organizations effectively manage and realise project benefits. It provides a set of questions and good practices that project, program, and portfolio management professionals can use to help guide … Continue reading Strategy frameworks for benefits realisation
Policy Spotlight on the UK By Ian Fletcher, Director of Real Estate Policy, British Property Federation What were the drivers which enabled Build to Rent to grow as an asset class in the UK? I would love to claim it was all the result of excellent policy work. Certainly successive governments have been supportive … Continue reading Policy Spotlight on the UK
Estonia is probably the only country in the world where 99% of the public services are available online 24/7. E-services are only impossible for marriages, divorces and real-estate transactions, you still have to get out of the house for those. The population of Estonia is 1.3 million & Australia has around 25 million, the United … Continue reading E-Estonia : How did they do it?
In achieving customer service excellence there is no ‘one-size-fits-all’. There are diverse ways in which public sector departments, agencies and local councils are setting their customer-centric service strategies, providing unique insights into the key factors for success. We spoke to Fiona Keough, Chief Executive Officer, Auscontact Association about the various depths of understanding customer experience … Continue reading Auscontact Association Head, Fiona Keough on the shift from Customer Service to CX
Criterion Conference’s 5th University IT Service Strategy & Challenges conference ran in Melbourne over the 24th & 25th October. Five years into the series, the 2018 event brought together some familiar faces – and welcomed some fresh ones too. One of the most consistent themes throughout the course of the 2 days was the importance … Continue reading ITS in Tertiary Education 2018 Takeaways
Northconnex is a nine kilometre tunnel that will link the M1 Pacific Motorway at Wahroonga to the Hills M2 Motorway at West Pennant Hills, removing around 5,000 trucks off Pennant Hills Road each day. It will be the longest road tunnel project in Australia. Fire and Rescue NSW has been consulted in the development of … Continue reading Safety and Incident Management Report: NorthConnex
The Verisk and RMS reports have shown that the cyber insurance market is enjoying a period of profitable growth, bringing the benefits of increased stability and competition for buyers. According to a report from Verisk, the US commercial cyber liability insurance market is expected to reach USD 6.2 billion by 2020, up from around USD … Continue reading KPMG shares cyber insurance insights
In a span of 4 weeks more than 1 in 8 Australians will seek to access Government information online. According to Shelter et al 46 % of Australians experience problems using those services in the market at the moment. Only 16% of the Australian population regard the government as doing a good job in providing … Continue reading What are the challenges of Digital Transformation