FEATURED ARTICLE

How Executive Assistants Can Be Effective Leaders ™

“You don’t have to hold a position in order to be a leader.” – Henry Ford, Founder, Ford Motor Company Executive assistants today frequently hear that “EAs are leaders”. Some EAs embrace this wholeheartedly, others are not quite sure. Is every EA a leader? Does every EA think and perform like a leader? Since leadership … Continue reading How Executive Assistants Can Be Effective Leaders ™

FEATURED ARTICLE

Decoding DevOps with Aidan Feldman

Self-described as “web developer by day, dancer by night”, Aidan Feldman leads technological change across the US Federal Government, including the adoption of DevOps methodologies across the US public sector. Aidan has coded extensively for the US Government in sites including the World Trade Centre, The White House (where he was involved in a hackathon … Continue reading Decoding DevOps with Aidan Feldman

FEATURED ARTICLE

PuMPing out better Government Outcomes

Is ‘delivering better services’ an outcome or output? Is it a KPI or even something measurable? Performance Management Specialist Mark Hocknell is working with government to achieve clarity in outcomes measurement and erase some of the misconceptions around ‘traditional’ methods of writing KPIs and assessing outputs.  Mark attributes, at least in part, the transition from … Continue reading PuMPing out better Government Outcomes

FEATURED ARTICLE

Purposeful work: Criterion redefines its ‘why’

Cath Jules started Criterion Conferences with a desk, phone and computer in the corner of a friend’s office. Ten years on, the company is a bustling hub of 70+ people driving social change and solutions to the biggest challenges facing Australian businesses.  Given the evolution of the company, Criterion saw it fit to re-define the … Continue reading Purposeful work: Criterion redefines its ‘why’

21
Feb 20

The 10 Principles of Governance to see you through the Royal Commission

Throughout the hearings leading up to the Interim Report of the Royal Commission, we heard frequent accounts of both clinical governance and organisational governance failures. We can expect governance to be featured heavily in the Final Report, due at the end of this year.  It’s in the best interests of organisations to prepare their governance … Continue reading The 10 Principles of Governance to see you through the Royal Commission

20
Feb 20

New applications of behavioural insights in public policy

Once a fad, behavioural insights have become an entrenched tool to improve the effectiveness of public policy.  Research from OECD shows strong support for behavioural insights among senior governmental leaders who see the tool as a means for supporting better regulatory design and delivery and broader reform agendas. Currently, behavioural insights are used at a … Continue reading New applications of behavioural insights in public policy

17
Feb 20

Achieving financial sustainability – insights from MiCare’s Graeme Wickenden

Reform, the Royal Commission and consumer demands have placed mounting financial pressure on aged care providers. While all strive to deliver the best quality of care possible, the mission is made much more difficult when operating on a shoestring. The sector has been described as “unsustainable” following the release of the Aged Care Financial Performance … Continue reading Achieving financial sustainability – insights from MiCare’s Graeme Wickenden

10
Feb 20

The data skills you need (even if you don’t think you do)

Data isn’t just used by the analytics team anymore, nor is it used in a vacuum. Data is used by and affects virtually every role in the organisation, many of which haven’t traditionally demanded data-know-how as a prerequisite.  We are well into a digital economy and, as government pledges to become ‘data-driven’, it’s important even … Continue reading The data skills you need (even if you don’t think you do)

10
Feb 20

“I don’t think you’re ready for this” – Recovering from a bad work experience

Recovering from a traumatic workplace experience can be a long process.  Whether the person has been pushed out of the company, dealt with a toxic environment or experienced bullying, bad experiences can leave us with shattered confidence and even potential mental health issues.  Louise Huskic learned this first hand early on in her career, when … Continue reading “I don’t think you’re ready for this” – Recovering from a bad work experience

10
Feb 20

Rebuilding consumer trust in aged care

It comes as little surprise that only 20% of all Australians trust the aged care industry. This number drops to only 12% of Australians over the age of 60. The fall in trust, largely attributable to the Royal Commission and publicised stories of neglect/ abuse, has seen aged care providers scrambling to reinstill faith in … Continue reading Rebuilding consumer trust in aged care

03
Feb 20

The State of Patient Quality & Safety

Australia has been moving towards a nationally consistent approach to the safety and quality of health care since 2006 with the establishment of the Quality and Safety Commission. The 2nd Edition of the National Safety and Quality Health Standards, brought into effect in January 2019, addresses gaps identified in the first edition, including mental health … Continue reading The State of Patient Quality & Safety

03
Feb 20

The Do’s and Don’ts of KPIs

Throughout Government, KPIs are used extensively by outcomes, reporting and policy professionals. Departments have KPIs, policies have KPIs, staff have KPIs, teams have KPIs, but where is the line between valuable metric of success and numbers for the sake of numbers? As Performance Management Specialist Mark Hocknell observes, “We use methodologies for most of what … Continue reading The Do’s and Don’ts of KPIs