FEATURED ARTICLE

Learning Space Design: Gallery of Australian Schools

The financial cost of designing new learning spaces means that it is crucial for schools to get it right the first time around. A tested and optimised process for planning, implementing and measuring the outcomes of new learning spaces is crucial, not only to justify the cost, but to ensure that schools remain agile to … Continue reading Learning Space Design: Gallery of Australian Schools

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Enhancing Public Sector Customer Service - Download the ebook!

Growth in digital innovations has created a range of opportunities for enhanced customer service delivery. However, government agencies continue to grapple with effectively managing customer service channels while continuing to gather and analyse meaningful customer data. In addition, as the front facing component of the public sector evolves, it is important to bring internal stakeholders … Continue reading Enhancing Public Sector Customer Service – Download the ebook!

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Claremont College: Differentiation in a Co-Teaching Model

Claremont College is a thriving co-educational primary school, renowned across Sydney as a school that achieves excellence in all aspects of its operation. Claremont College is an inclusive school where students with a wide range of abilities and special needs are catered for through a fully integrated approach to learning within a co-teaching model. Claremont … Continue reading Claremont College: Differentiation in a Co-Teaching Model

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Data.gov.au to become a 'world-leading example of public open data'

The data.gov.au platform is set to become a “world-leading example of public open data infrastructure” under new plans by the Data Infrastructure Engagement (DIGE) team and Data61 (CSIRO’s digital research network). Data61 was tasked with employing “data analytics to connect disparate government datasets and publicly release them on open data platforms” as part of the … Continue reading Data.gov.au to become a ‘world-leading example of public open data’

FEATURED ARTICLE

Linking space & pedagogy to 21st century skills & demands

“For too long, schools have been places young people go to watch their teachers work.” Teachers make generations of difference – impacting the children we teach today, their children and their children. Having a great education creates great opportunity, and opportunities for future generations. The environment where that learning takes place is vital. If our … Continue reading Linking space & pedagogy to 21st century skills & demands

29
Mar 17

A fundamental change in customer expectations

There is a shift towards a customer expectation that support should always be available, even when you are not. An increasing number of customers worldwide no longer see phones or emails as primary service channels to get support. They expect to be able to find answers to their questions themselves. Customers sometimes prefer to resolve … Continue reading A fundamental change in customer expectations

24
Mar 17

Strengthening recruitment through digital marketing at University of Western Australia

Two years ago, The University of Western Australia (UWA) started an ambitious project. We began pursuing our dream of creating a new digital ecosystem to improve our customer experience and conversion rates for prospective students. Our scope was to better understand the student journey and to apply this knowledge in our appeal to domestic, international, … Continue reading Strengthening recruitment through digital marketing at University of Western Australia

23
Mar 17

Learning Space Design: Gallery of Australian Schools

The financial cost of designing new learning spaces means that it is crucial for schools to get it right the first time around. A tested and optimised process for planning, implementing and measuring the outcomes of new learning spaces is crucial, not only to justify the cost, but to ensure that schools remain agile to … Continue reading Learning Space Design: Gallery of Australian Schools

22
Mar 17

Musical Questions at Improving STEM Education

Delegates played ‘Musical Questions’ at this week’s Improving STEM Education conference, discussing a range of key challenges in small groups before sharing their conclusions with the room. With representatives from schools all over Australia in attendance, here is an overview of the solutions they’re currently exploring with their students.   What are we doing to … Continue reading Musical Questions at Improving STEM Education

17
Mar 17

Conference Highlights: Third Annual As-a-Service Summit

At the recent Third Annual As-a-Service Summit held in Sydney, Infront was both a sponsor and leader of one of the roundtable discussions.  Whilst the theme of the Summit was based on government jurisdictions pushing a ‘cloud first’ approach, it is the individual agencies who are now required to select what they want to transition … Continue reading Conference Highlights: Third Annual As-a-Service Summit

17
Mar 17

Hard wiring a hospital for competitive performance

The facts: The emergency department is the main gateway to the hospital The emergency department typically accounts for: 50% of inpatient admissions 75% of plain radiographs 50% of CT scans and ultrasounds in the entire hospital In addition, as the ‘front door’ to the hospital, the emergency department not only drives flow, but it drives … Continue reading Hard wiring a hospital for competitive performance

16
Mar 17

A contemporary housing vision for policy, funding and governance

If you had the opportunity to redesign Australia’s housing policy and funding arrangements, how would you go about it? Would you start with the existing NAHA / NPAH / NPRH agreements?  Some variation of them? Or would you throw it all out and start again? I for one think we could do a whole lot better. … Continue reading A contemporary housing vision for policy, funding and governance

15
Mar 17

Civic innovation: ready, set, go!

One of the reasons I moved from a successful 20-year career innovating in the private sector to spending time serving the public sector wasn’t because it was a premier place to innovate. In fact, I was attracted to the public sector exactly because it was the opposite. Let me explain. During the 2000s, looking across … Continue reading Civic innovation: ready, set, go!