Frequently Asked Questions

We have listed some of our most frequently asked questions. If your question isn’t listed below please don’t hesitate to contact us on 1300 316 882 or email info@criterionconferences.com

When should I pay for the event?
Full payment must be received within 14 days of receipt of the invoice to ensure admission. If booking within two weeks of an event, immediate payment by credit card is required.

To qualify for early bird discounts, your registration must be ‘booked and paid’ by the early bird date specified. Otherwise the next price bracket applies.

How should I pay for the event?
Payment details can be found on each specific event page, alternatively credit card payments can be made via our secure server.

Payment can be made by Cheque, Bank Transfer or Credit Card and we accept Visa, MasterCard and American Express.

How many delegates will be at the event?
Delegate numbers vary from conference to conference. Please check at the registration desk if you would like assistance in facilitating meetings with any attendees. A delegate list will be available to view for the purposes of assisting with networking near the registration desk.

How do I get to the venue?
The full venue details are located on each specific event website venue page. All venues are usually located close to public transport and car parking is usually available through the venue. Contact each venue for cost and directions.

When will I receive my early bird gift?
If your registration qualifies for an early bird gift, please collect your gift at the registration desk on the morning of the event. Please note conditions apply to early bird gifts and discounts. On some occasions gifts may be posted to you. If a cancellation is made after receiving the gift a credit note will be provided, less the value of the gift.

When will I receive my delegate pack?
Your delegate packs will be distributed at registration on the first morning of the event.

Can I purchase additional copies of the conference materials?
You can purchase these after the conference. Please contact our Customer Service Department or email info@criterionconferences.com to place your order.

Can I request a delegate list?
Due to privacy laws we are legally unable to distribute copies of the delegate lists and/or contact details. However on the day a list of all attendees will be available to view for networking purposes.

How can I gain access to the speakers’ presentations?
Shortly after each conference, all paid attendees will be sent a username and password giving access to download speaker presentations in PDF format. Please note, presentations are made available subject to the speakers’ approval. On some occasions a presentation may not be available to download.

What is the dress code?
The dress code for our conferences is business casual. The speakers usually come in business attire.

Are there Q&A opportunities for Delegates?
At all Criterion Conferences delegates have the opportunity to direct question to the speaker(s), either during the course of the event, in writing, or via a moderator. The procedure for asking questions will be explained during the event opening remarks.

Are there opportunities to network with other delegates?
During networking coffee, tea and lunch breaks there is ample opportunity to meet your fellow attendees. Criterion Conferences help to facilitate networking by providing delegate badges showing name and organization. During some conferences dedicated networking stations will be available for those wanting to exchange business cards. Make sure you bring lots of business cards.

Are meals included?
Yes, all refreshments and lunches are included in your delegate price. On some occasions Cocktail Receptions will also be included.

Do you cater for special dietary requirements and other special needs?
If you have any special requirements that we may be able to address to make your experience more enjoyable please let us know upon registration. This includes special dietary requirements, access and assistance for disabled.

What about accommodation?
Hotel accommodation and travel are not included in the delegate registration fee. Delegates can take advantage of a pre-arranged corporate hotel room rates. Reservations and inquiries must be directed to the specific venue’s reservations department.

What happens if I have to cancel?
As soon as possible call your regional customer service team 1300 316 882 then confirm the cancellation in writing (letter, fax or email). A credit note valid for one year to be used at another Criterion Conference will be provided. Within 14 days of the event no cancellations can be made.

Can I send a substitute instead of canceling?
A substitute delegate is always welcome at no extra charge; you must notify us in writing at least 48 hours in advance if you wish to send a substitute participant.

Can I share my registration with a colleague?
Delegates may not “share” a pass between multiple attendees without prior authorization.

How do I unsubscribe from promotional emails?
To unsubscribe from our email database please click the unsubscribe button at the bottom of the email sent to you. Alternatively please send your request to database@criterionconferences.com