As an essential communication channel for internal and external stakeholders, universities cannot afford for their digital assets to be unwieldy and inaccessible.
UX is a crucial part of an integrated CX strategy and is the key to delivering quality digital experiences. By embedding user experience throughout the development of digital products, universities can improve usability, create sustainable digital assets that meet user needs and reduce future costs.
How can your university achieve consistent user experiences across marketing, ITS, library and faculty websites, platforms, and websites?
The 'UX in Higher Education' conference will enable you to:
- Foster a culture of UX focus across various teams responsible for your digital presence
- Communicate the value of UX principles and practice to gain buy in from your leadership
- Engage students, staff and other key stakeholders in UX research
- Map the user journey to identify user needs and pain points
- Design and implement improvements to UX within constrained resources
- Connect digital student experience to the physical experience
Directors, managers and practitioners from Universities, TAFEs and RTOs with User Experience responsibilities across:
- Digital Marketing
- Digital & Creative
- Web Strategy & Services
- Online Learning & Support
- Library Services
- Customer Experience
Attend to learn:
- Engage & gain buy in from key stakeholders across the university
- Develop research & insights to understand the user journey
- Implement responsive & user driven design to improve student experience
Billy has spent the past twelve years working in the digital space within higher education, across learning and teaching, student recruitment and marketing functions. As Digital Director at Macquarie University, Billy currently leads a team to implement strategic initiatives across web, CRM and marketing automation channels.
University of Sydney
David has over eighteen years experience in marketing and communications, working across diverse verticals such as finance, energy, construction and education. His expertise lies in combining people, technology and processes to ensure successful digital transformation. Proven in driving innovation and delivering results, David understands and orchestrates the changes necessary in order for businesses to adapt, stay relevant and successful.
As Head of Digital Marketing at the University of Sydney, David has been responsible for the delivery of the new corporate site whilst instilling a digital-first culture that achieves more by making evidence based decisions.
The past decade has seen Christine progressively move from a business design focus in financial services to understanding the student in a higher education context. Studying commerce, information technology, computer education and more recently, design anthropology, Christine is a core member of the UX practice at Deakin and is part of the movement to bring human-centred design to life on campus.
Over the years Christine has worked as a customer experience architect and solution design manager on large-scale projects as well as implementing smaller initiatives. Making a difference on behalf of students through using best practice UX techniques and embracing a service design approach is Christine’s passion.
When off campus Christine can be found immersed in fine hand embroidery either studying the techniques of the 16 th and 17 th century or designing and stitching her own works of art.
Westpac Group Business Bank
Dan is a CaliFloridian who believes:
“Necessity is the mother of invention” -English-language proverb
Dan is also a Human-Centered product and service design strategist experienced in directing cross functional teams to deliver user-centric visions, strategic roadmaps and solutions for the financial, health, education, travel, gaming and general insurance sectors. He is an influencer and advocate builder who has proven success in aligning executive leadership teams around service and design visions.
From our home in Melbourne we bring our digital agency know-how to clients all over Australia. We design and develop websites to get the best effect. The award-winning effect. We’re specialists in digital strategy, design and UX, and development using Joomla and more.
We connect organisations in the best way possible with their customers, clients, users – concentrating on function as well as form.
All of our team work in-house, in a supportive environment, making the whole process collaborative from start to finish. This helps foster great relationships, with our clients and within the team.
AccessibilityOz is an accessibility consultancy based in Australia and the United States. Gian Wild, the founder and Director, has worked on the accessibility of various web sites since 1998 and spent six years with the W3C Web Content Accessibility Guidelines Working Group contributing to WCAG2. Gian Wild was the Manager of Usability and Accessibility Services at Monash University for five years and consulted on the accessibility of a variety of web applications including Gmail and Google Apps, Lotus Notes and Outlook.
AccessibilityOz offers a range of accessibility services and products to organisations and Universities around the world. Our automated accessibility testing tool is used by numerous Universities and Colleges in the Australia and the United States, including University of Sydney. We have completed hundreds of audits and run training sessions and seminars over the last ten years for clients including United Nations, University of NSW, University of Queensland, Deakin University, University of Technology Sydney, RMIT and Department of Prime Minister and Cabinet.
Isobar is 6,000 people in over 85 locations across more than 45 markets globally, united by our capability and experience in unlocking the potential of organisations through digital technology.
We are a trusted partner by our client base at creating innovative products that generate value, supported by compelling and reliable ecosystems and communicated through inspirational marketing.
We transform businesses, brands and people’s lives with the creative use of digital.
AKQA is an ideas and innovation company. We exist to create the future with our clients.
Founded in 1995 in London, our influential work is recognised worldwide for its pioneering approach, continuing to define and lead the industry standard. We architect, design and deliver iconic experiences, services and products that improve people’s lives.
Our multidisciplinary team of over 2,000 has been involved in some of the most ground-breaking projects across multiple industries. Projects that have been recognised by over 15 of the most prestigious design, innovation and efficacy awards worldwide.
We collaborate with sophisticated clients across our 20 offices to deliver a cohesive blueprint spanning all customer connection points that will satisfy audience needs and surpass business goals.
Date: 18 Feb 2019 By: Ash Natesh
The Southern Cross University ran the Enhancing the International Student Experience Project, which was funded by the Australian Government through Australian Education International (AEI), part of the Department of Industry, Innovation, Science, Research and Tertiary Education and was conducted in collaboration with Universities Australia. Aim of the Project The aim of this project …
Date: 30 Jan 2019 By: Ash Natesh
It is difficult to find a university in Australia or internationally that does not promise a unique and rewarding student experience. Yet there is growing evidence that many universities are not delivering on this intent, and the pressure to improve the student experience is steadily increasing. In addition to competition from universities and other providers, …
Date: 22 Jan 2019 By: Strativity
This article was written by Strativity. All credit goes to Strativity. The search to determine what customers want and ways to deliver it in a profitable way is a top agenda item for organizations globally. Excelling in the customer experience is a strategic differentiator that delivers customer loyalty and advocacy. With the rise of social …
Date: 22 Jan 2019 By: Criterion Content Team
This article was written by the Harvard Business Review and sponsored by Strativity. All credit goes to Harvard Business Review and Strativity. Change Endurance Is the New Competitive Advantage Change is no longer the exception to the rule. It is the new rule. You can’t expect to be a high-impact leader in your organization if …