2nd Annual
Aligning your strategic vision with operational planning to drive performance and maximise resource efficiency
Conference Date
27th & 28th May 2020
Location
Victoria University City Convention Centre
Early Bird - Save $500
Book by 20/03/20
Add to calendar

Agenda

Print

Day 1 - Wednesday 27th May, 2020

8:00
Registration, coffee & networking
8:30
Opening remarks from the Chair
Align planning with organisational vision to achieve strategic outcomes
8:40
INTERNATIONAL KEYNOTE: Developing processes & frameworks to ensure that the necessary mechanisms are in place to drive forward a strategic road map
  • Repositioning and reinventing business models to operate in a more fiscally constrained operating environment
  • Investing in new technologies to enable process improvement
  • Utilising technology and business intelligence analytics to drive business change and evidence decision making
  • Adjusting corporate governance structures to align with new business models
  • Overcoming siloed operating environments and developing commercial capability in your workforce
Professor Robert J. Allison
Vice-Chancellor & President
Loughborough University UK
9:10
Presentation by Maia Financial

9:40
Developing a strategic vision that reinvents your business model and drives transformational change
  • Responding to shifts in the funding environment
  • An ambitious vision for university-led growth aligned to the Government’s Industrial Strategy
  • Exploring how new technologies are transforming the higher education experience
  • Ensuring IT change is delivered as effectively, transparently and cost-efficiently as possible
  • Investing strategically and developing international partnerships and collaborations
Dawn Freshwater
Vice-Chancellor
University of Western Australia
10:10
SPEED NETWORKING

In this fun, interactive session, you will have the opportunity to meet fellow attendees and speakers in two minute bursts, to exchange business cards and set up conversations for the rest of the event

10:30
Morning tea & networking
11:00
ROUNDTABLE DISCUSSION GROUPS
  1. Next-generation security & risk management
  2. Transforming the campus experience & enhancing operational efficiency through the deployment of an integrated CRM system
  3. Supporting informed decision making & operational efficiency through the utilisation of business process analytics
  4. Understanding how you can plan, manage & track strategy across a single software solution
  5. Enhancing the student & staff experience through the delivery of mobile app solutions
  6. Migrating to a cloud-based Enterprise Resource Planning (ERP) system for an enhanced customer service experience
  7. Support your strategic decision making through asset intelligence solutions
  8. Smart campus – creating a more immersive and automated experience for university stakeholders
  9. Digital credentialing technologies
  10. Utilising career software for accountability for students’ outcomes after graduation
12:30
Networking lunch
1:30
A new approach to strategy in higher education
  • Exploring how universities can progress and evolve their approach to strategy development
  • Examining how you can develop an impactful and memorable strategy
  • Understanding the stakeholder consultation process
  • Identifying how you can take staff and students with you on the journey
  • Exploring how different layers or levels of strategy align
  • Understanding the role of governance in strategy development and approval
  • How does strategy translate into operational reality?
Nicolene Murdoch
Chief Executive Officer
Western Sydney University, The College
2:00
Exploring the strategies, innovative technologies and approaches required to bridge the gap between strategy, planning & delivery
  • Understanding the challenges faced when trying to bridge the strategy implementation gap
  • Communicating strategic planning initiatives to high-level stakeholders to enable a more efficient planning and delivery process
  • Exploring the enterprise resource solutions that can enable more effective project delivery
  • Aligning people, process and systems around a shared purpose
Omer Yezdani
Director of the Office of Planning and Strategic Management
Australian Catholic University
2:30
INTERACTIVE PANEL DISCUSSION: Future proofing your strategic planning process to ensure business continuity when faced with major disruption to the global student marketplace
  • Discussing the recent impact of the coronavirus virus and the risks mitigation strategies that need to be in place going forward
  • Examining the different approaches taken in response to the pandemic
  • Creating systems of prevention and recovery to deal with potential threats
  • How can universities become more agile in response to major disruption?
  • Exploring the integration of globalisation strategies into the strategic vision planning process
  • Developing your online offering and alternate course schedules for international students
Dawn Freshwater
Vice-Chancellor
University of Western Australia
Professor Robert J. Allison
Vice-Chancellor & President
Loughborough University UK
Rebecca Murray
Vice-Principal (Strategy)
University of Sydney
3:00
Afternoon tea & networking
Consolidate services and optimise assets to maximise operational efficiency
3:30
Delivering an innovative shared services model that transforms your back office function & increases customer satisfaction levels
  • Overcoming the challenges faced when implementing campus-wide change in a siloed operating environment
  • Exploring the decision making process – inhouse or outsource?
  • Deciding on the shared services model that is right for your university
  • Developing a shared service model that is scalable in line with strategic growth
Sharone Ciancio
Director of Corporate Services
Australian Catholic University
4:00
INTERACTIVE PANEL DISCUSSION: Delivering digital transformation in a lean funding environment
  • Prioritising IT investment in line with your strategic vision priorities
  • Exploring the challenges faced by universities looking to expand their online offering to international students
  • Navigating the crowded solution provider market
  • Exploring how automation, robotic process automation and artificial intelligence will transform customer service in the university operating environment
  • Quick wins on a budget
Sharone Ciancio
Director of Corporate Services
Australian Catholic University
Rebecca Ostergaard
Associate Director, Enterprise Applications
University of Western Australia
Sean Elwick
Chief Information Officer
Swinburne University of Technology
Frieda Maher
Program Director
UNSW CRM Project
Rebecca Armstrong
Deputy Director DITM Projects
University of Canberra
4:40
Closing remarks from the Chair & end of Day 1
4:45
Networking Drinks

Day 2 - Thursday 28th May, 2020

8:00
Welcome, coffee & networking
8:30
Opening remarks from the Chair
Professor Robert J. Allison
Vice-Chancellor & President
Loughborough University UK
Leverage new business models to diversify and grow
8:40
INTERNATIONAL SPOTLIGHT PRESENTATION: Frameworks for identifying diversification & growth strategies aligned to institutional values & purpose
  • Using a combination of evidence, values and purpose-based frameworks to identify appropriate diversification strategies for the institution
  • Methods of identifying the appropriate evidence sources and institutional values and traditions and how to bring them together to provide a diagnostic for innovative strategy
  • Building an innovation mindset into a strategic planning framework
  • Observations based on moving from a mature to an emerging education market
Kylie Colvin
Director of Strategy, Development & Delivery
University of Nottingham, Malaysia
9:20
Sponsor presentation
9:50
Reinventing our business model in the changing face of education
  • Evolving the OUA strategy to maximise impact
  • Leading through customer experience
  • Focus and prioritisation through deliberate and intentional improvement cycles
  • Investing in culture and ways of working to drive the strategy
  • Results so far and next steps
Anthony Elliott
Chief Operating Officer
Open Universities Australia
10:30
Morning tea & networking
Consolidate services & optimise assets to maximise operational efficiency
11:00
From chaos to clarity – leveraging agile practices to achieve operational excellence within your organisation
  • Exploring how modern ways of working can facilitate operational excellence
  • Examining the planning and prioritisation processes
  • Developing a high performance culture through agile methodologies
  • Achieving cross-functional collaboration in your new agile operating environment
Rebecca Ostergaard
Associate Director, Enterprise Applications
University of Western Australia
11:30
Transforming the University of Canberra into a customer centric service organisation
  • Developing a 360-degree view of a students interaction with the university through journey mapping
  • Exploring the challenges faced during the project lifecycle
  • Utilising a new artificial intelligence powered chatbot platform
  • Exploring the opportunities and next steps for hyper- personalisation of services
Rebecca Armstrong
Deputy Director DITM Projects
University of Canberra
12:00
Networking lunch
Align planning with organisational vision to achieve strategic outcomes
1:00
Planning from the ground up at Victoria University: Lessons & challenges
  • Examining the evolution and maturation of planning at VU in a period of rapid change
  • Exploring the objectives, processes, stakeholder engagement and resource issues associated with building a planning function
  • The important relationship between planning and fit for purpose performance indicators.
  • Examining the link between the planning and the risk function at VU
  • Key lessons and challenges for the future
Dr Anand Kulkarni
Associate Director, Planning, Performance and Risk
Victoria University
Teresa Tija
Vice President Planning and Registrar
Victoria University
1:30
INTERACTIVE PANEL DISCUSSION: Measuring what matters: Understanding the strategies, tools and approaches to deliver strategic change across your university
  • Delivering strategic change in a disrupted operating environment
  • Examining expenditure control processes in response to disruption across the international student market
  • Exploring the complexities and challenges you will face when developing your strategic plan
  • Developing a strategic plan that manages uncertainty, allows flexibility and fosters innovation
  • Structuring and refining your planning framework for alignment with your business plan and successful project delivery
  • Measuring what matters – scenario modelling and advanced analytics
Patricia Alner
Director of Planning & Information
Bond University
Professor Robert J. Allison
Vice-Chancellor & President
Loughborough University UK
Dr Anand Kulkarni
Associate Director, Planning, Performance and Risk
Victoria University
Teresa Tija
Vice President Planning and Registrar
Victoria University
2:00
Afternoon tea & networking
2:30
Putting customer service at the forefront of your transformation project
  • Aligning your technology strategy with your strategic vision
  • Developing the culture and people as a starting point in your transformation project
  • Implementing design thinking methodologies into your planning process
  • Communicating your vision to all levels of your organisation
  • Utilising your CRM system to track every single interaction with your customers
  • Creating a self-service driven online experience
  • Driving business efficiency through the application of a robotic process automation solution
Sami Yalavac
Chief Information Officer Australia and New Zealand
BUPA
3:00
Integrating a globalisation strategy into your strategic planning process
  • Influencing a shift in mindset to think more globally
  • Exploring the development of a strategic planning framework and the related management processes
  • Understanding the metrics, business intelligence and dashboards to monitor our strategic plan
  • Creating a ring of campuses around the Indian Ocean
  • Market demand and national research priorities across four countries
  • Mobility programs to allow international exchange programs
  • Next steps for globalisation
Dr Marco Schultheis
Chief Strategy Officer, Office of Strategy and Planning
Curtin University
3:30
CLOSING INTERACTIVE PANEL DISCUSSION: Cross-sector strategic planning knowledge exchange
  • Contrasting approaches between higher education and enterprise
  • Examining international higher education and their approach to strategic planning
  • Exploring agile approaches in the globalised education marketplace
  • Integrating design thinking methodologies into your customer experience strategies
  • Understanding the next generation technologies that universities need to embrace for the ultimate customer experience
Dr Marco Schultheis
Chief Strategy Officer, Office of Strategy and Planning
Curtin University
Louise Davidson
Executive Director, Strategy, Planning & Performance
University of Melbourne
Sami Yalavac
Chief Information Officer Australia and New Zealand
BUPA
4:00
Closing remarks from the Chair and close of Conference
Workshop A: Consolidating systems to transform the customer experience
Tuesday 26th May 2020, 1:30pm – 4:30pm

Attend this workshop to understand how you can optimise your customer relationship management systems to transform your customer experience & enhance operational efficiency.

Why attend this workshop?

  • Assess the opportunities that can be achieved through the consolidation of siloed CRM systems and data sets
  • Develop an agile approach to project management through every stage of your implementation
  • Build a project team that has the capability to ensure successful delivery
  • Understand how to mitigate against the challenges you will face during the project lifecycle
  • Develop a communication and change management strategy

What you will takeaway from attending

  • Understand the key principles for successful CRM project delivery
  • Learn how to develop a culture of openness and data sharing that will enhance the customer experience, improve operational efficiency and deliver on key strategic priorities
  • Get the answers to the specific challenges you face in in an interactive discussion based workshop format

*Refreshments provided

Price: $499 + GST

Frieda Maher
Program Director
UNSW CRM Project
Register Now
Workshop B: Developing a strategic vision that delivers university-wide transformation and operational excellence
Tuesday 26th May 2020, 5:00pm – 8:00pm

Attend this workshop to understand how to develop a strategic vision that grows capacity & enables an innovative educational experience.

Why attend this workshop?

  • Developing your mission and key values – Why are we here?
  • Setting out the core ambitions that you want to deliver on
  • Understanding and anticipating the challenges you will face over the life-cycle of the strategic vision
  • It’s all about the data! The where, when, what and how?
  • Exploring the increased globalisation of education and the considerations for your strategic vision

What you will takeaway from attending

  • Understand how to develop a strategic vision that responds to the fast changing higher education marketplace
  • Understand the necessary processes and frameworks you need to have in place to drive your strategic vision
  • Understand how external economic factors and shifts in funding will impact and influence your strategic vision
  • Understand how to develop and communicate your strategic vision with your internal and external customers
  • Communicate live via Skype with Bob’s planning team in the UK and understand the key delivery challenges you will face during the
    lifecycle of your project

*Refreshments & dinner provided

Price: $499 +GST

Professor Robert J. Allison
Vice-Chancellor & President
Loughborough University UK
Register Now
Back to Top

Key Speakers

Professor Robert J. Allison
Vice-Chancellor & President
Loughborough University UK
Kylie Colvin
Director of Strategy, Development & Delivery
University of Nottingham, Malaysia
Dawn Freshwater
Vice-Chancellor
University of Western Australia
Sean Elwick
Chief Information Officer
Swinburne University of Technology