2nd Annual
Aligning your strategic vision with operational planning to drive performance and maximise resource efficiency
Conference Date
27th & 28th May 2020
Victoria University City Convention Centre
Early Bird - Save $500
Book by 20/03/20


Driving performance & resource efficiency
In 2020, universities are operating in an increasingly competitive higher education marketplace, and following a 3-year period of government funding reductions, are now facing a new performance based funding model, which will be linked to their ability to produce job-ready graduates.

In response to the challenges faced, universities are reassessing how they can operate more efficiently through aligning their planning processes with strategic vision priorities, consolidating services and optimising assets, leveraging new business models to diversify and maximise revenue opportunities and realign their offering with local and national economic priorities.

Following the success of our inaugural event in 2019, which attracted over 80 senior stakeholders from across the higher education operating environment, Criterion Conferences is excited to share with you the program for our 2nd Annual University Strategic Planning & Resource Management Summit which is coming back to Melbourne on the 27th & 28th May 2020.

Key learning areas featured on this year’s program
  • Developing a strategic vision that delivers university-wide transformation & operational excellence
  • Understanding how you can leverage new business models & diversification strategies for organisational growth
  • Exploring the strategies, technologies and mechanisms required to bridge the gap between strategy, planning & delivery
  • Supporting informed decision making & operational efficiency through the utilisation of business process analytics
  • Examining how innovative tech can transform customer service in the university operating environment
  • Develop frameworks for identifying diversification & growth strategies aligned to institutional values & purpose
  • Discussing the recent impact of the Coronavirus virus & the business continuity strategies that need to be in place going forward

What’s new in 2020!
  • Hear from a 90% new speaker panel featuring senior thought leaders from Australia, New Zealand, UK and SE Asia A program filled with new case study focused presentations and new content that will explore shared services, customer service transformation, globalisation strategies and much more
  • 4 interactive panel discussions and a dedicated roundtable discussion session with an opportunity for you to benchmark and learn from your peers
  • A bigger and better exhibition area featuring solutions that will enhance your strategic decision making process
  • Enterprise knowledge exchange - hear from strategic leaders from the private sector who will share their approaches to strategic planning and operational efficiency

Who will attend?
Senior university executives responsible for:
  • Strategic Planning
  • Operations
  • Finance
  • Business Performance
  • Commercial Services
  • Enterprise Technology
  • Service Delivery
  • Digital Transformation

Attend to learn:

  • Align planning with organisational vision to achieve strategic outcomes
  • Consolidate services and optimise assets to maximise operational efficiency
  • Leverage new business models to diversify and grow
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Key Speakers

Professor Robert J. Allison
Vice-Chancellor & President
Loughborough University UK
Kylie Colvin
Director of Strategy, Development & Delivery
University of Nottingham, Malaysia
Dawn Freshwater
University of Western Australia
Sean Elwick
Chief Information Officer
Swinburne University of Technology


What People Are Saying

  • “Very good conference and I took a lot away and will look to see how this can be implemented at our institution.”

    Patricia Brand
    Deputy Vice Chancellor - Division of Services and Resources, James Cook University
  • “Criterion were able to pull together a range of dynamic leaders from across the higher education sector. The time spent listening to these leaders was invaluable for me in thinking about my own approach to leading in my University.”

    Dominique Haywood
    General Manager, College of Asia and the Pacific, The Australian National University


  • Date: 7 May 2017  By: Ian Smith

    American writer Randy Pausch has a saying: if there is an elephant in the room – then introduce it! Many, if not all, universities in Australia are currently hosting an “elephant in the room”. And in most cases that elephant is being ignored, its existence denied or downplayed; anything other than it being introduced, and …

  • Date: 18 Apr 2017  By: Jessica Farrelly

    Universities structured as broad-based teaching and research institutions, supported by large asset bases and back offices, will face extinction in the next two decades. Ernst & Young’s University of the Future survey states that, at the very least, universities will need to streamline their operations and asset base while incorporating new teaching and learning delivery …

  • Date: 3 Apr 2017  By: Jessica Farrelly

    Paul Duldig, Head of University Services at University of Melbourne, spoke at the 2016 Business Improvement in Universities conference in Melbourne. This podcast is a recording of his presentation, ‘Melbourne University – Move then Improve’, in which he covers their new operating model and key learnings one year on from implementation. The University undertook their …

  • Date: 16 Mar 2016  By: Janet Green

    When the Process and Performance team was set up at Deakin, one of our key goals was to build BPM capability. This covered the usual trilogy of people, process and tools. We knew there was a huge appetite for process improvement at Deakin. We knew that Process Owners had a clear vision of ‘what’ they wanted to …

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