Improving efficiency & leveraging innovation to ensure financial sustainability


Balancing financial resources with strategic & business objectives
As we enter 2020, universities are operating in an increasingly competitive higher education marketplace, and following a 3-year period of government funding reductions, now face a new performance based funding model which will be linked to their ability to produce job-ready graduates.

In response to the challenges faced, universities are reassessing how they can operate more efficiently through aligning their planning processes with strategic vision priorities, consolidate services and asset optimisation, leverage new business models to diversify and maximise revenue opportunities and realign their offering with local and national economic priorities.

Early confirmed speakers:

  • Professor Robert J. Allison, Vice-Chancellor & President | Loughborough University UK
  • Sean Elwick, Chief Information Officer | Swinburne University of Technology
  • Omer Yezdani, Director of the Office of Planning and Strategic Management | Australian Catholic University
Key learning areas featured on this years program:
  • Developing a strategic vision that delivers university-wide transformation and operational excellence
  • Exploring how automation, robotic process automation and artificial intelligence will transform customer service in the university operating environment
  • Understanding how you can leverage new business models and diversification strategies for organisational growth
  • Supporting informed decision making and operational efficiency through the utilisation of business process analytics
  • Exploring the strategies, technology and mechanism required to bridge the gap between strategy, planning and delivery
  • Developing industry partnerships for infrastructure delivery that responds to strategic growth priorities and a new performance based funding model
  • Achieving excellence in teaching, learning and research through the development of a strategic approach to the management, planning and investment in your property portfolio
What's new for 2020?
  • Hear from a 90% new speaker panel featuring senior thought leaders from Australia, New Zealand, Europe and SE Asia
  • A program filled with more case study focused presentations with key takeaways for you to implement in your workplace
  • New formats and more interactive discussion groups for you to benchmark and learn from your peers
  • A bigger and better exhibition area featuring solutions that will enhance your strategic decision making processes
  • Cross-sector knowledge exchange featuring some of Australia's biggest commercial brands who will explore strategic vision design and implementation

What People Are Saying

  • “This conference is clearly the most focused and practical on university service improvement in

    Michael Nelson
    Director, Service Improvement Group, Australian National University & Attendee, Business Improvement in Universities conference 2017


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  • Date: 3 Apr 2017  By: Jessica Farrelly

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    When the Process and Performance team was set up at Deakin, one of our key goals was to build BPM capability. This covered the usual trilogy of people, process and tools. We knew there was a huge appetite for process improvement at Deakin. We knew that Process Owners had a clear vision of ‘what’ they wanted to …

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