Workshop B - Tuesday 29th September 2015, 5:30pm - 8:30pm
How to establish an institutional approach to student engagement, success and retention

Retention is a critical issue that requires a coordinated whole of institution effort. This workshop offers one approach to systematically orientating the entire organisation around enhancing the student experience to ensure retention.


Why attend this workshop?

  • To understand how to implement organisational buy-in to improve student experience and retention throughout the academic institution
  • To understand the impletion of the evidence-based student engagement maturity model (SESR-MM)


What you will take away by attending

  • Learn how to deploy the SESR-MM in your institution
  • Understanding the complexity of student engagement
  • Approaches to assessing SESR practice maturity
Professor Karen Nelson
Pro Vice Chancellor (Students)
University of Sunshine Coast

Karen Nelson is the Pro Vice-Chancellor (Students) at the University of the Sunshine Coast. Before joining USC she was the Director, Student Success and Retention and the Director, First Year Experience at Queensland University of Technology (QUT). Karen’s PhD is in organisational information and knowledge management and prior to 2007 she held traditional academic roles at QUT. Karen’s research now focuses on student engagement in higher education. She has led a series of national learning and teaching research projects in this area. These include developing a maturity model for student engagement retention and success ( and a social justice framework for higher education ( She is currently leading a national project ‘Shaping the 21st century student experience in regional universities’


Karen’s contributions to higher education have been recognised by more than ten awards including three Australian Awards for University Teaching.

Workshop A - Monday 28th September 2015, 5:30pm - 8:30pm
How to utilise learning analytics to improve student support

This workshop will draw on the example of Swinburne University of Technology, providing participants with insight on how to implement and interpret learning analytics to create a dynamic student support service that serves the needs of the diverse 21st century cohort and improves retention rates.


Why attend this workshop?

  • To understand how to apply learning analytics to your student support services
  • To learn how your new student services can improve completion rates


What you will take away by attending

  • Strategies for designing, improving and streamlining student support to fit within your institution’s framework
  • A real understanding of how to interpret learning analytics to identify the intervention point
Glen Bates
Pro Vice Chancellor (Student Advancement)
Swinburne University of Technology

Professor Bates is Pro Vice-Chancellor for Student Advancement at Swinburne University whose unit focuses on enhancing the student experience.  He has over 30 years’ experience as an academic and a background in clinical psychology.  Before becoming a Pro Vice-Chancellor he was a Deputy Dean for three years and Head of the Psychology Department for 10 years. . He has taught psychology at undergraduate and post graduate level in Australia and internationally and supervised over 30 Doctoral students. Glen has also worked with international partners to deliver postgraduate training in professional counselling in Singapore.   As a member of the University’s senior executive Glen is involved in developing strategic approaches to enriching the student experience and supporting students’ academic and professional development.  His work on the University’s retention project incorporates data analytic approaches within interventions targeted at early identification of at risk students and the development of a range of support frameworks.

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