The 4th Annual Enhancing Student Experience conference will focus on how institutions can evolve to enhance the student experience across the student lifecycle. By combining the nitty gritty of lessons learned with case studies of best practice and innovation, this conference is an ideal opportunity to think outside the box, network and drive change.
Hear insight on key issues including:
- Effectively engaging with a diverse student demographic
- Embedding a student centred culture
- Measuring the impacts of experience initiatives
- Embracing digital technologies to measure & enhance student experience
- Prepare for changing expectations of the finance role
Senior leadership as well as centralised and academic staff with responsibility for student engagement and experience.
- Student Services
- Business Strategy
- IT Services
- Digital Transformation
- Learning & Teaching
- Service Delivery
- Business Strategy
- Customer Experience
- Library Services
- Student Life
Attend to learn:
- Effectively engage with a diverse student demographic
- Embed a student centred culture
- Measure the impacts of experience initiatives
Professor Susan Elliott leads a dedicated Education portfolio at Monash University and is responsible for providing an integrated approach to the education elements within Focus Monash. As Deputy Vice-Chancellor and Vice-President (Education), Professor Elliott is focussed on actively promoting engagement and advocacy in shaping the University’s education agenda.
Professor Susan Elliott joined Monash University in March 2017 from The University of Melbourne where she held the position of Deputy Provost and Deputy Vice-Chancellor (International). In addition to Professor Elliott’s responsibilities for international engagement and development, she was also credited with the renewed direction of equity programs, increasing the number of students from disadvantaged backgrounds and reshaping The University of Melbourne’s scholarship program.
Professor Elliott is a Fellow of the Royal Australasian College of Physicians, and her many appointments on national and international committees include immediate Past President of the Asia Pacific Association for International Education (APAIE) – the first Australian and first female academic to be elected to the position. She is a member of the Asia Pacific Rim Universities (APRU) International Policy Advisory Committee and she has also served as a Board member for the Australia India Institute.
Medical education has been a key focus among Professor Elliott’s research interests, and she has published extensively on the scholarship of education. Her academic qualifications include Bachelors of Medicine and Surgery, Doctor of Medicine (by thesis), and Graduate Certificates of Higher Education and Health Economics.
Ms Reema Malik, Executive Assistant
Office of the Deputy Vice-Chancellor and Vice-President (Education)
Chancellery Building C
34 Exhibition Walk
Clayton, Victoria 3800
Telephone: +61 3 9905 4729
Western Sydney University
Michael Burgess joined Western Sydney University in February 2016 as the Chief Student Experience Officer and brings more than 20 years of leadership experience in complex consumer environments. Michael is a creative innovator with extensive experience in business strategy, customer experience, marketing communications, digital strategy, brand development and data analytics.
From 2008-2015 he was the General Manager, Marketing at Weight Watchers Australia & New Zealand and between 2005-2008, Head of Corporate Strategy at NRMA Motoring and Services, initially starting as Head of Marketing in 2001. These roles provided Michael with invaluable insights into the marketing sector and business leadership.
Michael joins the University at a critical time, when the core goal underpinning the University’s Securing Success 2015-2020 Strategic Plan is to be a distinctively student-centred University. Michael will champion this goal and help provide the vision and leadership to transform and enhance our students’ experience.
University of South Australia
Laura-Anne is passionate about leading strategic initiatives that enable all students, irrespective of background, to have the best student experience, maximise their success and their commitment to lifelong learning.
In 2011 Laura-Anne moved from the UK to Australia, to take up the position of Deputy Registrar – Student Services at Australian National University, before becoming Registrar – Student Life. Prior to this, she worked as the Head of Student Experience at the University of Strathclyde in Glasgow and was an academic in the Department of Chemical and Process Engineering.
In September 2014, Laura-Anne moved to Adelaide to take up the position of Pro Vice Chancellor: Student Engagement and Equity at the University of South Australia (UniSA) where she is responsible for ensuring access, participation and success for all students irrespective of background, and for leading initiatives that ensure UniSA students are fully engaged, supported and benefit from their whole university experience.
Toi Ohomai Institute of Technology
VMware, a global leader in cloud infrastructure and business mobility, accelerates 5G from core to edge. With solutions in the carrier network; for end-to-end IoT infrastructure management; and for integrating access control, application management and multi-platform endpoint management, our software helps you deliver anytime, anywhere access to data and experiences across telco, public, and private clouds. Based in Palo Alto, CA, VMware, a member of the Dell Technologies family of businesses, has over 500,000 customers and 75,000 partners worldwide.
Sagacity Consulting has developed significant expertise in customer and student experience management in terms of best practice design and implementation support. Working extensively across Australia in both the higher education and VET sectors, as well as consumer goods, retail and financial services, we bring extensive experience, methodologies and insights to clients looking to: optimise the customer or student experience, drive improved performance in terms of efficiency and effectiveness, and importantly, drive positive outcomes that are grounded in the needs of the specific key stakeholder groups and the overall organisation.
Supporting our work on the customer and student experience management agenda, Sagacity Consulting is also continuing to strengthen its expertise across the drivers of both organisation and human performance and critically, the relationship between the two. Based on deep insights into the drivers of behaviour and performance, our objective is to reframe the way both organisations and people look at the opportunity of work and to unlock the respective potential.
We have been working with both major education and industry clients across projects and initiatives focused on:
- Student experience design and management
- Performance improvement across people, process & systems
- Employability solutions
- Graduate recruitment
- International education models
- Education portfolio optimisation
What People Are Saying
“Enhancing Student Experience provided an excellent array of speakers on a wide range of topical issues relevant to improving student experience in higher education. It was very well run and well worth my time to attend.”Associate Dean Student Experience, RMIT & Past Attendee of the Enhancing Student Experience Conference, 2017
Date: 4 Jul 2017 By: Mark Volchkov
I recently read an article written by a leading professor in the education sector in Australia saying that vocational education is collapsing on itself due to Government policies, and the results are going to have a devastating impact on individuals and industries alike. This type of sentiment in my opinion is overly pessimistic, which makes …
Date: 28 Mar 2017 By: Teresa Finlayson
Our CIO portfolio launched the Student First Task Force (SFTF) in 2015 with a focus on making processes and systems less confusing for students and creating efficiencies for staff. Our aim is to create a personalised way for our students to engage with the university by putting them first and making things easier, simpler and …
Date: 18 May 2016 By: Criterion Content Team
The VET sector in Australia will probably spend some time reeling from the consequences of the VET FEE-HELP issues and as a nation we will be bearing the cost for years to come. In a recent report by the Parliamentary Budget Office, it is predicted that VET FEE-HELP will account for more than a third …
Date: 5 Apr 2016 By: Liz Smith
Australian universities are experiencing unprecedented growth in distance education. By the end of 2013, more than 200,000 students were studying in external mode, representing more than 14% of higher education enrolments. Given the large numbers of students choosing to study via distance, or online, what are – or should – universities be doing differently to …
Endorsers & Media Partners
Regional Universities Network
The members of the Regional Universities Network deliver educational programs across regional Australia, the nation and internationally to over 110,000 students each year, including over 45,000 students studying externally.
Our members all have their headquarters in regional cities or towns and play a vital role in the development of their regional economies and communities.
We unlock the creativity, talent and potential of regional communities by making higher education fully accessible and achievable, enrolling higher concentrations of low socio-economic and Indigenous students than metropolitan universities.
We produce, retain and attract a broad range of qualified professionals needed for regional development and economic diversification and growth. We ensure a steady supply of teachers, nurses, allied health professionals, social workers and environmental scientists to underpin essential services in our regions.
We are actively building partnerships with TAFE and other training providers to enhance educational access and develop innovative models for meeting regional skill needs.
We train over 2,600 higher degree by research candidates each year and conduct world standard research that matters to regional communities, across a range of fields including: education; rural and remote health; sustainable business development; regional development; climate change adaptation; environment, plant and water sciences; agricultural and resource economics; geoscience; genetics and animal science.
We are leading the creation of regional knowledge hubs and technology parks, providing local access to infrastructure, technologies, research, knowledge and skills and stimulating start-up and growth of new businesses.
We play a lead role in enriching the social, cultural and environmental quality of life in regional Australia.
By strengthening regional Australia, our member universities help drive national success.