Effective strategies to transition customer service to customer experience
Conference Date
13th & 14th February 2018
Location
Radisson Blu Plaza, Sydney
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Speakers
Diane Rutter
Partner, Customer Experience and Insights, Consulting
PwC
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Tim Powell
National Contact Centre Manager
Teachers Mutual Bank
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Claire O’Neill
Assistant Commissioner Service Strategy & Assurance
Australian Taxation Office
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Susannah Le Bron
Executive Director Customer Service
Sydney Trains
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Chris O’Connor
Data & Digital Manager
City of Casey
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Dr Jean Sandall
Director, Research and Insights, Customer Experience
Department of Transport and Main Roads, Queensland
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Shane Douglas
Manager Customer Service
Whitsunday Regional Council
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Michael Sinclair
Strategic Communications Advisor - Splash Aqua Park and Leisure Centre Project
Hume City Council
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Lisa Ippolito
Team Leader Customer Service Training & Development
Hume City Council
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Damien Robinson
Senior Customer Service Advisor
Blue Mountains City Council
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Catherine Veronesi
Manager Customer Service
City of Sydney Council
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John McDiarmid
General Manager Customer and Business Services
Department of Agriculture and Fisheries Queensland
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Steven Issa
Director, Service Centres
Service NSW
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Superintendent Brett Greentree
Commander, Newcastle City Police District
NSW Police Force
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Nick Sunderland
Manager
PwC
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