Refocusing on residents, rebuilding trust & communicating value
Conference Date
29th & 30th August 2018
Mecure Sydney
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Are you being proactive in responding to the challenges of retirement living?
Despite the important role Retirement Living plays for ageing Australians, the industry is faced with a great deal of negative publicity, following increased media scrutiny and a loss of trust in the community. In NSW, the Greiner Inquiry was commissioned to address this lack of trust. With the potential for increased regulation now looming across Australia, now is the time for the industry to be proactive in addressing community concerns regarding complex contracts and a lack of transparency to build and sustain community engagement.

The Policy, Regulation & Community Engagement in Retirement Living conference will bring together leaders from the retirement living sector to discuss the necessary steps towards a stronger, more transparent industry, and will share insights from individual operators who are successfully navigating these challenges and opportunities.

What you will take away
  • Insights into potential policy changes and their implications for your villages
  • Ideas for improving customer experience and developing a customer centric approach
  • Skills to identify customer needs and integrate care effectively
  • Strategies to address issues of transparency and simplify contracts
  • Tools in marketing and communicating the value proposition and positive brand of retirement living
  • Advice from experts, industry leaders and regulatory bodies to grow your business
Who will attend?
Chief Executive Officers, Executive Leaders, Directors and Managers of Retirement Villages with responsibilities for:
  • Marketing & Communications
  • Strategy
  • Operations
  • Resident Experience
  • Sales & Legal
In partnership with:      

Attend to learn:

  • Understand policy & potential changes to regulation in retirement living
  • Rebuild community trust in retirement villages
  • Integrate care & deliver customer centric services
  • Differentiate your brand & communicate value through marketing

Key Speakers

The Hon. Matt Kean MP
NSW Minister for Innovation & Better Regulation
Alison Quinn
CEO & President
RetireAustralia & Retirement Living Council
Kathryn Greiner
Chair & Lead Reviewer
Ministerial Advisory Council on Ageing & Greiner Inquiry
Alistair Christie
Australian Retirement Village Residents Association


What People Are Saying

  • I believe the conference provides real information for real industry players. The
    conference is heavy on practicality and light on mere theory. I felt we took away
    meaningful initiatives that can be integrated in our business immediately.

    Mark Bindon
    Managing Director, Oaktree Group & Attendee of the ‘Driving Growth in Retirement Living’ Conference, 2017
  • This conference was presented and attended by retirement village industry leaders.
    It is eye opening to hear of the success of others within the Industry and highly
    motivating when these leaders are prepared to share some of the secrets to their

    Jason Sack
    General Manager, Living Choice Attendee of the “Driving Growth in Retirement Living” Conference


  • Date: 10 Apr 2017  By: Jessica Farrelly

    “All retirement village owners and developers need is land use policy that supports, rather than hinders, development.” A report commissioned by The Property Council of Australia highlights a range of barriers to successful retirement village developments –  the primary hurdle being the need to compete on the open market to secure suitable land sites. The …

  • Date: 1 Mar 2017  By: Mark Bindon

    It’s been well documented over the last decade or two that Australia, and indeed the world at large, is ageing rapidly. There is a vastness in this phenomenon that is difficult to scope. It’s not just the sheer volume implicated, but a range of other factors that will need to be considered by government, seniors, …

  • Date: 20 Apr 2016  By: Jessica Farrelly

    While technology presents a range of benefits for the retirement living sector, it can also make it easier for people to stay in their homes for longer. Luke Grieve, Operations Manager Aged and Community Care at Telstra Health spoke about whether technology could be the death of retirement villages at the LASA conference in Queensland. …

  • Date: 22 Feb 2016  By: Bill McDonald

    The ‘Continuum of Care’ concept in the New Zealand context relates to the provision of an array of housing and combined services to cater for the changing needs of residents as they age within a single campus or retirement village setting.  Sounds like a great idea, but there are plenty of examples where the concept …

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