The Policy, Regulation & Community Engagement in Retirement Living conference will bring together leaders from the retirement living sector to discuss the necessary steps towards a stronger, more transparent industry, and will share insights from individual operators who are successfully navigating these challenges and opportunities.
What you will take away
- Insights into potential policy changes and their implications for your villages
- Ideas for improving customer experience and developing a customer centric approach
- Skills to identify customer needs and integrate care effectively
- Strategies to address issues of transparency and simplify contracts
- Tools in marketing and communicating the value proposition and positive brand of retirement living
- Advice from experts, industry leaders and regulatory bodies to grow your business
Chief Executive Officers, Executive Leaders, Directors and Managers of Retirement Villages with responsibilities for:
- Marketing & Communications
- Resident Experience
- Sales & Legal
Attend to learn:
- Understand policy & potential changes to regulation in retirement living
- Rebuild community trust in retirement villages
- Integrate care & deliver customer centric services
- Differentiate your brand & communicate value through marketing
NSW Minister for Innovation & Better Regulation
Matt Kean became the youngest member of the NSW Legislative Assembly when he was elected as the member for Hornsby in 2011.
After increasing his margin at the 2015 election, the former chartered accountant and PwC senior manager was elected to chair the NSW Parliament’s Joint Standing Committee on the Office of the Valuer General. Under his stewardship, the committee recommended radical changes to the system of land valuation in NSW to make it fairer for home owners.
In January 2017, Matt was elevated to cabinet as the Minister for Innovation and Better Regulation, giving him the opportunity to continue to be a champion for the little guy.
As minister, he is responsible for a diverse range of issues with a portfolio that includes consumer protection, workplace safety, and innovation.
So far, he has:
- reformed the laws around gift cards to ensure a minimum three-year expiry date
- attacked ticket scalpers with new laws to smash their dodgy business models
- commissioned Kathryn Greiner to conduct an extensive review into retirement villages to improve the quality of life for their residents
- initiated the Bergin Report into charitable fundraising, to ensure people can have confidence about their donations
- tackled quad bike safety issues with a raft of reforms to reduce deaths and injuries
Matt counts mental health issues as a key concern. His first speech in parliament back in 2011 was dedicated to a young friend who had recently taken his own life. Matt is working on a program to improve mental health in the work places of NSW.
As a keen promoter of innovative technology and its power to improve the economy, Matt is committed to highlighting the ways innovative technology and thinking can improve quality of life, as well as the NSW economy.
RetireAustralia & Retirement Living Council
Alison Quinn is the Chief Executive Officer of RetireAustralia, the largest privately owned retirement village operator in Australia, with a portfolio of 27 villages nationally, including 3,700 villas and apartments.
Alison is one of Australia’s most experienced property executives with an extensive track record of success, having previously held positions as Executive General Manager Retirement at Aveo Group, CEO Growth Management Queensland for the Queensland State Government and Executive General Manager of Sanctuary Cove, a leading master-planned residential resort community on Queensland’s Gold Coast.
She has extensive development and investment experience in the seniors housing, property and constructions sector. Additionally, Alison has held Chair and Board memberships across multiple public sector growth projects.
Holding a degree in Commerce from the University of Queensland, Alison is currently the National President of the Retirement Living Council.
Ministerial Advisory Council on Ageing & Greiner Inquiry
In 2017, Kathryn Greiner was commissioned by the NSW Government to lead an inquiry into the retirement industry. The industry now eagerly awaits the government’s response to her final report, which was delivered in December.
Beyond that influential inquiry, she has contributed in a wide range of leadership positions in public and private companies, government bodies and non-profit organisations. She was an elected Councillor to the City of Sydney Council from 1995 until 2004.
Kathryn has held Directorships for Pacific Power, John Singleton Advertising; Carlovers Ltd and The Financial Planning Association and been a Member of the Council of Bond University and Member Advisory Council L.E.K. Consulting.
She is the Chair of the Ministerial Advisory Council on Ageing and Chair of Biotechcapital Ltd. Kathryn is also a member of the Schools Funding Review Panel.
Kathryn’s non-profit activities include or have included: Director Bell Shakespeare Company; Chair Salvation Army Red Shield Appeals; Chair of Save the Children Australia and Chair of Sydney Peace Prize Foundation.
She is a graduate of UNSW and received an Order of Australia in 2001 for services to social welfare, local government and philanthropy awareness.
Australian Retirement Village Residents Association
What People Are Saying
I believe the conference provides real information for real industry players. The
conference is heavy on practicality and light on mere theory. I felt we took away
meaningful initiatives that can be integrated in our business immediately.Managing Director, Oaktree Group & Attendee of the ‘Driving Growth in Retirement Living’ Conference, 2017
This conference was presented and attended by retirement village industry leaders.
It is eye opening to hear of the success of others within the Industry and highly
motivating when these leaders are prepared to share some of the secrets to their
success.General Manager, Living Choice Attendee of the “Driving Growth in Retirement Living” Conference
Date: 10 Apr 2017 By: Jessica Farrelly
“All retirement village owners and developers need is land use policy that supports, rather than hinders, development.” A report commissioned by The Property Council of Australia highlights a range of barriers to successful retirement village developments – the primary hurdle being the need to compete on the open market to secure suitable land sites. The …
Date: 1 Mar 2017 By: Mark Bindon
It’s been well documented over the last decade or two that Australia, and indeed the world at large, is ageing rapidly. There is a vastness in this phenomenon that is difficult to scope. It’s not just the sheer volume implicated, but a range of other factors that will need to be considered by government, seniors, …
Date: 20 Apr 2016 By: Jessica Farrelly
While technology presents a range of benefits for the retirement living sector, it can also make it easier for people to stay in their homes for longer. Luke Grieve, Operations Manager Aged and Community Care at Telstra Health spoke about whether technology could be the death of retirement villages at the LASA conference in Queensland. …
Date: 22 Feb 2016 By: Bill McDonald
The ‘Continuum of Care’ concept in the New Zealand context relates to the provision of an array of housing and combined services to cater for the changing needs of residents as they age within a single campus or retirement village setting. Sounds like a great idea, but there are plenty of examples where the concept …
Endorsers & Media Partners
The Retirement Villages Association of New Zealand
The Retirement Villages Association (RVA) is a voluntary industry association that represents the interests of registered retirement village owners, developers and managers throughout New Zealand, as well as individuals and organisations who supply goods and services to the retirement village industry.
Retirement Village Residents Association
The Retirement Village Resident Association (Inc.), NSW was founded in about 1994.
The objects of the Association are stated in the Constitution. Our association strives to:
- Assist residents to understand their rights and obligations.
- Defend and extend the rights of residents in Retirement Villages.
- Encourage residents to exercise their rights, and participate in the decision- making processes affecting their lives.
- Assist residents to develop an effective Residents Committee.
- Offer information and advice to intending residents and their families.
- Promote positive relationships between residents and management.
Our story began with a simple desire to help seniors and their families in what can be a stressful time – finding aged care.
We spent years researching and speaking with families seeking the best aged care for their loved one, many unsure on where to start or which service to choose.
Many families rely on word-of-mouth to make a decision, so we thought – why not publish people’s experiences of a service online? It seemed like a great idea to help guide families wanting to hear real people’s opinion– so the idea for CarePage began.