Lakeridge Health, Ajax and Pickering General Hospital
Dr Gary Mann is the Program Chief in the Department of Emergency Medicine at the Rouge Valley Health System’s Ajax and Pickering Campus where he has been a full-time Emergency Medicine physician for nearly 30 years. He has been involved in Clinical Research and has served on the Rouge Valley Health System’s Ethics Board. Medical Students, nurses, paramedics and Interns and Residents have all benefited from teaching experiences that Dr Mann has provided over the years. Dr. Mann chairs the Central East LHIN Emergency Department Chiefs Group. He is also a member of the Provincial Emergency Physician LHIN Leads, chaired by Dr. Howard Ovens, and a member of the G.T.A. Emergency Department Chiefs Group.
Dr Elizabeth Rushbrook has been a healthcare executive for 15 years in various medical administration roles in Metro North and the Royal Australian Navy. She also has gained extensive experience throughout her medical career in workforce development, clinical decision making and culture change. Liz has been appointed to the role of Metro North HHS Executive Director Medical Services and Director Patient Access and Business Continuity.
Importantly, Liz has a passion for providing and supporting clinicians to deliver high quality compassionate care.
Russell Harrison is the CEO of Western Health and commenced his career in Britain with the National Health Service. Over a period of 16 years Russell held numerous executive roles ranging in all sectors, ie mental health, acute care, community care and as a commissioner of health services.He moved to Melbourne to join Western Health as Executive Director Operations in February 2013.Russell has overseen the commencement of construction works for the Joan Kirner Women’s and Children’s Hospital and addressed significant challenges around access and capacity in Western Health’s emergency departments, as well as creating acute services at Sunshine.He has a strong interest in working towards improvements in patient care aimed at helping the health system support the patient in the way which is best for the patient, rather than from a system perspective. Russell is also committed to use of the best possible technology to benefit patients.
Kim O’Sullivan is the Director of Patient Flow at Austin Health. Kim spent her early career as an ICU nurse before moving into senior management and research. Kim worked in the ARCBS (Redcross) as the Organ Donor Coordinator before returning to public Healthcare in 2003 and has enjoyed a career in health for over 20 years. As the Director of Patient flow she works across the whole health spectrum recently working on Specialist Clinics reform, bringing new innovation and IT solutions to improve timely access to care. Kim has experienced an increasing demand for international repatriation from both our local and international community, creating a higher level of complexity to the consumer experience and journey.
Albury Wodonga Health, Albury Hospital Campus
Dr Augustus Kigotho is the Director of Emergency Medicine at Albury Wodonga Health and a Senior Lecturer at the University of New South Wales. He has worked in 3 different countries in 2 different continents. He qualified from the University of Nairobi in 1983. After 5 years in a Provincial Teaching Hospital he was posted as a medical superintendent in a sub district hospital where he worked before migrating to the beautiful Kingdom of Swaziland. Augustus migrated to Australia in 2003 after 7 years in Orthopaedics and Trauma Surgery where he was Deputy Head of Department. He is a Fellow of the Australasian College of Emergency Medicine. As Director of Emergency Medicine Augustus has introduced innovative ideas in the Albury Wodonga Emergency Department, improving patient flow and satisfaction. He is in the process of transforming the Albury Wodonga Health Emergency Department from a service delivery to a fully-fledged academic department. During his tenure at Gladstone Hospital, the Emergency Department achieved the best NEAT performance in Queensland Health; a legacy which has endured following a well-planned succession plan for the incoming Director.
Flinders Medical Centre
Jayne Harris is a Nursing Director Operations, Division of Medicine, Cardiac & Critical Care at Flinders Medical Centre. Jayne has a background in Cardiac nursing and has had roles spanning clinical, academic, education and management. Jayne also teaches for the Australian Resuscitation Council as a National Instructor Course Instructor and has a particular interest in clinical deterioration and acute management of the elderly.
South Eastern Sydney Local Health District
Steve is the Manager of Healthcare Improvement Analytics at South Eastern Sydney Local Health District. In this role he is responsible for the leadership of system-wide improvements to health services, patient safety and flow through contemporary analytics and improvement methodology.
Steve is passionate about improving data literacy across the sector and seeing clinicians, managers and organisations equipped to translate data into knowledge to inform strategic, operational and clinical decision making.
Steve has held senior management roles in NSW Health over the last decade including Clinical Efficiency Manager, Head of Discipline for Nutrition and Dietetics, Subacute Program Manager and Allied Health Data Manager.
Julie Bunting is a dedicated, qualified and highly experienced nursing professional spanning 20+ years. Julie has extensive knowledge contemporary nursing practices, multidisciplinary team approaches to service model development and redesign processes associated with clinical information systems.
Importantly, Julie is a strong advocate for the influence and impact nursing impact has in healthcare.
Andrew Heath is the Director and Founder of Medical Connect, having initially worked as a nurse in ICU before moving to PICU and NICU I became interested in aviation and healthcare. Combining my passions has allowed me to travel around the world to 65 countries, flying over 1000 aeromedical missions. With billions of people traveling, the world is becoming more connected, sadly some get injured or sick, this is the reality for million of family around the globe and here in Australia. Commercial aviation can play a important role in assisting the community, however, we need to improve the customer journey to make it accessible, safe and limit any impact on airline operations. As a result we are designing new medical spaces on-board commercial and freighters airlines to get patients home. In 2017 we were selected into the Qantas accelerator program and won their innovation award for this project. We are now working with engineering companies around the world to deliver not only a new commercial stretcher but we have re-designed the whole customer journey. I look forward to presenting and exchange ideas on how to create the seamless customer journey home
Flinders Medical Centre
Director of Nursing, Medicine Cardiac & Critical Care, Flinders Medical Centre. Current position is Director of Nursing at Flinders Medical Centre, Adelaide for the past 11 months and previously I was Director of Nursing at Bendigo Hospital and managed all patient care areas of the hospital over the 4 years I worked there. I have a critical care background and over my nursing career have won the Lang & Buisson award for best health care outcomes in London, completed a MBA with a focus on strategy and have a great interest in clinical education. I worked as a clinical facilitator in Sydney and believe we need to educate our nurses to provide holistic care which ties in with our culture at Flinders that the patient coming through ED is our patient who waiting a bed in the hospital.
Barwon South West
Alice coordinates and supports Telehealth innovation and implementation across 16 health services in the Barwon South West region of Victoria. In the past 3.5 years in this role, she has supported the implementation of Telehealth access for coordinated Emergency and Urgent care across the region; facilitated the introduction of Healthdirect Video Call, enabling easy consumer access to local and remote health care appointments; supported the use of telehealth access for clinical support, education and training; and is supporting the remote patient monitoring program at Barwon Health.
In the past 18 months she has been working as co-lead on the successful development of the Telehealth Victoria Community of Practice; alongside managing implementation of telehealth access to specialist clinics at Barwon Health. She contributed to the Victorian Department of Health and Human Services’ Reference Group which provided strategic guidance for developing a State-wide telehealth capability and sits on the DHHS Healthdirect Video Call Advisory Group. She is also an Australasian Telehealth Society Committee member, representing Victoria.
Safer Care Victoria
Natalie joined the System Improvement Innovation and Leadership Team at Safer Care Victoria in May 2016 after returning to Australia from years living in London. Her background spans Tourism, Events, Health and Manufacturing with 15 years’ experience across Asia, Australia and the UK. Natalie’s current role sees her and the Improvement team work with health services across Victoria in building improvement capability to benefit Patients across the care continuum.
Gold Coast Hospital
Andrew has over fourteen years nursing experience working across a variety of roles including Clinical Nurse Consultant, Nurse Manager / Educator, Service Director and Assistant Director of Nursing.
Andrew manages the NSRU team involving the coordination of Patient Flow, After Hours and Incident Management, Temporary Nurse Staffing, Nursing Recruitment and Transfer units. His previous experience includes Emergency and Intensive care nursing.
Andrew demonstrates a keen interest in data analytics and business improvement.
Northeast Health Wangaratta
Northeast Health Wangaratta /Hume Region Telehealth Manager RN, BSc (genetics), MPH (epidemiology & biostatistics)
Jane is the Telehealth Manager at Northeast Health Wangaratta / Hume region in north east Victoria. A large focus of work from late 2013 was development of Regional ED Telehealth services. More recently, Telehealth development has been in other areas of service delivery, with current focus areas being specialist clinics and development of the Hume Telehealth Agency.
With longstanding career interests in rural / population health and health service delivery, Jane’s rural hospital intensive care nursing experience during the mid 1990’s ignited her interest in public/rural health, seeing first hand, the impact of health care services and systems on patient outcomes and population health.
Mater Hospital Brisbane
Sophie Shrapnel is the Nursing Unit Manager (NUM) of the Older Person Centred Care Team (OPCCT) which is part of the Mater UQ Centred for Integration and Innovation, Mater Health Services Brisbane.“Front loaded” into (but not contained to) the Mater Emergency Department this new, multidisciplinary team provides streamlined, specialist support to rapidly identify and case manage frail and older Mater patients and their families/carers by recognising their unique health requirements, minimising hospitalrelated harm, maximising their choice and independence, contributing to consistency of care, and planning for future health care needs with interdisciplinary health providers.
Sophie has tertiary qualifications in nursing and public health with almost 20 years of diverse nursing experience – ranging from acute hospital, general practice, aged care, Hospital In The Home (HITH), Hospital In The Nursing Home (HINH), infusion nursing, and teaching in the tertiary education sector.
Gold Coast Health
Tracey Doherty RN, MNsg(NP) is the Nursing Director of Clinical Innovation and Advanced Practice at Gold Coast Hospital and Health Service. Her current portfolio supports and oversees the development of contemporary nursing and midwifery models of care to better meet the needs of the community. This includes maximising the potential and scope of practice of Advanced Practice Nursing Roles such as the Nurse Practitioner, provision of strategic leadership and direction for the Gold Coast Nurse Navigation Program and oversight of Nursing and Midwifery Credentialing. With a nursing career spanning nearly 30 years, Tracey’s experience and interests include innovative models of care, multi-disciplinary teams, consumer engagement and developing partnerships that work across system boundaries to better meet the needs of consumers with complex health needs. She completed a Master of Nursing (Nurse Practitioner) in 2004 at Flinders University and was Australia’s first endorsed Oncology Nurse Practitioner (NP) in 2005.
Royal North Shore Hospital
Paula has been a Clinical Nurse Consultant in Discharge Planning for the past 30 years, with 22 of those years in the role as Discharge Planning CNC at RNSH. Paula has extensive experience in community nursing and the clinical management of patients in both acute and community care. She has completed a Bachelor of Arts with a Psychology Major at Macquarie University and has post basic qualifications in Geriatric Nursing, Team Leadership and Project Management (ACI Diploma).
Paula is currently the Vice President of the Discharge Planning Association and a life member.
Matt joined Eastern Health just over four years ago and has held executive responsibility for a range of clinical services in this time. His current positon involves oversight of all three emergency departments at Eastern Health as well as general medicine, specialty medicine, subacute, chronic disease, in home among other services. A key component of the portfolio is patient access which has greatly benefited from having the Daily Operating system embedded across Eastern Health in the last 18 months. Matt was the executive sponsor for the DOS implementation and its continued evolution.
Ms. Lazarus is a consulting principal and leads our ED Service Delivery team for Philips Blue Jay Consulting. JoAnn is a leader for the emergency services team, providing interim leadership and leading process improvement projects. Among her accomplishments she has worked with emergency departments to reduce walk out rates by as much as 81%, decrease discharge lengths of stay by 15% to 20%, and decreasing hold hours by 48%. Prior to Blue Jay she worked at Cardinal Health, where she served as a clinical services consultant. Previously, she was director of client services at EN-CHART, and clinical analyst and consultant at EmSTAT Corporation. JoAnn’s clinical experience includes positions as interim director of emergency services at a hospital with 47,000 annual ED visits; nurse manager in emergency services at a hospital with 67,000 annual ED visits; director of emergency services, clinical instructor and staff nurse at a 625-bed medical center; and nurse manager of the emergency department at a 490-bed facility. JoAnn is a long-time state and national leader in the Emergency Nurses Association, for which she served as the National President in 2013. She also served as a director on the Board of Directors for nearly a decade and as the 2007 secretary / treasurer. JoAnn holds a Bachelor of Science degree in Nursing and a Master of Science degree in Nursing from Northwestern State University.
Rick McCraw has over 30 years of emergency, trauma, and physician practice leadership experience to his credit. He managed a Level 1 trauma center ED that saw 70,000 annual visits and an emergency transportation company with air, ground and EMS divisions. He was the administrator of both an emergency physician practice with over 50 physicians serving five hospitals and a nurse anesthesia practice that employed 45 CRNAs and served multiple facilities. He has overseen an ED based chest pain center, urgent care center, and wound care center and has been involved in facility redesign/construction in large and small facilities.
Utilizing LEAN process improvement tactics, Rick has reduced door to provider times, the decision-to-admit to inpatient bed time, and improved customer satisfaction. Rick has implemented point of care testing in the ED and streamlined nursing work flow and the ED discharge process. He has been able to implement process change for all of his clients that has both improved throughput, operations and revenue.
Rick holds an Associate Degree in Nursing from Wytheville Community College, a Bachelor of Science Degree in Healthcare Management from Mount Olive College, a Masters of Business Degree from Warren National University and a Master’s Degree in Healthcare Administration from the University of Phoenix. Rick is also Board Certified in Emergency Nursing, a Fellow of the American College of Healthcare Executives, and is certified at the Bronze level in LEAN process improvement.
Denise developed her Healthcare consulting career from Critical Care Nursing and has been accomplished in a diverse range of specialist roles in Clinical Informatics, Patient Centred Monitoring Solutions, Clinical workflow transformation, Integration Projects and marketing in Australia and Asian Pacific over the past 23 years.
With strong clinical insights and expertise in advanced technologies for patient deterioration across the care continuum, Denise’s focus is to engage with hospitals to provide solutions to improve healthcare outcomes and enhance care delivery.
Gold Coast Integrated Care
With an interest in community and primary health care Tracey has completed her Masters of Nursing – Nurse Practitioner within General Practice. Since 2014 she has provided nursing leadership within Gold Coast Integrated Care, a collaborative project linking the Hospital and Health Service with general practices.
Tracey has a particular interest in innovative, evidence based models of care, research and exploring multidisciplinary approaches to patient care.