Conference Date
27th & 28th June 2018
Location
Ibis, Melbourne
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Agenda

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Day 1 - Wednesday 27th June, 2018

8:30
Registration, coffee & networking
9:00
Welcome remarks from the Chair
Dr Augustus Kigotho
Clinical Director of Emergency Services
Albury Wodonga Health, Albury Hospital Campus
Unpacking the patient journey
9:10
CASE STUDY: Improving access & minimising delay to transfer of care for the community
  • The origin and journey to set up of Metro North’s Patient Access and Coordination Hub (MN PACH)
  • Turning information into action with real-time predictive tools
  • Changing culture to promote sustainability
  • What the future holds for MN PACH
Julie Bunting
Nursing Director
Metro North
Dr Elizabeth Rushbrook
Executive Director Medical Services
Metro North
9:50
Enhancing whole of hospital throughput by employing a Whole of Health Strategy
  • Strategies and a systemic approach to ensuring that the right care is delivered at the right place.
  • Philips research and experience for providing key methods for process improvement, innovation and coordinated care.
  • Predictive deterioration, remote monitoring and other initiatives to create a “whole of health” strategy

Rick McCraw
Healthcare Transformation Services, Senior Lead of Assessments for North America
Philips Healthcare
JoAnn Lazarus
Healthcare Transformation Services, Principal/ Lead ED Service Delivery
Philips Healthcare
Denise Bradley
Senior Field Marketing Manager
Philips Healthcare
10:20
SPEED NETWORKING

In this interactive session you will have the opportunity to meet all the attendees in short 60 second bursts, exchange business cards and set up valuable conversations for the rest of the event.

10:50
Morning tea & networking
11:20
Optimising patient throughput & flow
  • Identifying the barriers to patient movement
  • Mapping out the process
  • Shifting focus to fix the whole problem by breaking down silos
Dr Augustus Kigotho
Clinical Director of Emergency Services
Albury Wodonga Health, Albury Hospital Campus
Driving sustainable culture change
12:00
Implementing a daily operating system to realise organisational alignment & empowered leaders
  • Effective problem solving and escalation techniques
  • Improving communication between leadership and teams
  • The power of a daily readiness assessment
  • Case study: Eastern Health
Matt Sharp
Executive Director Clinical Operations Acute & Aged Medicine, Specialty Medicine & Ambulatory Care, Pathology, Pharmacy, Patient Access & Allied Health
Eastern Health
Natalie Bemrose
Manager Improvement
Safer Care Victoria
12:40
Networking lunch
1:40
ROUNDTABLE DISCUSSION

Attendees will break into groups and discuss the best practices in using technology and data to improve the patient journey

  • How to predict patient demand and align resources
  • Improve workflow and communicate effectively
  • Promote safe and quality patient care
2:40
Reducing emergency waiting times through non- siloed thinking
  • Finding a solution to decreasing resources and increasing complex cases
  • Breaking down barriers by collaborating with medical teams
  • Establishing a strong executive leadership
Jayne Harris
Nursing Director Operations
Flinders Medical Centre
Judith Walloscheck
Director of Nursing
Flinders Medical Centre
3:20
Afternoon tea & networking
3:50
PANEL DISCUSSION: How to drive sustainable change with a rotating workforce?
Judith Walloscheck
Director of Nursing
Flinders Medical Centre
Russell Harrison
Chief Executive
Western Health
4:30
CASE STUDY: Bringing car manufacturers to the emergency department
  • Improve critical thinking and problem solving with lean techniques
  • Working with Toyota and the processes involved
  • Key lessons learned and a model for sustainability
Russell Harrison
Chief Executive
Western Health
5:10
Closing remarks from the Chair & Close of Day One
Workshop A: How to interpret data for more efficient patient flow
Wednesday 27th June 2018, 5.30pm - 8.30pm

The workshop

Effectively interpreting and measuring data is vital in creating informed patient driven care. But what happens if we interpret this data incorrectly? How can we ensure we are using it correctly?

Why attend this workshop?

  • Understand how data can be used to identify variation in patient flow and used to pinpoint opportunities for improvement
  • Understand how you can present data more effectively to demonstrate needs, delays and impact of improvement initiatives

What you will take away by attending

  • Confidence in using and understanding data for day to day practice
  • Practical tools to collect, analyse and present your data
  • How to use data to predict patient flow issues

Price: $499 + GST

* Refreshments and dinner provided

Steven Bowden
Manager Healthcare Improvement Analytics
South Eastern Sydney Local Health District
Register Now

Day 2 - Thursday 28th June, 2018

8:30
Welcome, coffee & networking
9:00
Opening remarks from the Chair
Andrew Fisher
Assistant Director of Nursing
Gold Coast Hospital
Developing innovative strategies with whole of health
9:10
INTERNATIONAL KEYNOTE: Hurry up & wait: A Canadian perspective on reducing wait times & Emergecy Department length of stay
  • What are the challenges, successes and opportunities?
  • Steps and processes to enhance and improve the overall patient experience
Dr Gary Mann B.Sc. M.D CCFP
Program Chief, Department of Emergency Medicine
Lakeridge Health, Ajax and Pickering General Hospital
9:50
DELEGATE SPOTLIGHT

In this interactive session, you will gain a better understanding of all the hospitals present in the room and the different challenges they face.

10:20
Morning tea & networking
10:50
CASE STUDY: A coordination hub view of the patient journey across hospital & health services
  • The journey through redesign
  • Building relationships with the wider community
  • Taking data and diagnostics to the next level
Andrew Fisher
Assistant Director of Nursing
Gold Coast Hospital
11:30
CASE STUDY: The use of shared models of care to improve patient flow – examples that work, Mater Hospital Brisbane
  • Taking a population approach to healthcare: prioritising the vulnerable
  • Understanding the power of shared accountability and shared care
  • Recognising different pathways to patient centred care
Sophie Shrapnel
Nursing Unit Manager
Mater Hospital Brisbane
12:10
Networking lunch
1:10
I’m a Nurse Navigator and I’m here to help
  • Navigation to support the needs of the complex and vulnerable.
  • Unpacking frequent presentations through real-time data and individual case studies
  • Navigator potential to improve the BIG KPIs of activity, access and flow
  • Partnering with consumers to prioritise patient centred care
Tracey Doherty
Nursing Director Clinical Innovation & Advanced Practice
Gold Coast Health
Tracey Bishop
Assistant Director Of Nursing
Gold Coast Integrated Care
1:50
The patient journey home, international repatriation takes flight
  • Understanding the impact of increasing international repatriations on hospitals and flow
  • Overcoming the logistical challenges of inbound and outbound repatriations
  • Improving the patient experience
Andrew Heath
Director
Medical Connect
Kim O’Sullivan
Director Patient Flow
Austin Health
2:30
Afternoon tea & networking
3:00
PANEL DISCUSSION: How to create an integrated & seamless patient journey?
Tracey Doherty
Nursing Director Clinical Innovation & Advanced Practice
Gold Coast Health
Richard Penberthy
Program Coordinator
HealthPathways Melbourne
Paula Harman
Discharge Planning Clinical Nurse Consultant
Royal North Shore Hospital
3:40
Unpacking a patient centred journey – opportunities for improved access to health care using telehealth
  • When is access via telehealth appropriate
  • Understanding the opportunities provided via telehealth
  • Where and how might this change the patient’s care and health outcomes?
Alice King
Telehealth Coordinator
Barwon South West
Jane Kealy
Telehealth Manager
Northeast Health Wangaratta
4:20
Closing remarks from the Chair & close of Conference
Workshop B: Reducing emergency department wait times & leveraging technology to manage overcrowding
Thursday 28th June 2018, 4:45pm - 7:45pm

The workshop

Delivering patient centred care can be challenging when battling delays, long wait times and overcrowding. Using performance initiatives and leveraging new technologies is essential to improving patient flow.

This interactive workshop will show you how to introduce metrics and parameters into your hospital to improve flow and reduce wait times.

Why attend this workshop?

  • You will learn how to leverage technology for real time tracking
  • Develop techniques to reduce wait times and length of stay
  • Learn how to create innovative strategies with whole of hospital and whole of health

What you will take away by attending

  • How to partner with other departments to improve overall flow
  • Strategies to reduce turnaround time
  • New methodologies to transform patient care

Price: $499 + GST

* Refreshments & dinner provided

Dr Gary Mann B.Sc. M.D CCFP
Program Chief, Department of Emergency Medicine
Lakeridge Health, Ajax and Pickering General Hospital
Register Now
Workshop A: How to interpret data for more efficient patient flow
Wednesday 27th June 2018, 5.30pm - 8.30pm

The workshop

Effectively interpreting and measuring data is vital in creating informed patient driven care. But what happens if we interpret this data incorrectly? How can we ensure we are using it correctly?

Why attend this workshop?

  • Understand how data can be used to identify variation in patient flow and used to pinpoint opportunities for improvement
  • Understand how you can present data more effectively to demonstrate needs, delays and impact of improvement initiatives

What you will take away by attending

  • Confidence in using and understanding data for day to day practice
  • Practical tools to collect, analyse and present your data
  • How to use data to predict patient flow issues

Price: $499 + GST

* Refreshments and dinner provided

Steven Bowden
Manager Healthcare Improvement Analytics
South Eastern Sydney Local Health District
Register Now
Workshop B: Reducing emergency department wait times & leveraging technology to manage overcrowding
Thursday 28th June 2018, 4:45pm - 7:45pm

The workshop

Delivering patient centred care can be challenging when battling delays, long wait times and overcrowding. Using performance initiatives and leveraging new technologies is essential to improving patient flow.

This interactive workshop will show you how to introduce metrics and parameters into your hospital to improve flow and reduce wait times.

Why attend this workshop?

  • You will learn how to leverage technology for real time tracking
  • Develop techniques to reduce wait times and length of stay
  • Learn how to create innovative strategies with whole of hospital and whole of health

What you will take away by attending

  • How to partner with other departments to improve overall flow
  • Strategies to reduce turnaround time
  • New methodologies to transform patient care

Price: $499 + GST

* Refreshments & dinner provided

Dr Gary Mann B.Sc. M.D CCFP
Program Chief, Department of Emergency Medicine
Lakeridge Health, Ajax and Pickering General Hospital
Register Now
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Key Speakers

Dr Gary Mann B.Sc. M.D CCFP
Program Chief, Department of Emergency Medicine
Lakeridge Health, Ajax and Pickering General Hospital
Dr Elizabeth Rushbrook
Executive Director Medical Services
Metro North
Russell Harrison
Chief Executive
Western Health
Kim O’Sullivan
Director Patient Flow
Austin Health