Going beyond the NSQHS Standards for improved patient outcomes
Conference Date
18th & 19th March 2020
Location
CQ Functions Melbourne
Early Bird - Save $100
Book by 06/03/20
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Agenda

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Day 1 - Wednesday 18th March, 2020

8:30
Registration, coffee & networking
9:00
Opening remarks from the Chair
Embedding quality & NSQHS Standards
9:10
CASE STUDY: Mapping the translation of NSQHS standard to your own operations
  • Conducting a gap analysis to identify the critical changes
  • Preparing an effective plan for survey in an EMR world
  • Translating strategies to actions and what to do when your results need improvement
Dr Lee Hamley
Executive Director, Medical Services & Chief Medical Officer
Alfred Health
9:50
Creating a social movement: Adopting the Melbourne Health Clinical Governance Framework
  • Understanding how social movement concepts can be applied to engage staff in integrating key organisational frameworks (Clinical Governance Framework)
  • Applying an array of practical strategies to engage and mobilise staff in large scale adoption of change
  • Recognising the critical roles of staff and consumers in socialising the Clinical Governance Framework to aid adoption
Sally Martin
Director Quality, Improvement & Patient Experience
The Royal Melbourne Hospital & NorthWestern Mental Health
10:30
SPEED NETWORKING

In this fun, interactive session, you will have the opportunity to meet fellow attendees and speakers in two minute bursts, to exchange business cards and set up conversations for the rest of the event

11:00
Morning tea & networking
11:30
CASE STUDY: Developing a Short-Notice Accreditation Model to embed quality care outcomes
  • Identifying steps in the accreditation process that created waste
  • Incorporating the desired outcome and logistical requirements
  • Ensuring organisational knowledge and quality standards are built into all aspects of the business
Jennifer McNamara
Director of Clinical Services
Gosford Private Hospital
12:10
Providing quality services in remote areas: Through the eyes of our patients
  • Curiosity as the key to understanding your patients’ priorities and perspective
  • Innovation as the remedy to poor access to resources
  • Gaining awareness of our individual cultural constructs and their impact on patient care
Dr Abby Harwood
Former Chief Medical Officer
Royal Flying Doctor Service QLD
12:50
Networking lunch
1:50
ROUNDTABLE DISCUSSIONS
  • Roundtable A Overcoming challenges in resources restriction
  • Roundtable B Assessing the effectiveness of your audit processes
  • Roundtable C Closing the data gaps to measure and improve patient outcomes
  • Roundtable D Revisiting the structure of nursing to enable sufficient education & support
Implementing strategies for patient-centred care
2:50
CASE STUDY: Improving patient outcomes through data analytics
  • Safety & Quality Analytics – from real-time clinical care to the boardroom
  • Exploring machine learning and precision analytics
  • Establishing a digital health strategic framework based on business intelligence
Stephen Canaris
Senior Director
Metro South Health
3:30
Afternoon tea & networking
4:00
PANEL DISCUSSION: Getting executives on board to drive engagement at an organisational level
  • How to quantify the benefit gain from engaged staff and patients
  • What is the role of leadership and culture support during auditing?
  • How to take actions to embed quality at the centre of your care plans
  • How to encourage strong and early communications to ensure all stakeholders are engaged
Michael Kirk
Director Medical Services, Acting Chief Medical Officer
Northern Health
Sally Martin
Director Quality, Improvement & Patient Experience
The Royal Melbourne Hospital & NorthWestern Mental Health
4:40
Improving patient-centred care experiences through risk & screening strategies
  • Utilising admin paperwork to improve efficiency
  • Using goal-based forms to understand and align patients’ goals to care plans
  • How to avoid duplication in processes
Angela Azzopardi
Quality Manager
Epworth HealthCare - Geelong
5:20
Closing remarks from the Chair & close of Day One

Day 2 - Thursday 19th March, 2020

8:30
Registration, coffee & networking
9:00
Opening remarks from the Chair
Collaborating & engaging clinicians for better outcomes
9:10
CASE STUDY: Empowering clinical staff to make accreditation more than just compliance
  • Making an argument that compliance in healthcare does not work in the long-term
  • Using case examples where compliance-excellence has not resulted in sustainable excellent performance
  • Introducing strategies to empower clinical staff to lead clinical excellence from the front line and still pass accreditation
Dr Paul Eleftheriou
Chief Medical Officer
Western Health
9:50
Improving service quality on a daily basis through to the staff level
  • Establishing the mindset of care
  • Getting the buy-in of embedding quality systems in time of uncertainty
  • Listening to patients’ voices to develop a plan that suits their cultural background and needs
Kate MacDermid
Director Quality & Safety
Monash Health
10:30
Morning tea & networking
11:00
SPOTLIGHT SESSION

In this interactive session, you will have the opportunity for reflective discussion with other delegates and discuss key takeaways from the conference so far

11:30
Sustaining clinical improvement through cultural transformation
  • Organisational culture and its impact on clinical performance and accreditation
  • Why does it matter?
  • What have we learnt at Melbourne Health as we have worked to integrate our clinical governance and cultural improvement programs?
Dr Cate Kelly
Chief Medical Officer, Executive Director, Clinical Governance & Medical Services
Melbourne Health
12:10
Networking lunch
1:10
Improving patient-centred care through consumer partnership
  • Building consumer partnership frameworks at an organisational level
  • Developing a collaborative approach
  • Creating action plans for implementation
  • Understanding the culture background implication in your operations
Melissa Clune
National Coordinator Comprehensive Care Cluster
Healthscope
Anne Plunkett
Quality Coordinator
Healthscope
Going beyond compliance for sustainable service quality
1:50
Embedding a consumer-centred service culture
  • Shifting from profit-driven to quality-driven
  • Strengthening leadership to encourage staff to value patients’ feedback
  • Applying a patient-centred care approach to all your care plans
Jenny Gozdzik
General Manager & Director Clinical Services - Kew
St Vincent’s Private Hospital Melbourne
2:30
Afternoon tea & networking
3:00
JOINT PRESENTATION: How to deliver quality improvement strategies to patients
  • Exploring different challenges between public and private hospitals
  • Working on actions: Identifying the link between consumer partnerships and better quality outcomes
  • “Break the rule”: What level of risk you can take to achieve patient-centred care
Jane Zeng
Director of Nursing
Western Private Hospital
Val Dudok
Quality and Risk Manager
Western Private Hospital
4:00
Ensuring quality & compliance with standards across multiple frameworks
  • Maintaining culture and infrastructure in a large organisation with excellence as an objective
  • Creating systems and processes to enable analysis, planning and implementation
  • Focusing on being proactive while retaining the ability to adapt and react
Dr Gun Soin
Chief Medical Officer
Sonic Clinical Services
4:40
Working towards a team approach to nutrition as part of comprehensive care
  • Building a team culture that embraces and values auditing
  • From auditing to action: Developing action plans and ensuring accountability
  • Developing and sustaining a systematic and MDT approach to resources, education and training
  • Ensuring effective communication to staff of outcomes, achievements and issues
Donna Hickling
Senior Clinical Dietitian
The Prince Charles Hospital, Queensland
5:20
Closing remarks from the Chair & close of Conference
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Key Speakers

Dr Paul Eleftheriou
Chief Medical Officer
Western Health
Dr Abby Harwood
Former Chief Medical Officer
Royal Flying Doctor Service QLD
Dr Cate Kelly
Chief Medical Officer, Executive Director, Clinical Governance & Medical Services
Melbourne Health
Dr Lee Hamley
Executive Director, Medical Services & Chief Medical Officer
Alfred Health