Going beyond compliance to drive continuous quality improvement
Conference Date
19th & 20th June 2019
Location
Ibis Melbourne
Early Bird - Save $100
Book by 24/05/19
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Agenda

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Day 1 - Wednesday 19th June, 2019

8:00
Registration, coffee & networking
8:30
Opening remarks from the Chair
Russell McGowan
Healthcare Consumer Advocate & Former Consumer Commissioner
Australian Commission on Safety & Quality in Health Care
Strengthen leadership & effectively engage staff for continuous quality improvement
8:40
KEYNOTE: Creating a culture of continuous quality improvement
  • Communicating the importance of quality healthcare at an organisational level
  • Strengthening leadership to lead and engage staff from the top down
  • Undergoing organisational culture change with commitment to quality
Luis Prado
Chief Medical Officer
Epworth Healthcare
9:20
Driving a whole of organisation approach to quality
  • Approaching quality with a hospital wide program to engage staff
  • Creating the “handshake” between Quality and Operations
  • Introducing the STEP program; placing the patient experience at the centre of care
  • Utilising in house dashboards as an enabler for discussion
George Braitberg
Executive Director Quality Improvement & Strategy
Royal Melbourne Hospital
10:00
EXECUTIVE PANEL DISCUSSION: The role of leadership in going beyond compliance
  • How to better engage staff
  • Overcoming the challenges of creating a culture of safety and quality in healthcare
  • Utilising the 2nd Edition of the standards as an opportunity to lead a commitment to quality healthcare
Luis Prado
Chief Medical Officer
Epworth Healthcare
Filomena Ciavarella
Executive Director Strategy & Quality Improvement
Royal Children's Hospital Melbourne
George Braitberg
Executive Director Quality Improvement & Strategy
Royal Melbourne Hospital
10:40
Morning tea & networking
11:10
CASE STUDY: Exploring the experience of an accredited hospital in moving to the 2nd Edition
  • Examining our governance structures for organisational preparation with assessment
  • Analysing innovative programs that addressed key areas of improvement
  • Delving into survey experience against the 2nd Edition – lessons learned
Dianne Tucker
Director Quality & Improvement
Royal Children’s Hospital
Filomena Ciavarella
Executive Director Strategy & Quality Improvement
Royal Children's Hospital Melbourne
11:50
Supporting middle management to standardise quality at a network level
  • Supporting middle management in decision making
  • Creating the Standard Work for Leaders document with key tools and systems
  • Developing a purpose made algorithm to prioritise high risk areas
Jigi Lucas
Director of Quality & Clinical Governance
Eastern Health
12:30
Networking lunch
1:30
INTERACTIVE ROUNDTABLE: Improving medication safety through simulated practice

In this interactive session, delegates will have the opportunity to network with peers and discuss critical solutions to each standard in different groups and share their findings with the rest of the room.

Anthony Ramos
Managing Director
IntelliLearn
Developing strategies for better consumer partnerships
2:30
Working with consumers for a shared commitment to quality
  • Understanding the importance of consumer partnerships throughout each of the standards
  • How to plan for better partnerships with consumers
  • Following the link between consumer partnerships and better quality outcomes
Russell McGowan
Healthcare Consumer Advocate & Former Consumer Commissioner
Australian Commission on Safety & Quality in Health Care
3:10
Afternoon tea & networking
3:40
Developing stronger processes for meaningful consumer partnerships
  • Ensuring the right procedures are in place for better collaboration with consumers in care
  • Understanding which evidence is useful in complying with Standard 2
Anne Plunkett
Quality Support Coordinator
John Fawkner Private Hospital and Dorset Rehabilitation Centre
Melissa Clune
National Coordinator Comprehensive Care Cluster
Healthscope
4:10
Engaging consumers in health literacy through improved community dialogue
  • Uncovering the challenges the diversity and health literacy
  • Applying strategies to strengthen health literacy in disadvantaged communities
  • Engaging communities in their own care
Kirsty Calabro
Clinical Nurse Consultant Quality Innovation & Patient Safety
Royal Brisbane Women’s Hospital
4:50
Closing remarks from the Chair & close of Day One
Workshop B: How to embed consumer partnerships in health services
Wednesday 19th June 2019, 5.00pm – 8.00pm

The workshop

The 2nd Edition of the NSQHS Standards has emphasised the importance of embedding consumer partnerships throughout all 8 quality standards. Standard 2 has therefore gained more prevalence than ever, and the pressure is on health services to ensure that consumers are a part of their own clinical health plans.

This workshop will address the challenges to the revised Standard 2 and give participants practical strategies in how to better collaborate with consumers to forge meaningful partnerships in their care.

What you will take away by attending

  • Strategies in how to develop a collaborative approach to quality care with consumers
  • Frameworks to build better consumer partnerships at an organisational level
  • Insights in how to develop a strong plan to meet Standard 2

* Refreshments & dinner provided

Price: $499 + GST

Melissa Clune
National Coordinator Comprehensive Care Cluster
Healthscope
Register Now

Day 2 - Thursday 20th June, 2019

8:00
Welcome, coffee & networking
8:30
Opening remarks from the Chair
Pene Dobell-Brown
Healthcare Certification Key Client Manager
DNV-GL
Identifying tools & frameworks to meet the challenges of comprehensive care
8:40
KEYNOTE: Identifying the key challenges & lessons from early accreditation
  • Identifying our gaps early for rapid preparation
  • Implementing systems and working groups to strengthen compliance
  • Examining where we fell down and where we succeeded
Jill Butty
Director of Quality & Safety
The Royal Women’s Hospital Melbourne
9:20
Unpacking the requirements of Standard 5 & preparing for accreditation
  • Examining the results of a significant gap analysis into Standard 5
  • Unpacking requirements in the advisories that assessors will audit
  • Strategies to comply with specific actions on Aboriginal & Torres Strait Islander health
Susan Mclellan
Manager Assurance & Patient Safety & Authorised Assessor
Queensland Health
10:00
SPOTLIGHT: Key learnings & takeaways from sessions on Standards 2 & 5

Delegates will have the opportunity to share some of their lessons learned on these two crucial areas of the conference and discuss what they will look to take back and implement in their health services.

10:30
Morning tea & networking
11:00
Identifying weaknesses with comprehensive care & developing strategies to meet them
  • Identifying the gaps in our comprehensive care plan against the 2nd Edition
  • Working together with all stakeholders, including government and consultants, for a better care plan
  • Developing specific actions to address better care plans with our ATSI population
Leigh Broad
Director Clinical Governance
Cairns & Hinterland Hospital & Health Service
Collecting evidence & preparing reports for auditing & accreditation
11:50
Applying strategies & tools to document evidence against the 2nd Edition
  • Understanding what it is you are struggling with before making big changes
  • Investing time, resources and training to overcome the challenges to compliance
  • Maximising the use of a single source tool to collect information and data
Margrit Fleck
Quality & Risk Manager
Hurstville Private Hospital
12:30
Networking lunch
1:30
PANEL DISCUSSION: Revealing lessons & insights from 2nd Edition accredited providers
  • What has been the biggest challenge in undergoing early accreditation?
  • Which standards required the most work after your gap analysis?
  • What advice do you have for hospitals and health services with an upcoming audit?
Jennifer McNamara
Director of Clinical Services
Gosford Private Hospital
Leigh Broad
Director Clinical Governance
Cairns & Hinterland Hospital & Health Service
2:10
Creating a meaningful audit framework
  • Addressing the issue of clinician engagement with tangible solutions
  • Fostering a consumer centred model
  • Taking a risk based approach to audit
  • Shifting culture from compliance to improvement
Ewa Chlipala
Quality Systems Coordinator
Mercy Health
2:50
Afternoon tea & networking
3:20
CASE STUDY: Utilising short notice surveys as a catalyst to culture change
  • Shifting focus from a business growth model to a patient centred care approach
  • Embedding quality in organisational culture
  • Taking risks by opting for short notice surveys to support better quality and safety
Jennifer McNamara
Director of Clinical Services
Gosford Private Hospital
4:00
Preparing data & evidence to meet the 2nd Edition
  • Reviewing your processes & procedures to meet the gaps in the 2nd Edition of the standards
  • Creating strong audit systems for better compliance
  • Committing to quality beyond your audit with continuous improvement
Pene Dobell-Brown
Healthcare Certification Key Client Manager
DNV-GL
4:40
Closing remarks from the Chair & Close of Conference
Workshop A: How to collect the right evidence & develop audit systems
Tuesday 18th June 2019, 9.00am – 4.00pm

The workshop

The accreditation process requires significant preparation. The best way to prepare for accreditation is to have a strong auditing system and a good
strategy to collect high quality data and evidence. The challenge is to understand which evidence is required and what the best ways are to present
that data to assessors.
This workshop will give you practical tools and examples on how to best implement a good strategy for collecting the right data and creating strong
auditing systems to assist with a seamless accreditation process.

What you will take away by attending

  • Valuable insights from an experienced assessor on identifying the right evidence for required for accreditation
  • Strategies to make reporting user friendly for better staff engagement
  • Tools and frameworks for improved auditing systems to maximise the collection and use of data

* Refreshments & lunch provided

Price: $899 + GST

Pene Dobell-Brown
Healthcare Certification Key Client Manager
DNV-GL
Register Now
Workshop B: How to embed consumer partnerships in health services
Wednesday 19th June 2019, 5.00pm – 8.00pm

The workshop

The 2nd Edition of the NSQHS Standards has emphasised the importance of embedding consumer partnerships throughout all 8 quality standards. Standard 2 has therefore gained more prevalence than ever, and the pressure is on health services to ensure that consumers are a part of their own clinical health plans.

This workshop will address the challenges to the revised Standard 2 and give participants practical strategies in how to better collaborate with consumers to forge meaningful partnerships in their care.

What you will take away by attending

  • Strategies in how to develop a collaborative approach to quality care with consumers
  • Frameworks to build better consumer partnerships at an organisational level
  • Insights in how to develop a strong plan to meet Standard 2

* Refreshments & dinner provided

Price: $499 + GST

Melissa Clune
National Coordinator Comprehensive Care Cluster
Healthscope
Register Now
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Key Speakers

Luis Prado
Chief Medical Officer
Epworth Healthcare
Russell McGowan
Healthcare Consumer Advocate & Former Consumer Commissioner
Australian Commission on Safety & Quality in Health Care
Filomena Ciavarella
Executive Director Strategy & Quality Improvement
Royal Children's Hospital Melbourne
Jennifer McNamara
Director of Clinical Services
Gosford Private Hospital