Going beyond compliance to understand & deliver quality
Conference Date
27th & 28th February 2018
Location
Sydney Boulevard Hotel
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Agenda

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Day 1 - Tuesday 27th February, 2018

8:30
Registration, coffee & networking
9:00
Welcome remarks from the Chair
The Big Picture
9:10
Asking the crucial question – What is quality?
  • Piecing together the four dimensions of organisational quality – outcomes, output measures, process & inputs
  • Differentiating between process and impact based quality
Robbi Williams
CEO
JFA Purple Orange
9:50
How technology can facilitate a better business model
  • Leveraging technology to streamline and improve efficiency
  • Creating competitive advantage through technology under the NDIS
Andrew Sturt
Managing Director
CareMaster
10:20
SPEED NETWORKING

In this interactive session you will have the opportunity to meet your fellow delegates in short 2 minute bursts, exchange business cards and set up valuable conversations for the rest of the event

10:50
Morning tea & networking
11:20
Bridging the gap between service quality and financial viability
  • Setting milestones to financial sustainability
  • Practically implementing transparency
Torrien Lau
Chief Executive Officer
Focus ACT
12:00
Evaluating your systems, staff & processes
  • Reviewing and remodeling in line with business strategy
  • Streamlining your processes to reduce administrative cost
  • Embedding customer centered care as a core value
Karen Major
National Quality & Compliance Manager
Able Australia
12:40
Quality & Measurement – performance efficiency and effectiveness
  • Formally and informally measuring quality
Lucyna MacDermott
Director, NFP Strategy & Business Development
Arzeka Consulting
1:20
Networking lunch
2:20
CONSUMER PANEL: What does quality mean to the consumer?
  • What do consumers need and want to make informed choices?
  • What does quality look like to current and future savvy consumers?
Sam Bramham OAM
3:00
Measuring outcomes and demonstrating impact
  • Effectively measuring client outcomes
  • Demonstrating and communicating the change you create
  • Utilising impact measurement data to improve performance and advocate
Arjun Ravi
Director
The Incus Group
3:40
PANEL DISCUSSION: The changing role of the quality title
  • Transitioning from compliance to strategic partner
  • Working with stakeholders to promote quality throughout the organization
Lea Sharpe
Executive Manager of Wellbeing Programs and Quality
Centacare New England North West
Lucyna MacDermott
Director, NFP Strategy & Business Development
Arzeka Consulting
Neil Sing
Resource Manager
Golden City Support Services
4:20
Closing remarks from the Chair & close of Day One followed by afternoon tea
Workshop B: How to develop & implement quality frameworks
Tuesday 27th February 2018, 4:30pm - 7:30pm

While collecting and measuring data around quality is the first step to improving quality of service, it’s vital that organisations take the next step and design and implement systems and frameworks to capitalise on these insights and engender change throughout the organisations.

This workshop will break down the key elements of a quality framework, practically running you through the process of how and why to establish one.

You will hear strategies to:

  • Define your why – What does your organisation stand for?
  • Differentiate between compliance & impact measurement
  • Design quality frameworks customised around your organisational vision, mission & service requirements
  • Implement quality frameworks through service design and culture ‘buy-in’

* Refreshments & dinner provided

Price: $399+ GST

Claire McGuinness
Business Development Manager
Independent Living Centre WA
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Day 2 - Wednesday 28th February, 2018

8:30
Welcome, coffee & networking
9:00
Opening remarks from the Chair
Aligning your workforce with cultural values
9:10
Reducing the distance between management & frontline staff
  • Values based leadership and empowering your staff
  • Removing the emphasis on process to create quality moment to moment
Glenn Foard
Chief Executive Officer
Melba Support Services
Hayley Dean
Chief Operating Officer
Melba Support Services
9:50
Effecting cultural change to embed quality values on a large scale
  • Establishing and embedding a values based culture
  • Sustainably implementing continuous quality improvement
  • Understanding the value proposition of the organisation under choice and control
Mark Fenton
Chief Financial Officer
Endeavour Foundation
10:30
Morning tea & networking
11:00
ROUNDTABLE DISCUSSION: Achieving Data Quality by Eliminating Information Silos

  • Block chain technology
  • Paperless
  • Single database
  • Cloud software
  • Shift from manual processes to automation
  • Single source of truth
Andrew Sturt
Managing Director
CareMaster
12:00
Using the evidence from research to identify & measure quality
  • Informing the design and implementation of quality systems
  • Developing quality indicators for service providers in frontline practice
Professor Christine Bigby
Director of the Living with Disability Research Centre
La Trobe University
12:40
Networking lunch
1:40
A peer led organisational model
  • Working with your consumers to understand individual definitions of quality
  • Team management through the Buurtzorg model
Dianne Grazioli
National Coach
My Supports
2:20
SPOTLIGHT SESSION: Practically assessing the financial sustainability of providing quality
  • Unpacking unit cost to understand the true cost of service
  • Extricating yourself from unsustainable service delivery
3:20
Overcoming the challenges of quality service delivery in rural areas
  • Understanding culturally appropriate definitions of quality
  • Incorporating evidence based practice methodology to ensure quality
Adam Schickerling
National Disability Reform Manager
Synapse
4:00
Closing remarks from the Chair & close of Conference & afternoon tea
Workshop A: How to align high quality service with financial sustainability
Monday 26th February 2018, 5:00pm - 8:00pm

No amount of high quality service provision or macro level discussion will result in long-term success if the service delivery is not financially sustainable. Implementing and consolidating cultural change with targeted objectives and performance outcomes is the key to success. This workshop will practically provide the critical how to’s and key
benchmarks for enacting change and delivering sustainable service in a world of individualised funding.

What you will take away by attending:

  • Key sustainability benchmarks, KPI’s & figures
  • Practical change management & consolidation strategies
  • Creating transparency as a point of differentiation
  • Financial modelling & analysis tools

* Refreshments & dinner provided

Price: $399 + GST

Torrien Lau
Chief Executive Officer
Focus ACT
Register Now
Workshop B: How to develop & implement quality frameworks
Tuesday 27th February 2018, 4:30pm - 7:30pm

While collecting and measuring data around quality is the first step to improving quality of service, it’s vital that organisations take the next step and design and implement systems and frameworks to capitalise on these insights and engender change throughout the organisations.

This workshop will break down the key elements of a quality framework, practically running you through the process of how and why to establish one.

You will hear strategies to:

  • Define your why – What does your organisation stand for?
  • Differentiate between compliance & impact measurement
  • Design quality frameworks customised around your organisational vision, mission & service requirements
  • Implement quality frameworks through service design and culture ‘buy-in’

* Refreshments & dinner provided

Price: $399+ GST

Claire McGuinness
Business Development Manager
Independent Living Centre WA
Register Now
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Key Speakers

Mark Fenton
Chief Financial Officer
Endeavour Foundation
Karen Major
National Quality & Compliance Manager
Able Australia
Torrien Lau
Chief Executive Officer
Focus ACT