Building and transitioning a quality workforce to withstand sector reform
Conference Date
14th & 15th February 2017
Location
Radisson Blu Plaza Hotel Sydney
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Agenda

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Day 1 - Tuesday 14th February, 2017

8.00
Registration, coffee & networking
8.30
Opening remarks from the Chair
David Carey
Chief Executive Officer
Connectability
Workforce development to minimise risk across your organisation
8.40
OPENING ADDRESS: Managing risk in your growing & mobile front line workforce
  • Ensuring safe working whilst minimising contact time
  • Balancing training and billable hours
  • Alternative, cost effective training ideas for simple implementation
Kerri McFarlane
People and Culture Manager
Aftercare
9.20
Engaging your workforce to ensure they are available & ready for the future
  • Preparing the organisation for change, aligning your employees to meet the new paradigm
  • Putting the choice and control into your workforce
Annabelle Kirwan
General Manager Organisation Development
Mind Australia
10.00
How to utilise your workforce to drive efficiency & profit
  • Better management and utilisation
  • Acheiving accuracy and compliance
  • Maximising efficiency and profit
  • Tips and must haves as well as real solutions
Michael Hazilias
CEO
easyemployer
10.30
SPEED NETWORKING

In this interactive session you will have the opportunity to meet delegates in short 60 second bursts, exchange business cards and set up valuable conversation for the rest of the event

10.50
Morning tea & networking
11.20
Critically evaluating your organisation for growth
  • How to guarantee your services are first class
  • Admitting and understanding organisational weaknesses for NDIS survival
Drew Beswick
CEO
OAK Possability (TAS Trial Site)
12.00
SPOTLIGHT: Safeguarding trial site lessons learnt

Each table will take 15 minutes to explore key themes of workforce issues in the NDIS

1.00
Networking lunch
2.00
Strategies to match the right employee’s with your consumers
  • Involving your client on interview panels for sustainable growth
  • The importance of continuous customer service training despite the confines of billable hours
Janet Adams
Manager, Disability Support
Anglicare SA (SA Trial Site)
2.40
Removing the disconnect between the Board/Executive staff & the frontline
  • Systems and procedures to measure and report on customer outcomes
  • Reporting social outcomes to establish your competitive edge
  • Connecting top level with the front line to minimise risk in a mobile, casual and unskilled workforce
Prof Richard Bruggemann
Senior Practitioner, Disability SA
Department for Communities & Social Inclusion
3.20
Afternoon tea & networking
Driving organisational efficiency without cutting corners
3.50
Navigating the quality trade off created by billable hours
  • How staff satisfaction, loyalty and safety impact on your billable hours
  • Gearing your staff up for the NDIS – do you have the right staff or can you train them?
  • How Nexus used leadership to achieve low staff and client turnover
Mark Jessop GAIDC
CEO
Nexus (TAS Trial Site)
4.30
Using an IT system to enhance your service delivery
  • Cost and time efficiencies in IT investments
  • Ensuring your workforce have the facilities and support to work efficiently
  • How a good IT system can enable quality performance
Leanne Peipman
Manager
Homelife Association
5.10
Closing remarks from the Chair & end of day one

Day 2 - Wednesday 15th February, 2017

8.00
Welcome, coffee & networking
8.30
Opening remarks from the chair
David Carey
Chief Executive Officer
Connectability
Balancing service growth & organisational efficiency to minimise risk
8.40
How to action research & insight to minimise risk in workforce development
  • Techniques to apply insight to transform your workforce
  • Investing in data collection to minimise risk and expenditure
  • Informed decision making from analytics of insight
Chris Dougherty
General Manager, People, Learning & Culture
Endeavour Foundation
Christine Schapdryver
National Manager Customer Insights & Research
Endeavour Foundation
9.20
Collaborating across the disability sector for survival & competitive advantage
  • How to build a commercial framework in a social justice sector
  • Maximising workforce efficiency and productivity within the human rights framework
  • Staff skills required for an excellent customer experience
Jon Martin
Consultant & Psychologist
Jon Martin Consulting & Training
10.00
Living the Dream in the World We Wanted (! or ?)
  • Embracing Sector Reform
  • Organisations’ DNA
  • Lessons Learned

 

Graham Bargwanna
Executive Leader, Sector Engagement and NDIS Strategy
Lifestyle Solutions - NSW Hunter Trial Site
10.40
Morning tea & networking
11.10
Minimising the risk associated with a high growth workforce
  • Unit and staff costing to minimise risk in the NDIS transition
  • Rethinking the casual workforce model
  • Cost and time effective strategies for internal communication
David Carey
Chief Executive Officer
Connectability
Enabling your workforce to become more customercentric & outcome driven
11.50
Aligning your brand integrity with commercial viability
  • Establishing brand integrity and a mission statement for your workforce
  • Ensuring your brand integrity is being embodied at the frontline
  • Operating commercially whilst enhancing a person-focused approach
Clare Allen
CEO
Visability (WA Trial Site)
12.30
Networking lunch
1.30
Voice Your Choice: Alternative methods to holistically upskill your workforce
  • Innovative and alternative strategies to embed supported decision-making practice in your workforce
  • Techniques to engage a casual workforce
Lisa Townshend
NSW State Coordinator
CREATE Foundation
2.10
Growing a revenue & relationship driven frontline workforce
  • Maintaining your staff’s focus on the customer-centricity of NDIS
  • Building sales skills for those at the coal-face
Tassia Michaleas
General Manager
Merri Health
2.50
Afternoon tea & networking
3.20
ROUNDTABLE DISCUSSION
4.00
Closing remarks from the Chair & close of Conference
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Key Speakers

Drew Beswick
CEO
OAK Possability (TAS Trial Site)
Clare Allen
CEO
Visability (WA Trial Site)
Prof Richard Bruggemann
Senior Practitioner, Disability SA
Department for Communities & Social Inclusion
Chris Dougherty
General Manager, People, Learning & Culture
Endeavour Foundation