Strategies to engage & retain high quality staff
Conference Date
30th - 31st October 2019
Location
SMC Conference & Function Centre Sydney
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Agenda

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Day 1 - Wednesday 30th October, 2019

8:00
Registration, coffee & networking
8:30
Opening remarks from the Chair
Kate Rush
Head of Disability & Mental Health
Anglicare SA
Learn effective recruitment practices to find the right people
8:40
KEYNOTE: Finding the right people through values based assessment
  • Evidence-based approaches to value-driven recruitment
  • Harnessing training to assess and reinforce staff values during recruitment
  • Promoting active support and positive behaviour through values
Drew Beswick
Chief Executive Officer
OAK Possability
9:20
Adapting recruitment with strategies to improve diversity & inclusivity
  • The need to support staff with diverse backgrounds in complex roles
  • Challenges and solutions to recruiting from disadvantaged backgrounds
  • Facilitating a workforce with unique needs and competing priorities
Amanda Patterson
Manager of Workforce & Culture
Lighthouse Disability
10:00
SPEED NETWORKING

In this fun, interactive session, you will have the opportunity to meet fellow attendees and speakers in two minute bursts, to exchange business cards and set up conversations for the rest of the event

10:30
Morning tea & networking
11:00
CASE STUDY: Lessons learnt on recruiting through the NDIS transition
  • Adapting to choice and control from Hunter Trial Site and beyond
  • Investing in quality recruitment across NDIS transformation
  • Building networks to promote sustainable recruitment
Jaci Norris
Workforce Development & Business Support Manager
Breakthru
Maintaining an engaged workforce during a period change
11:40
Effective change management to enhance staff engagement
  • Engaging with workforce through proactive communication
  • Assisting staff to cope with loss associated with organisational change
  • Incorporating voice of staff and consumers during change management
Kate Rush
Head of Disability & Mental Health
Anglicare SA
12:20
Networking lunch
1:20
ROUNDTABLE DISCUSSIONS
  • Reducing recruitment risk with tech – Facilitated by Xref
  • Creating a customer centric culture in your organisation – Facilitated by OAK Possability
2:20
Afternoon tea & networking
2:50
Effectively managing quality staff during mergers & acquisitions
  • Recruiting the right staff during times of change
  • Coping with workforce changes during mergers and acquisitions
  • Rebranding to promote quality workforce growth
Tim Boyd
Executive General Manager, People & Culture
GenU
3:30
OUT OF SECTOR CASE STUDY: Growing a quality workforce during the Royal Commission into Aged Care
  • Harnessing technology to support an engaged workforce during times of change
  • Customising learning and development to improve retention during the Royal Commission
  • Mastering the behavioural model to improve staff recruitment and retention
Julie Shearman
Director People, Culture and Engagement
Presbyterian Aged Care
4:10
Closing remarks from the Chair & close of Day One

Day 2 - Thursday 31st October, 2019

8:00
Welcome, coffee & networking
8:30
Opening remarks from the Chair
Denise Heath
Chief Executive Officer
NADO
8:40
Addressing client individual needs by matching staff capability
  • Ensuring flexibility to meet staff and client needs
  • Not all clients are the same, so not all staff should be either
  • Tracking qualifications and record keeping to comply with Quality and Safeguards Commission
Mark Jessop
Chief Executive Officer
Nexus
9:20
SPOTLIGHT SESSION

In this interactive session, you will have the opportunity for reflective discussion with other delegates and discuss key takeaways from the conference so far

10:10
Morning tea & networking
10:40
CONSUMER PANEL DISCUSSION: Connecting customer experience with staff engagement
  • Building positive staff-consumer interactions through transparency
  • Monitoring customer satisfaction and being responsive to feedback
  • Optimising customer and staff satisfaction together
June Riemer
Deputy Chief Executive Officer
First People’s Disability Network
Susan Laguna
Executive Director
Multicultural Disability Advocacy Association
Tony Jones
Policy & Advocacy Manager
Spinal Cord Injuries Australia
Promote retention through staff engagement & positive workforce culture
11:20
Promoting a culture which meets staff needs for improved retention
  • Ensuring culture sets staff and the organisation up for long term success
  • Improving organisational and employee outcomes to drive positive customer experience
  • Managing workforce tensions through effective leadership and change management
Cameron Newton
Head of QUT School of Management
Queensland University of Technology
12:00
Networking lunch
1:00
PANEL DISCUSSION: Overcoming the challenges of recruitment
  • Attracting high quality candidates beyond the casual workforce
  • Defining your organisational values and branding as an employer of choice
  • Best practice strategies for recruitment in a competitive market
Margaret Vermeij
Service Manager
Homelife Association
Jaci Norris
Workforce Development & Business Support Manager
Breakthru
2:00
Afternoon tea & networking
2:30
Optimising culture for workforce retention in your organisation
  • Promoting staff buy-in through a culture-shift in leadership
  • Maximising the effect of incentives in your organisation
  • Providing support for the workforce engaged in high-pressure roles
Margaret Vermeij
Service Manager
Homelife Association
3:10
CASE STUDY: Developing a core training schedule for a quality workforce
  • Effective training processes during induction
  • Identifying risk to provide effective training
  • Ensuring training supports positive customer service
Julia Tierney
Human Resource Manager
NADO
Denise Heath
Chief Executive Officer
NADO
3:50
Closing remarks from the Chair & close of Conference
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Key Speakers

Drew Beswick
Chief Executive Officer
OAK Possability