Strategies to engage & retain high quality staff
Conference Date
30th - 31st October 2019
SMC Conference & Function Centre Sydney
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How can you grow your quality workforce in the face of change?
The NDIS sector will need to grow rapidly to meet the greater demand for NDIS services. Some estimates even indicate that the disability workforce will need to double by 2020. In fact, 90,000 more employees will need to enter the sector in the next five years to meet predicted demand, especially in regional areas. Furthermore, with the NDIS Quality and Safeguards Commission in the final phase of rolling out across Australia and the ongoing Royal Commission, NDIS providers need to be particularly conscious of finding the right people to provide quality client services. They also need to ensure staff engagement and attraction to the sector is maintained during this time of change.

The Strengthening the NDIS Workforce conference will unpack the key issues currently impacting on the NDIS workforce and strategies that organisations are utilising to recruit staff who share the right values and attitudes. It will also discuss how to overcome challenges with retention and unpack how reform including the Royal Commission will impact upon staff morale and engagement.

What will you take away from this conference?
  • Feedback from customer experiences and how to align staff with customers
  • Methods to promote a culture which meets staff needs for improved retention
  • Tools to effectively manage quality staff during mergers and acquisitions
  • Strategies to find the right staff through values-based recruitment
  • Lessons learned on how to engage the workforce during a change

Who will attend? CEOs & Senior Executives from NDIS service providers with responsibilities for:
  • Human Resources
  • People & Culture
  • Workforce
  • Client Services
  • Recruitment & Talent Acquisition


Benefits of attending:

  • Enhance customer-centricity & align customer needs with staff capability

  • Maintaining an engaged workforce during a period of change

  • Promote retention through staff engagement & positive workforce culture

  • Learn effective recruitment practices to find the right people

  • Hear featured case studies on how to prepare staff for a Royal Commission


Key Speakers

Drew Beswick
Chief Executive Officer
OAK Possability


What People Are Saying

  • “The NDIS is expected to be one of the largest job creation opportunities in Australian history, with up to an additional 90,000 full time equivalent employees (FTE) needed over the next five years.”

    Growing the NDIS Market and Workforce Strategy 2019, Department of Human Services


  • Date: 24 Sep 2019  By: Criterion Content Team

    Disability service providers face a unique set of challenges in engaging and retaining a quality workforce. While the sector struggles to keep pace with a rapidly growing market and competes with the aged care sector for talent, providers need to be particularly conscious of both acquiring the right talent and engaging their existing workforce. Here …

  • Date: 22 Mar 2019  By: Ash Natesh

    According to the AFR, SDA is predicted to be a $5 billion industry backed by the National Disability Insurance Scheme. With the introduction of the SDA funding model, the desire to construct houses for individuals with a disability is plentiful, however, the challenges accompanied with that desire have proven to be as equally extensive. The …

  • Date: 21 Feb 2019  By: Ash Natesh

    On 8 February 2019 the Hon Paul Fletcher, Minister for Families and Social Services, announced ‘immediate reforms’ to Specialist Disability Accommodation (SDA) to improve choice and control for National Disability Insurance Scheme (NDIS) participants and boost market confidence. Original Source from Summer Foundation, download full report below: These changes are across the following SDA …

  • Date: 5 Nov 2018  By: Ash Natesh

    Disability groups are seeking clarity from the government around future funding for the NDIS schemes. National Disability Services CEO Chris Tanti said the sector needed more assurance about funding so it could plan for the growth needed for providers and participants under the scheme. “It’s not fair to people with disability, their families, carers and …

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