Preparing for the Royal Commission & transitioning to the NDIS Quality & Safeguarding Framework
Conference Date
19th - 21st August 2019
Location
Sydney Boulevard Hotel
Early Bird - Save $300
Book by 12/07/19
Add to calendar

Agenda

Print

Day 1 - Tuesday 20th August, 2019

8:00
Registration, coffee & networking
8:30
Opening remarks from the Chair
Unpacking quality compliance & understanding the audit process
8:40
KEYNOTE: Quality and Safeguarding in the NDIS
  • The role of the NDIS Quality and Safeguards Commission and its functions
  • Working with NDIS service providers and participants to improve quality and safety in the disability sector
  • Regulation and enforcement powers to ensure quality service delivery
Graeme Head
AO Commissioner
NDIS Quality & Safeguards Commission
9:20
EXECUTIVE PANEL: Unpacking the biggest challenges for NDIS service providers
  • Exploring some of the biggest challenges to quality service delivery
  • What the Royal Commission means for service providers
  • Breaking down which processes need to be strengthened
Kerry Stubbs
Chief Executive Officer
Northcott
Belinda Drew
Chief Executive Officer
Community Services Industry Alliance
10:00
SPEED NETWORKING

In this fun, interactive session, you will have the opportunity to meet fellow attendees and speakers in two minute bursts, to exchange business cards and set up conversations for the rest of the event

10:30
Morning tea & networking
11:00
Transforming processes to prepare for an NDIS audit
  • Understanding the challenges in quality compliance
  • Examining the ways in which service providers can prepare
  • Avoiding common mistakes in the auditing process
Daniel Carbone
Chief Audit Officer
Ability Options
11:40
Strengthening the audit & service improvement process
  • Strengthening customer safeguarding
  • Our experience of working with the Commission
  • Preparing your organisation for audit
  • Cara’s audit experience and learnings
Kerry Presser
Executive Manager Operations
Cara
12:20
Networking lunch
1:20
INTERACTIVE ROUNDTABLE: Examining the role of technology in improving quality
  • Understand where technology can be of most help
  • Which systems or technology can help service providers to increase compliance?
  • How service providers can prepare for auditi
Preparing for the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability
2:20
Lessons learned from the Royal Commission into Institutional Responses into Child Sexual Abuse
  • Tackling the impact of the Royal Commission on people and processes
  • Consolidating resources and understanding changes in response to the Commission
  • Examining the key takeaways from YMCA’s experience with the Royal Commission
Lisa Giacomelli
Chief Operating Officer
YMCA NSW
3:00
Afternoon tea & networking
3:30
Getting prepared for a Royal Commission: Insights from the Royal Commission into Aged Care
  • Preparing for a Royal Commission
  • Understanding which processes require strengthening
Kasy Chambers
Executive Director
Anglicare Australia
4:10
INTERACTIVE PANEL: Unpacking the potential impact of a Royal Commission into the NDIS
  • Examining where the Royal Commission is up to
  • What are the likely impacts of the Royal Commission on the sector?
  • What are providers doing to prepare
Kasy Chambers
Executive Director
Anglicare Australia
Matthew Harding
Partner
HWL Ebsworth Lawyers
4:50
Closing remarks from Chair & close of Day One
5:00
Mid Conference Workshop B commences

How to prepare for an NDIS Audit

Workshop B: How to prepare for an NDIS Audit
Tuesday 20th August 2019, 5:00pm – 8:00pm

The workshop

With the increased reporting and auditing required of NDIS service providers as part of the re-registration with the NDIS Quality and Safeguards Commission, it is imperative that service providers prepare themselves. However, moving from the previous state based system to the NDIS has left many service providers with little idea of what to expect from the process. This masterclass will outline what this process will entail and through actual experience with NDIS auditing, share practical tips on how other organisations can prepare themselves.

Why attend this workshop?

  • Hear the first-hand experience of an organisation that has undergone an NDIS audit
  • Understand what capabilities need to be strengthened for the auditing process
  • Prepare for a comprehensive self assessment and internal audit
  • Ensure that management and front line staff are not overwhelmed by the audit process

What you will take away by attending

  • A clear understanding of what an NDIS audit entails
  • Practical tips on how service providers can prepare themselves
  • An overview of some pitfalls and common stumbling points

Price: $399 + GST

* Refreshments & dinner provided

Kerry Presser
Executive Manager Operations
Cara
Register Now

Day 2 - Wednesday 21st August, 2019

8:00
Welcome, coffee & networking
8:30
Welcome remarks from the Chair
Developing a customer-centric organisational culture
8:40
KEYNOTE: Understanding the role of collaboration in meeting the customers’ needs
  • Collaborating to improve service outcomes
  • Developing a collaborative supply chain across various areas of service delivery
  • Networking to overcome challenges
Belinda Drew
Chief Executive Officer
Community Services Industry Alliance
9:20
Making the customer the focus of service delivery
  • Getting the basics of service delivery right
  • Navigating the terrain between quality and sustainability
  • Working with customers and staff on the potential conflict between choice, control and risk
Kerry Stubbs
Chief Executive Officer
Northcott
10:00
Defining quality from different perspectives
  • Understanding the ways in which quality can be measured
  • Exploring what research reveals about quality in supported living services
  • Breaking down the tangible measures of quality
Christine Bigby
Director
Living with Disability Research Center
10:40
Morning tea & networking
11:10
CONSUMER PANEL: Understanding how the consumer defines quality

• Facilitating change that would have the largest impact
• Identifying some of the biggest challenges consumers face

11:50
Recognising the opportunities presented by quality service delivery
  • Streamlining services to reduce inefficiencies
  • Quantifying the value created by conformity and consistency
  • Integrating individual elements to operational systems
  • Understanding where investments need to be directed
Kerin McMahon
Executive General Manager - Service Delivery
Endeavour Foundation
12:30
Networking lunch
Delivering high quality services through staff engagement & continuous quality improvement
1:30
Leading change & the Quality Improvement Process
  • Examining the role of leadership in quality service delivery
  • Enabling staff to overcome challenges of change
  • Using quality improvement to improve productivity
  • Recognising the value of front line personnel as an operational asset
Kate Rush
Head of Disability and Mental Health
Anglicare SA
2:10
Restructuring service delivery to achieve quality outcomes
  • Developing staff from pre-beginners through to competence
  • Maintaining competency in the workforce
  • Training front line leaders to be practice leaders
Neil Sing
Resource Manager
Golden City Support Services
2:50
Afternoon tea & networking
3:20
Embedding the right skills in front line staff
  • Transforming workforce capability through training
  • Understanding what makes a good support worker
  • Identifying the most important skills and capabilities
Carol Hammond
Quality & Communications Manager
Disability Living
4:00
Transforming the mindset of the workforce
  • Implementing behaviour support for team members and customers
  • Hiring service providers who are a cultural fit
  • Emphasising the role of culture in training
  • Encouraging a culture of speaking up about abuse
Margaret Vermeij
Service Manager
Homelife Association
4:40
Closing remarks from the Chair & close of Conference
5:00
Post Conference Workshop C commences

How to prepare for the Royal Commission

Workshop C: How to prepare for the Royal Commission
Wednesday 21st August 2019, 5:00pm – 8:00pm

The workshop
Royal Commissions have historically had a significant impact on operations in the industries which they investigate. With the official announcement of the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability, there is potential for increased amounts of auditing and reporting to divert significant organisational resources away from other essential activities. This workshop will focus on practical strategies that will help providers to minimise this adverse impact through real life experiences and examples from YMCA NSW and it’s experience with the Royal Commission into Institutional Responses to Child Sexual Abuse.

Why attend this workshop?

  • Learning from YMCA’s experience with the Royal Commission into Institutional Responses into Child Sexual Abuse
  • Minimise the impact of increased reporting on operations
  • Explore opportunities to link increased compliance with better service
  • Examine ways to adjust and embrace Royal Commission recommendations

What you will take away by attending

  • An understanding of what to expect in a Royal Commission
  • Ways to prepare for the Royal Commission
  • Practical tips on how to compile extensive amounts of information required

Price: $399 + GST

* Refreshments & dinner provided

Lisa Giacomelli
Chief Operating Officer
YMCA NSW
Matthew Harding
Partner
HWL Ebsworth Lawyers
Jason Symons
Partner
HWL Ebsworth Lawyers
Register Now
Workshop A: How to develop a Quality and Safeguards Framework
Monday 19th August 2019, 5:00pm – 8:00pm

The workshop

With the customer being placed back in the centre of service delivery, it is now a top priority to ensure that services are of the highest quality possible. A Quality Framework can provide the structure and tools required to deliver high quality services. This masterclass will provide practical tools on how to develop a quality framework that best meets the provider’s needs and achieves better outcomes, and pass on practical advice gained through several years of experience developing quality frameworks.

Why attend this workshop?

  • Understand how a quality framework can help your organisation in the short and long term
  • Explore the potential to address cultural change management with quality frameworks
  • Streamline processes and systems for increased effectiveness
  • Increase quality of output through improved framework implementation

What you will take away by attending

  • An overview on how frameworks can place the customer back in the focus of service delivery
  • An understanding of the key elements of a good Quality Framework
  • Practical strategies to implement frameworks to achieve desired outcomes

Price: $399 + GST

* Refreshments & dinner provided

Margaret Vermeij
Service Manager
Homelife Association
Register Now
Workshop B: How to prepare for an NDIS Audit
Tuesday 20th August 2019, 5:00pm – 8:00pm

The workshop

With the increased reporting and auditing required of NDIS service providers as part of the re-registration with the NDIS Quality and Safeguards Commission, it is imperative that service providers prepare themselves. However, moving from the previous state based system to the NDIS has left many service providers with little idea of what to expect from the process. This masterclass will outline what this process will entail and through actual experience with NDIS auditing, share practical tips on how other organisations can prepare themselves.

Why attend this workshop?

  • Hear the first-hand experience of an organisation that has undergone an NDIS audit
  • Understand what capabilities need to be strengthened for the auditing process
  • Prepare for a comprehensive self assessment and internal audit
  • Ensure that management and front line staff are not overwhelmed by the audit process

What you will take away by attending

  • A clear understanding of what an NDIS audit entails
  • Practical tips on how service providers can prepare themselves
  • An overview of some pitfalls and common stumbling points

Price: $399 + GST

* Refreshments & dinner provided

Kerry Presser
Executive Manager Operations
Cara
Register Now
Workshop C: How to prepare for the Royal Commission
Wednesday 21st August 2019, 5:00pm – 8:00pm

The workshop
Royal Commissions have historically had a significant impact on operations in the industries which they investigate. With the official announcement of the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability, there is potential for increased amounts of auditing and reporting to divert significant organisational resources away from other essential activities. This workshop will focus on practical strategies that will help providers to minimise this adverse impact through real life experiences and examples from YMCA NSW and it’s experience with the Royal Commission into Institutional Responses to Child Sexual Abuse.

Why attend this workshop?

  • Learning from YMCA’s experience with the Royal Commission into Institutional Responses into Child Sexual Abuse
  • Minimise the impact of increased reporting on operations
  • Explore opportunities to link increased compliance with better service
  • Examine ways to adjust and embrace Royal Commission recommendations

What you will take away by attending

  • An understanding of what to expect in a Royal Commission
  • Ways to prepare for the Royal Commission
  • Practical tips on how to compile extensive amounts of information required

Price: $399 + GST

* Refreshments & dinner provided

Lisa Giacomelli
Chief Operating Officer
YMCA NSW
Matthew Harding
Partner
HWL Ebsworth Lawyers
Jason Symons
Partner
HWL Ebsworth Lawyers
Register Now
Back to Top

Key Speakers

Graeme Head
AO Commissioner
NDIS Quality & Safeguards Commission
Belinda Drew
Chief Executive Officer
Community Services Industry Alliance
Kerry Stubbs
Chief Executive Officer
Northcott
Kerin McMahon
Executive General Manager - Service Delivery
Endeavour Foundation