Preparing for the Royal Commission & transitioning to the NDIS Quality & Safeguarding Framework
Conference Date
19th - 21st August 2019
Location
Sydney Boulevard Hotel
Early Bird - Save $300
Book by 12/07/19

Overview

Are you prepared to tackle some of the biggest challenges to quality service delivery?
With the announcement of the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability, service providers are under more pressure than ever to deliver high quality services. In addition, all service providers are in the process of transitioning to become compliant with the expectations of the new NDIS Quality and Safeguards Commission. Furthermore, with over 300 NDIS service providers having had their registration revoked in 2018, and 1500 serious incidents reported to the NDIS Quality and Safeguards Commission - it is essential for NDIS providers to review their processes to ensure services are of the highest quality.

The Quality and Safety in the NDIS Conference will give delegates the opportunity to learn from organisations who have been through other Royal Commissions, understand what changes are necessary for the NDIS audit process and how to create a customer-centric culture by engaging with staff and driving continuous quality improvement.

What will you take away from this conference?
  • Insights from Graeme Head AO, Commissioner, NDIS Quality and Safeguards Commission
  • Advice about the NDIS audit process from leading NDIS service providers
  • Lessons learned from previous Royal Commissions from Anglicare and YMCA NSW
  • Strategies to engage the workforce and drive a customer-centric culture
  • Case studies on how to improve service delivery and measure quality
Who will attend?
CEOs & Senior Executives from NDIS service providers with responsibilities for:
  • Customer/Consumer
  • Risk
  • Operations
  • Quality
  • Assurance
  • Service
  • Compliance

Attend to learn:

  • Unpack quality compliance & understand the audit process
  • Prepare for a Royal Commission into Violence, Abuse, Neglect & Exploitation of People with Disability
  • Develop a customer-centric organisational culture
  • Deliver high quality services through staff engagement & continuous quality improvement
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Key Speakers

Graeme Head
AO Commissioner
NDIS Quality & Safeguards Commission
Belinda Drew
Chief Executive Officer
Community Services Industry Alliance
Kerry Stubbs
Chief Executive Officer
Northcott
Kerin McMahon
Executive General Manager - Service Delivery
Endeavour Foundation

What People Are Saying

  • “Violence, abuse, neglect and exploitation of people with disability is unacceptable and abhorrent and it’s critically important to make this a truly national inquiry.”

    The Hon. Scott Morrison MP
    Prime Minister of Australia, 5th April 2019

Blog

  • Date: 22 Mar 2019  By: Ash Natesh

    According to the AFR, SDA is predicted to be a $5 billion industry backed by the National Disability Insurance Scheme. With the introduction of the SDA funding model, the desire to construct houses for individuals with a disability is plentiful, however, the challenges accompanied with that desire have proven to be as equally extensive. The …

  • Date: 21 Feb 2019  By: Ash Natesh

    On 8 February 2019 the Hon Paul Fletcher, Minister for Families and Social Services, announced ‘immediate reforms’ to Specialist Disability Accommodation (SDA) to improve choice and control for National Disability Insurance Scheme (NDIS) participants and boost market confidence. Original Source from Summer Foundation, download full report below: http://www.summerfoundation.org.au/resources/summary-of-changes-to-specialist-disability-accommodation-framework/ These changes are across the following SDA …

  • Date: 5 Nov 2018  By: Ash Natesh

    Disability groups are seeking clarity from the government around future funding for the NDIS schemes. National Disability Services CEO Chris Tanti said the sector needed more assurance about funding so it could plan for the growth needed for providers and participants under the scheme. “It’s not fair to people with disability, their families, carers and …

  • Date: 28 Oct 2018  By: Ash Natesh

    Since the introduction of NDIS since 2016, disability service providers struggle with cash flow & transitional business models from block-funding for standardised services to participant led-care. To survive in the NDIS space there needs to be a restructuring in strategy around the role of a CFO in the business. Current conditions in the NDIS pricing …

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