Improving service integration & patient outcomes
Conference Date
12th & 13th February 2019
Location
Sydney Boulevard Hotel
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Agenda

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Day 1 - Tuesday 12th February, 2019

8:30
Registration, coffee & networking
9:00
Opening remarks from the Chair
Luke Lindsay
Clinical Manager, Acute Care Team - Mental Health Emergency
Gold Coast University Hospital & Robina Hospital
9:10
Implementation of an emergency psychiatry-addiction hub model of care
  • A brief overview of existing evidence-based models of care for psychiatric services in the emergency department setting in Australia
  • Managing acute mental health conditions and substance use disorders in the ED
  • Lessons learnt from the implementation of a psychiatry-addiction crisis hub in the emergency department
  • An overview of work being done to scale up this initiative in selected hospitals across Victoria
Associate Professor Simon Stafrace
Program Director, Alfred Mental & Addiction Health
Alfred Health
Improve models of care to achieve better patient outcomes
9:50
INTERNATIONAL SPOTLIGHT: Bellevue Hospital’s CPEP, an example of New York State’s Model for Providing Emergency Psychiatric Treatment in Urban Areas
  • Unpacking the Comprehensive Psychiatric Emergency Program (CPEP)
  • Delivering high level of psychiatric care using the least restrictive means
  • Maximising services available to mental health patients with Mobile Crisis Outreach, 72 hour Extended Observation Unit, Interim Crisis Outpatient Clinic, and Crisis Residence Services
Dr Abigail Dahan
Emergency Psychiatrist, CPEP
Bellevue Hospital, USA
10:40
SPEED NETWORKING

In this fun, interactive session, you will have the opportunity to meet fellow attendees and speakers in two minute bursts, to exchange business cards and set up conversations for the rest of the event.

11:00
Morning tea & networking
Ensuring timely access to emergency care
11:30
It’s not all about assessment – using psychotherapeutic approaches in the ED
  • Facilitating patient-focused care and reducing unnecessary duplication of assessments
  • Providing therapeutic assistance not just an assessment
  • Improving interdisciplinary collaboration between ED and mental health to streamline processes
Tim Wand
Mental Health Liaison, Emergency Department
Royal Prince Alfred Hospital
12:10
Unpacking the role of a mental health nurse navigator – why it’s important for improving access & patient outcomes
  • Establishing our model of care and why we chose to focus on mental health
  • Using data to identify and reduce the number of frequent presenters to the ED
  • Linking mental health patients with appropriate support services
Kim Lappin
Nurse Navigator, Mental Health
Gold Coast University Hospital
Annette Stewart
Nurse Navigator, Mental Health
Gold Coast University Hospital
12:50
Networking lunch
1:50
ROUNDTABLE DISCUSSIONS
  • Impact of Digital Technology on Healthcare – Hosted by David Taylor, Litmus
  • How can hospitals better link with primary and community health services? – Hosted by Annette Stewart, Gold Coast University Hospital
  • What are the considerations and challenges in balancing risk for mental health patients and for staff – Hosted by Dr Abigail Dahan, Bellevue Hospital
2:50
Afternoon tea & networking
3:20
Panel discussion: Improving timely access to care for mental health patients in the emergency room
  • What are the most significant challenges emergency departments face in getting mental health patients timely care? How can EDs work to overcome these?
  • How are hospitals using specialist hubs in managing crisis mental health presentations?
  • How effective are short stay units in relieving pressure off emergency departments and streamlining mental health patients through ED?
Associate Professor Simon Stafrace
Program Director, Alfred Mental & Addiction Health
Alfred Health
Dr Abigail Dahan
Emergency Psychiatrist, CPEP
Bellevue Hospital, USA
4:00
Towards a national & consistent approach for mental health triage in ED
  • Examining variation in the use of mental health triage scales, descriptions and interpretation of acuity across emergency departments
  • How does this impact equity for mental health consumers?
  • Reducing silos: Improving the relationship between mental health triage nurses and the emergency department
Dr Marc Broadbent
Senior Lecturer, Nursing
University of the Sunshine Coast
4:40
Closing remarks from the Chair and close of Day One
Workshop B: How to reduce avoidable Emergency Department mental health presentations
Tuesday 12th February 2019, 5.00pm - 8.00pm

The workshop
Gold Coast Health have recently implemented two successful emergency department patient flow and reduction programs aimed at reducing avoidable ED mental health presentations. Delivered in partnership with the local police and ambulance service, Gold Coast Health have seen a 50% reduction in the number of mental health patients transported to hospital whom have been referred to these programs, and have saved over 550 emergency department hours.

This interactive workshop will guide you through the Mental Health/ED Hub and the Co-Responder Team model and how you can implement this model in your hospital. Gain practical strategies to operationalise this mode to reduce unnecessary admissions and streamline patient care.

Attend and learn how to

  • Bring together key stakeholders and build robust relationships to reduce mental health ED presentations
  • Overcome barriers and adapt this model to your hospital using existing resources
  • Reduce average length of stay for mental health patients when transported to ED through pre-planning and pre-intervention
  • Streamline ED assessment for patients transported to hospital

*Refreshments & dinner provided

Price: $499 + GST

Dr Carla Patist
Consultant Psychiatrist & Clinical Lead, Acute Care Team
Gold Coast University Hospital
Luke Lindsay
Clinical Manager, Acute Care Team - Mental Health Emergency
Gold Coast University Hospital & Robina Hospital
Register Now

Day 2 - Wednesday 13th February, 2019

8:30
Welcome, coffee & networking
9:00
Opening remarks from the Chair
Beaver Hudson
Director of Nursing, Mental Health Executive
Nepean Blue Mountains Local Health District
9:10
PANEL DISCUSSION: Redesigning emergency departments to support patients in acute care settings
  • What design considerations do hospitals need to make? And what changes are needed to better support the wellbeing of patients with acute mental and behavioural conditions?
  • What simple strategies do you think are most effective in supporting mental health patients in the ED? 
  • What operational and environmental changes can you make to reduce patient agitation?
Fran Timmins
Director of Nursing Mental Health Executive Services
St Vincent’s Hospital Melbourne
Beaver Hudson
Director of Nursing, Mental Health Executive
Nepean Blue Mountains Local Health District
9:40
The interaction of PHN primary care & hospital based services
  • Integrating commissioning activities to assist demand & continuity of care
  • Enhancing consumer engagement in network supports
  • Examples of stepped care commissioned services
William Campos
Head of Mental Health Services/ Senior Clinical Psychologist
Wentwest, Western Sydney Primary Health Network
10:20
Morning tea & networking
10:50
How Digital Care Coordination is transforming mental health service quality across the care continuum
  • Enable real-time access to clinical documentation to enhance clinical decision making and enable proactive service responses.
  • Streamline workflows and real-time notifications for clear communication, allocation of tasks and support across teams
  • Transform and simplify patient engagement in the community to minimise ED admissions
Nalaka Withanage
Chief Technology Officer
Data Capture Experts
11:20
INTERACTIVE SPOTLIGHT DISCUSSION

Gain a better understanding of the hospitals and organisations in the room and the unique challenges they face.

12:00
Networking lunch
Explore hospital avoidance strategies & programs
1:00
Mental Health Triage & Assessment Centre – an integrated Emergency Department avoidance service
  • Outcomes and challenges with a 24/7 mental health centre
  • Meeting demand and managing police and ambulance expectations
  • Improving consumer and carer experience through timely triage, assessment and access to care with peer worker supports
Rachael Mujuru
Nursing Unit Manager, Triage and Assessment Centre (TAC)
Nepean Blue Mountains Local Health District
Beaver Hudson
Director of Nursing, Mental Health Executive
Nepean Blue Mountains Local Health District
1:40
CASE STUDY: The Safe Haven Cafe & lived experience peer workforce
  • Providing a safe and alternative space to emergency departments for non-acute presentations after hours
  • The role of peer workers in the emergency department
Fran Timmins
Director of Nursing Mental Health Executive Services
St Vincent’s Hospital Melbourne
2:20
Afternoon tea & networking
2:40
CASE STUDY: PAEAMHATH (Police Ambulance Early Access to Mental Health Assessment via Telehealth)
  • Reducing presentations through a co-designed model
  • Providing ‘in the field’ support and decision making
  • What outcomes did the project achieve?
Liz Newtown
Service Reform Lead - Co-Design
Hunter New England Local Health District
Jay Jones
Project Coordinator, Mental Health Services
Hunter New England Local Health District
3:20
POLICE & AMBULANCE SPOTLIGHT DISCUSSION: Improving interagency collaboration between emergency services & hospitals
  • Experiences and challenges when responding to mental health consumers in the community
  • Navigating decision making, risk, the use of mental health schedules
  • Looking at intermediary care alternatives to hospital
  • Managing patients in emergency departments
Inspector Tony Townsend
NSW Police Force
Luke Wiseman
Inspector, Duty Operations Manager
NSW Ambulance
4:00
Closing remarks from the Chair & Close of Conference
Workshop A: Improving the care of mental health emergencies through a collaborative model
Monday 11th February 2019, 2.00pm - 5.00pm

The workshop
An increase in mental health presentations places further demands on busy emergency departments to meet the needs of patients in times of crisis.

Interdisciplinary models of care between emergency and mental health that can draw on right expertise, as close to the point of triage, have proven to be effective in managing this.

Through this workshop, you will learn how to operationalise this model in your ED, improve access to timely and appropriate care for mental health patients and deliver patient-centred outcomes.

Attend and learn how to

  • Improve the interface and coordination between emergency and mental health teams
  • Establish appropriate clinical pathways for patients from the point of triage
  • Deliver patient-centred care through therapeutic assessment
  • Improve clinical decision making based on assessment

*Refreshments provided

Price: $499 + GST

Tim Wand
Mental Health Liaison, Emergency Department
Royal Prince Alfred Hospital
Register Now
Workshop B: How to reduce avoidable Emergency Department mental health presentations
Tuesday 12th February 2019, 5.00pm - 8.00pm

The workshop
Gold Coast Health have recently implemented two successful emergency department patient flow and reduction programs aimed at reducing avoidable ED mental health presentations. Delivered in partnership with the local police and ambulance service, Gold Coast Health have seen a 50% reduction in the number of mental health patients transported to hospital whom have been referred to these programs, and have saved over 550 emergency department hours.

This interactive workshop will guide you through the Mental Health/ED Hub and the Co-Responder Team model and how you can implement this model in your hospital. Gain practical strategies to operationalise this mode to reduce unnecessary admissions and streamline patient care.

Attend and learn how to

  • Bring together key stakeholders and build robust relationships to reduce mental health ED presentations
  • Overcome barriers and adapt this model to your hospital using existing resources
  • Reduce average length of stay for mental health patients when transported to ED through pre-planning and pre-intervention
  • Streamline ED assessment for patients transported to hospital

*Refreshments & dinner provided

Price: $499 + GST

Dr Carla Patist
Consultant Psychiatrist & Clinical Lead, Acute Care Team
Gold Coast University Hospital
Luke Lindsay
Clinical Manager, Acute Care Team - Mental Health Emergency
Gold Coast University Hospital & Robina Hospital
Register Now
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Key Speakers

Dr Abigail Dahan
Emergency Psychiatrist, CPEP
Bellevue Hospital, USA
Tim Wand
Mental Health Liaison, Emergency Department
Royal Prince Alfred Hospital
Beaver Hudson
Director of Nursing, Mental Health Executive
Nepean Blue Mountains Local Health District
William Campos
Head of Mental Health Services/ Senior Clinical Psychologist
Wentwest, Western Sydney Primary Health Network