Redesigning services & processes to create a smart council
Conference Date
22nd & 23rd August 2018
Location
Aerial UTS Function Centre, Sydney
Early Bird - Save $200
Book by 03/08/18
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Agenda

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Day 1 - Wednesday 22nd August, 2018

8:00
Registration, coffee & networking

At registration attendees will list their top IT project challenge to connect you with similar attendees and to assign you to the most suitable Day 2 Project Roundtable Discussion

8:30
Welcome remarks from the Chair
Creating a customer focused council
8:40
Designing a connected customer experience in local government
  • Case study: Creating and iterating Melbourne’s Digital Services Platform
  • Moving from a property centric to a customer centric approach to deliver a connected customer experience
  • Identifying the right local government platforms for a connected customer experience in the 21st century
Daniela Mazzone
Information Technology Capability & Partnerships
City of Melbourne
Colin Fairweather
Chief Information Officer
City of Melbourne
9:20
Utilise IT to deliver customer-centric outcomes
  • Align IT and business strategy
  • Improve process efficiencies through digital
  • Engage customers and the community to improve service redesign
Jason Borowicz
Customer Centric Improvement Lead
Auckland Council
10:00
SPEED NETWORKING

Meet valuable contacts, set up future conversations, exchange business cards with fellow attendees in an interactive format

10:30
Morning tea & networking
Technologies to better integrate different council functions & services
11:00
PANEL DISCUSSION

How to transition to the cloud & amalgamate systems & services

  • Real case studies examples from our panelists
  • Getting executive buy in & transformation strategies
  • What systems suit what purposes
  • Excellent vendors who are creeping under the radar
Shawn Raines
Manager Information Communication Technology Transition
Queanbeyan-Palerang Regional Council
Chris Horsell
Manager Knowledge & Technology Services
Barossa Council
Jason Borowicz
Customer Centric Improvement Lead
Auckland Council
Colin Fairweather
Chief Information Officer
City of Melbourne
11:40
Implementing IT systems to drive service improvement & cost savings
  • What security processes are necessary to protect data integrity
  • Driving and managing cultural and philosophical attitudes towards IT at council
  • Amalgamating council IT systems
Shawn Raines
Manager Information Communication Technology Transition
Queanbeyan-Palerang Regional Council
12:20
Networking lunch
1:20
ROUNDTABLE DISCUSSION

In this discussion the room will break into smaller groups to discuss topics such as

  • Data Management
  • Cloud Services
  • Cyber Security
  • Digital engagement
  • Mobility solutions
  • Workplace strategy
2:20
Afternoon tea & networking
3:00
Developing the IT infrastructure for strategic plan reporting
  • Designing the IT roadmap and selling the benefits to council executives
  • Managing the integration processes to achieve best IT process outcomes
  • Developing the infrastructure to enable online development lodgement
Chris Horsell
Manager Knowledge & Technology Services
Barossa Council
Improving Wi-Fi capabilities to create a super fast & connected council
3:40
Enabling collaboration between IT & business to create a cross functional council
  • Engaging the local community and the entrepreneurial community in service improvement
  • Increasing transparency to improve engagement and collaboration
  • IT infrastructure to improve transport, traffic flow and council services
Dr Scott Bourke
Chief Innovation Officer
Sunshine Coast Regional Council
4:20
Closing remarks from the Chair & close of Day One
4:30
NETWORKING DRINKS

Day 2 - Thursday 23rd August, 2018

8:00
Registration, coffee & networking
8:30
Welcome remarks from the Chair
Integrating IT into council business strategy
8:40
How to undertake a digital first strategy?
  • Identifying the priority services to digitalise
  • How to sell to council superiors
  • Determining the bang for buck investment based on council need
Mark Rugless
Head of Information Technology
City of Parramatta
9:20
PANEL DISCUSSION: Strategies to transform & innovate local councils by linking IT & business strategy
  • Real case study examples from our panelists
  • How to break down traditional council silos
  • IT systems to drive service improvement and customer engagement
  • Digital disruption to evolve service delivery
Carmel Foster
Group Manager Corporate Services
Port Stephens Council
Jane Howard
Information & Communication Technology Operations Manager
Penrith City Council
Mustafa Ghulam
Business Improvement & Customer Experience Manager
Willoughby City Council
Mark Rugless
Head of Information Technology
City of Parramatta
10:20
Morning tea & networking
10:50
PROJECT ROUNDTABLE DISCUSSION

Based on the major IT project challenge that attendees identified at registration, delegates will sit in smaller groups with others who face the same problem in order to work through the issues together as a group

11:50
Aligning IT & business strategy to improve council services
  • Managing the amalgamation of processes, people and strategies
  • Strategies to improve services and set a pro-innovation tone
  • Utilising technologies to break down traditional council silos
Carmel Foster
Group Manager Corporate Services
Port Stephens Council
12:30
Networking lunch
Implementation strategies to create a mobile council
1:30
A strategic roadmap for IT leadership & transformation
  • Enhancing the customer experience
  • Laying the foundations for a smart city
  • Empowering colleagues with a digital workplace
Shane Devereaux
Information Technology Coordinator
City of Charles Sturt
Karin Mahoney
Manager Information Services
City of Charles Sturt
2:10
Sharing services to improve council processes & reduce costs
  • Case study: GIS Shared Services Project
  • Driving the project despite resistance to change and past the pilot stage
  • Achieving operational efficiency
  • Developing a cross functional approach to drive collaboration and success
Dominic Di Martino
Asset & Property Services Manager
Brimbank City Council
2:40
Afternoon tea & networking
How to secure data
3:10
How to embed & situate data to improve council customer engagement & long term strategy
  • Case study: Bunjil Place, Casey’s new cultural precinct
  • Implementing new data centres to support new business & IT strategy
  • Security systems that support cloud based activity workplaces
Len Gemelli
Manager of Information Technology
City of Casey
How to best utilise data
3:50
Embedding a digital records management system with Machine Learning capability at counci
  • Integrating robust digital information management into all government business processes
  • Human impact learnings from significant technology driven change
  • Converting a Corporate Information team from Records Managers to Information value-add Experts
David Jackson
Information Services Manager
Cardinia Shire Council
4:30
Closing remarks from the Chair & close of conference
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Key Speakers

Colin Fairweather
Chief Information Officer
City of Melbourne
Dr Scott Bourke
Chief Innovation Officer
Sunshine Coast Regional Council
Jason Borowicz
Customer Centric Improvement Lead
Auckland Council
Mark Rugless
Head of Information Technology
City of Parramatta