Redesigning services & processes to create a smart council
Conference Date
22nd & 23rd August 2018
Location
Aerial UTS Function Centre, Sydney
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Agenda

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Day 1 - Wednesday 22nd August, 2018

8:00
Registration, coffee & networking

At registration attendees will list their top IT project challenge to connect you with similar attendees and to assign you to the most suitable Day 2 Project Roundtable Discussion

8:30
Welcome remarks from the Chair
Carmel Foster
Group Manager Corporate Services
Port Stephens Council
Creating a customer focused council
8:40
Designing a connected customer experience in local government
  • Case study: Creating and iterating Melbourne’s Digital Services Platform
  • Moving from a property centric to a customer centric approach to deliver a connected customer experience
  • Identifying the right local government platforms for a connected customer experience in the 21st century
Daniela Mazzone
Information Technology Capability & Partnerships
City of Melbourne
Colin Fairweather
Chief Information Officer
City of Melbourne
9:20
How to transition local government to the cloud for improved customer services
  • How to identify what is the right approach for your Council
  • How to build a business case for executive buy in
  • How to link cloud strategy to overall business & customer strategy
Peter Strods
Manager, Business Systems & Technology
City of Stonnington
10:00
SPEED NETWORKING

Meet valuable contacts, set up future conversations, exchange business cards with fellow attendees in an interactive format

10:30
Morning tea & networking
Technologies to better integrate different council functions & services
11:00
PANEL DISCUSSION

How to transition to the cloud & amalgamate systems & services

  • Real case studies examples from our panelists
  • Getting executive buy in & transformation strategies
  • What systems suit what purposes
  • Excellent vendors who are creeping under the radar
Peter Strods
Manager, Business Systems & Technology
City of Stonnington
Shawn Raines
Strategic Digital Specialist
Queanbeyan-Palerang Regional Council
Colin Fairweather
Chief Information Officer
City of Melbourne
11:40
Implementing IT systems to drive service improvement & cost savings
  • What security processes are necessary to protect data integrity
  • Driving and managing cultural and philosophical attitudes towards IT at council
  • Amalgamating council IT systems
Shawn Raines
Strategic Digital Specialist
Queanbeyan-Palerang Regional Council
12:20
Networking lunch
1:20
ROUNDTABLE DISCUSSION

In this discussion the room will break into smaller groups to discuss topics such as

  • Data Management
  • Cloud Services
  • Cyber Security
  • Digital engagement
  • Mobility solutions
  • Workplace strategy
2:20
Afternoon tea & networking
3:00
How to align ICT & Business Strategy
  • Changing council mindsets to ICT
  • Amalgamating ICT into the Integrated Planning and Reporting Framework
Uday Kulkarni
PHD Candidate
University of Technology Sydney
Dr Bligh Grant
Associate Professor, Politics, Policy & Applied Ethics
University of Technology Sydney
Improving Wi-Fi capabilities to create a super fast & connected council
3:40
Enabling collaboration between IT & business to create a cross functional council
  • Engaging the local community and the entrepreneurial community in service improvement
  • Increasing transparency to improve engagement and collaboration
  • IT infrastructure to improve transport, traffic flow and council services
Dr Scott Bourke
Chief Innovation Officer
Sunshine Coast Regional Council
4:20
Closing remarks from the Chair & close of Day One
4:30
NETWORKING DRINKS

Day 2 - Thursday 23rd August, 2018

8:00
Registration, coffee & networking
8:30
Welcome remarks from the Chair
Mark Rugless
Head of Information Technology
City of Parramatta
Integrating IT into council business strategy
8:40
How to undertake a digital first strategy?
  • Identifying the priority services to digitalise
  • How to sell to council superiors
  • Determining the bang for buck investment based on council need
Mark Rugless
Head of Information Technology
City of Parramatta
9:20
How to embed & situate data to improve council customer engagement & long term strategy
  • Case study: Bunjil Place, Casey’s new cultural precinct
  • Implementing new data centres to support new business & IT strategy
  • Security systems that support cloud based activity workplaces
Ashley Pratt
Team Leader Strategy and Program Information Technology
City of Casey
10:00
PANEL DISCUSSION: Strategies to transform & innovate local councils by linking IT & business strategy
  • Real case study examples from our panelists
  • How to break down traditional council silos
  • IT systems to drive service improvement and customer engagement
  • Digital disruption to evolve service delivery
Carmel Foster
Group Manager Corporate Services
Port Stephens Council
Mustafa Ghulam
Business Improvement & Customer Experience Manager
Willoughby City Council
Mark Rugless
Head of Information Technology
City of Parramatta
10:40
Morning tea & networking
11:10
PROJECT ROUNDTABLE DISCUSSION

Based on the major IT project challenge that attendees identified at registration, delegates will sit in smaller groups with others who face the same problem in order to work through the issues together as a group

12:10
Aligning IT & business strategy to improve council services
  • Managing the amalgamation of processes, people and strategies
  • Strategies to improve services and set a pro-innovation tone
  • Utilising technologies to break down traditional council silos
Carmel Foster
Group Manager Corporate Services
Port Stephens Council
12:50
Networking lunch
Implementation strategies to create a mobile council
1:50
A strategic roadmap for IT leadership & transformation
  • Enhancing the customer experience
  • Laying the foundations for a smart city
  • Empowering colleagues with a digital workplace
Shane Devereaux
Information Technology Coordinator
City of Charles Sturt
Karin Mahoney
Manager Information Services
City of Charles Sturt
How to best utilise data
2:30
Embedding a digital records management system with Machine Learning capability at council
  • Integrating robust digital information management into all government business processes
  • Human impact learnings from significant technology driven change
  • Converting a Corporate Information team from Records Managers to Information value-add Experts
David Jackson
Information Services Manager
Cardinia Shire Council
3:10
Closing remarks from the Chair & close Conference with afternoon tea & networking
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Key Speakers

Colin Fairweather
Chief Information Officer
City of Melbourne
Dr Scott Bourke
Chief Innovation Officer
Sunshine Coast Regional Council
Mark Rugless
Head of Information Technology
City of Parramatta