3rd Annual
Service excellence through personnel, process & technology advancement
Conference Date
19th & 20th October 2016
Bayview Eden Melbourne
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In this increasingly competitive Tertiary Education sector, institutions need to rise up and adapt to secure their long term competitive advantage. With teaching, learning, research and student experience offering the core opportunities for leadership and innovation, attention has turned to the role ITS will play in supporting future strategies.

The 3rd Annual ITS in Tertiary Education conference will bring together thought leaders and practitioners to share knowledge and actions, to manage and succeed in this pressured environment.

This conference is produced in partnership with Systems Thinking


Enhance your conference experience with:

  • 18+ fantastic speakers from across Australia and New Zealand
  • Two content streams covering the most significant ITS topics
  • Speed networking session to meet new people, make connections and build your network
  • Voice of customer session to help understand the core expectations from researchers, teachers and students
  • Interactive roundtable and panel discussions to get all your key questions and issues answered

Who will attend?

DVC’s, C- Level, Directors, Managers & Advisors from Tertiary Education institutions with responsibility for:

  • IT Service Management
  • Client Services
  • IT Infrastructure
  • Applications
  • Research Support
  • Teaching & Learning Support
  • Audio Visual
  • IT Faculties

Attend to learn:

  • Strategies to improve service quality

  • Soft skills to enhance relationships across IT

  • Service models & benefits

  • IT strategies to support the business

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Key Speakers

Trevor Woods
Chief Information Officer
Monash University
Liz Gosling
Chief Information Officer
Auckland University of Technology
Chris Bridge
Director Information Technology Services
Queensland University of Technology
Toby Durden
Distributed eCapabilities Manager
Deakin University


What People Are Saying

  • “ITS conference was well run with an interesting breadth of topics that resonated well with our institution. As always, the networking opportunity with colleagues from other institutions is invaluable”

    ​Brian Roberson
    Director, Infrastructure and Client Services, Charles Sturt University
  • “The ITS in Tertiary Education is a conference that all key IT staff need to attend. The topics are relevant and the information provided can be taken away and used immediately”

    Jessica Lees
    Manager, Client Support, CQ University
  • “This is an excellent conference where contemporary topics of relevance to ITS Management were discussed. The topics discussed were very relevant to current issues facing ITS in many universities.”

    Thiru Rajagopal
    Manager, Development and Integration, Victoria University