In this increasingly competitive Tertiary Education sector, institutions need to rise up and adapt to secure their long term competitive advantage. With teaching, learning, research and student experience offering the core opportunities for leadership and innovation, attention has turned to the role ITS will play in supporting future strategies.
The 3rd Annual ITS in Tertiary Education conference will bring together thought leaders and practitioners to share knowledge and actions, to manage and succeed in this pressured environment.
This conference is produced in partnership with Systems Thinking
Enhance your conference experience with:
- 18+ fantastic speakers from across Australia and New Zealand
- Two content streams covering the most significant ITS topics
- Speed networking session to meet new people, make connections and build your network
- Voice of customer session to help understand the core expectations from researchers, teachers and students
- Interactive roundtable and panel discussions to get all your key questions and issues answered
Who will attend?
DVC’s, C- Level, Directors, Managers & Advisors from Tertiary Education institutions with responsibility for:
- IT Service Management
- Client Services
- IT Infrastructure
- Research Support
- Teaching & Learning Support
- Audio Visual
- IT Faculties
Attend to learn:
Strategies to improve service quality
Soft skills to enhance relationships across IT
Service models & benefits
IT strategies to support the business
Trevor joined Monash University as the Chief Information Officer in 2015. He believes that the biggest digital disruption coming to Higher Education is in administration. And though universities challenge accepted ways, at Monash, we also challenge OUR accepted ways. That this is one of our strategic advantages. He is leading the multi-year effort to modernize the student experience by transforming the administrative processes and structures. He is a firm believer that it is a journey the entire organization needs to go on together; going slow in the beginning to get the core thinking and capabilities right before scaling up. Several new ways of thinking and working have emerged over the past six months. These include popup innovations, an innovation studio, resident entrepreneurs, connections with the startup communities, hackathons, and agile methodology to name a few. Small projects have benefited from this approach, as has the largest systems implementation at Monash in over a decade, MyResearch. Trevor has an undergraduate degree in Management Information Systems and a graduate degree in Education.
Auckland University of Technology
Liz Gosling is the Chief Information Officer at Auckland University of Technology.
She leads a team of 170 people, and is responsible for information technology provision for AUT’s staff and students, including 6,500 + desktop and laptop computers, IT and Digital plans, networking, audio visual services, innovation, contracts and software licensing, customer relationships and support services, as well as the development teams and infrastructure.
Her role is focussed on contributing to the University’s strategic direction, creating and executing ICT strategy, building collaborative relationships with key stakeholders across the University and ensuring that ICT delivers excellent services and value.
Liz studied Computer Science at the University of Westminster in London, and holds an MBA (Human Resources Management), Distinction from AUT. She has worked in the IT industry for over three decades, in New Zealand, the US, UK and Europe, in a variety of roles in commercial and not for profit organisations, and in both vendors and client companies.
Liz is the current Director of the CAUDIT Leadership Institute, of which she was previously a faculty member. She was chair of the Universities NZ Information and Communications Technology Committee for four years and was also the New Zealand invited board member on the CAUDIT Executive. She is currently Deputy Chair of the TUANZ Board.
Her professional interests include customer relationship management, human resources and change management and staff development. She is passionate about the transformative power of education, and the importance of developing people to achieve their best.
Queensland University of Technology
Chris is the Director of Information Technology Services for Queensland University of Technology. He holds positions as Board Member and Director of AARNet, Australia’s Education and Research Network telecommunications provider; Board Member of the Queensland Cyber Infrastructure Foundation and Vice President of the Council of Australian University Directors of IT. He has over 20 Years ICT private sector experience across a broad range of industry sectors. Much of Chris’ experience has been gained in professional services in IT and management consulting roles, responsible for systems integration, outsourcing and business development. Chris draws upon lessons from a diverse career that has seen him serve for more than seven years in the Higher Education sector, responsible for major ICT shared services programs and leadership roles in digital transformation. Chris recently led the development of the QUT Digital Roadmap which has now been incorporated into the University’s new corporate strategy “Blueprint5”. Driven by innovation and client success, Chris strives for excellence through strong business engagement to provide staff and students with enabling digital platforms to see them succeed at many levels.
Toby is a Senior Manager within Deakin University’s eSolutions Division (ICT). His current role sees him across their enterprise as an ICT consultant, working closely with a range of ICT practitioners in an effort to ensure that ICT-related work is aligned, coordinated, collegial and collaborative. To this end, he has been instrumental in establishing a number of Communities of Practice across the organisation that draws practitioners and passionate individuals together with a common cause. Part of this work also includes process definition, rationalisation and efficiencies, and ensuring that common toolsets are adopted, especially around Agile. For the past ten years, he has also been a Senior Project Manager intimately involved with Deakin’s teaching and learning stream of projects and Tier-1 applications, including their transition to a new learning management system. Toby is a certified PRINCE2 Practitioner, a certified MSP Practitioner and a certified Scrum Master. Prior to joining Deakin in 2002, Toby was a Systems Analyst with Ernst & Young.
CSG is an ASX listed company that is the leading provider of ‘Technology as a Service’ solutions across Australia and New Zealand, and we enable universities to simplify their IT operations to allow alignment of resources to strategic priorities. Our managed technology, print and market leading cloud solutions help organisations maximise productivity, reduce costs, and drive flexibility and agility. With over 25 years’ experience, CSG uniquely combines a single billing, service, and finance relationship for customers across a number of vendors. CSG has extensive background in the Australian education sector at the enterprise level, including the Queensland Department of Education, The University of Sydney, The University of Melbourne, Victoria University, and Monash University.
CSG has a solutions portfolio to assist universities in leveraging the latest technologies, streamlining processes, and adapting to changing strategies.
- Enterprise Communications- 8×8 unified platform with business phone and contact centre services, recognised in the Gartner Magic Quadrant for the last four years.
- Videoconferencing Services- One touch connectivity with no downloads, compatible with existing VC hardware, and simple licencing structure.
- Managed Print Services- Largest vendor agnostic MPS provider, delivering integrated systems that provide significantly lower costs and higher efficiencies.
- Digital Display Solutions- Interactive display and Samsung digital signage to improve on campus experience.
- Cloud Delivered Infrastructure- Locally hosted secure HP Helion private and hybrid cloud storage.
- Total Desktop Office Solution- Unified hardware, software, and communications procurement services.
One Partner. One Bill. One Cloud.
Cherwell Service Management is an award-wining ITSM software recognised by Gartner, Forrester, Info-Tech Research Group, and Forbes. The Cherwell business automation platform is increasingly used by Australian universities and higher education organisations to automate Service Requests, Incident Management, Problem Management, Change Management, Knowledge Management and much more. In addition, the easy-to- configure Self Service Portal and Management Dashboards deliver improved customer service and actionable insights to further drive efficiencies.
As Cherwell’s APAC Regional Distributor, Service Quality is an innovative, full-service industry leader providing Business Process Design, Technical Consultancy, Implementation, Training and Support. Find out more how Cherwell Service Management has helped universities and higher education organisations across the world in this video here. Find out how can benefit from this solution by contacting email@example.com or 1300 88 11 78 or visiting www.servicequality.com.au or visit us at our stand at the ITS in Tertiary Education event.
InSight Systems Group
InSight Systems is the leading provider of audio visual technologies within Australia. Offering a full range of audio visual solutions and services, we ensure our clients experience technology in a way that enhances their lives and make their world a better place.
As audio visual systems become more complex and converge within the IT framework, more and more corporations and institutions are choosing to focus on their core business while partnering with specialists to support their non-core activities. InSight Systems are leaders in “As a Service” delivery for the audiovisual and IT sectors. Our offerings provide easy to administer, cost effective, tailored solutions across a range of areas to ensure your critical systems function at their peak. Your technology is supported, maintained and refreshed according to pre-determined time frames, all for a fixed monthly cost while also reducing the need for large capital expenditure budgets.
We have a commitment to research and training, which has resulted in our reputation as a respected leader in audio visual consulting, service management and implementing emerging AV technologies. InSight Systems technical expertise, uncompromising quality and customer focus is highly valued by our clients and project partners.
Fruition Partners has been trusted by more than 1200 organisations on their Service Management journey. Our services include business analysis, design, process improvement, configuration, architecture, training and support.
Introducing ServiceNow into Australasia in 2007, Fruition Partners has over 300 employees dedicated to ServiceNow globally and is the first and only ServiceNow Master Solutions Partner in the Asia Pacific Region.
Flexera Software helps application producers and enterprises increase application usage and security, enhancing the value they derive from their software. Our software licensing, compliance, cybersecurity and installation solutions are essential to ensure continuous licensing compliance, optimized software investments, and to future-proof businesses against the risks and costs of constantly changing technology. A marketplace leader for more than 25 years, 80,000+ customers turn to Flexera Software as a trusted and neutral source of knowledge and expertise, and for the automation and intelligence designed into our products.
Flexera Software’s enterprise solutions help organizations increase the usage, security and value derived from the software they purchase and empower IT Operations, Finance and Security teams to strategically manage software assets. It enables organizations to:
- Mitigate risk
- Prepare the organisation to adopt new technology
- Realise savings from technology efficiencies and fund innovation
Flexera Software’s enterprise solutions are built on a foundation of comprehensive and accurate inventory data that drives application rationalization, software asset management and software vulnerability management processes. The intelligence built into our solutions includes application compatibility, software identification, license entitlements, and vulnerability data that helps automate complex processes and deliver actionable insights to the business.
SUMMIT is an ITIL 2011 certified cloud-based, enterprise class IT Ops Management and Enterprise Services Management suite that ensures higher service availability, customer satisfaction and lower TCO. The platform is easy to implement, easy to use & provides tight integration across key ITOM solutions delivering higher efficiency in the form of increased productivity, reduced downtime and optimum asset utilization.
Unique features such as Operational Intelligence, Run-book Automation, Gamification, Service Assist, Checklist, Skill Pack, and Service based SLAs and other smart features not only directly improve service availability & analyst productivity, but are also extremely simple to configure and use. SUMMIT is designed and built grounds up for cloud deployment and is an Enterprise Class ITSM platform.
SUMMIT is Gartner Cool Vendor 2015 in IT Operations Management.
What People Are Saying
“ITS conference was well run with an interesting breadth of topics that resonated well with our institution. As always, the networking opportunity with colleagues from other institutions is invaluable”Director, Infrastructure and Client Services, Charles Sturt University
“The ITS in Tertiary Education is a conference that all key IT staff need to attend. The topics are relevant and the information provided can be taken away and used immediately”Manager, Client Support, CQ University
“This is an excellent conference where contemporary topics of relevance to ITS Management were discussed. The topics discussed were very relevant to current issues facing ITS in many universities.”Manager, Development and Integration, Victoria University