The University IT Service Strategy & Challenges Conference will unpack the challenges associated with delivering an effective IT service strategy, by showcasing universities that have transformed IT departments from a simply a function to an essential department in achieving organisational objectives.
Benefits of attending
- Understand the key to successful digital transformation
- Translate IT service management strategy into operational success
- Proactively manage information security and cyber risk
- Drive technology-led innovation
- Lead cultural change across your team and the organisation
- Develop a robust knowledge management strategy
Tertiary level institutions with the following roles and responsibilities:
- Chief Information Officer
- Chief Technology Officer
- Chief Digital Officer
- Director of ITS
- Director of Client Services
- Director of Service Delivery
Attend to learn:
- Implement effective culture & change management strategies
- Align IT service models with University strategic directions
- Drive customer service excellence for business success
University of Newcastle
Anthony Molinia was appointed to the position of Chief Information Officer (CIO) at the University of Newcastle (UON) in October 2016, having previously served in a consultancy capacity for four years in his role as a Director and Principal of Strategic Development & Design (SDND).
Anthony brings over twenty years of global experience in Information Technology and Business Management, predominantly in the Financial Services sector, with deep practical experience in Australian, UK, Switzerland and US markets. Prior to joining the UON, Anthony held a broad range of senior leadership roles including Head of Business delivery at AMP Financial Services, Senior Program Manager at BNP Paribas Securities Services and Senior Vice President in Information Technology at Credit Suisse.
Through his expertise in leadership, execution strategies and bias to action, Anthony is accountable for driving the transformational and digital agendas across the Academic, Research and Professional functions at the University. As the leader of the Digital & IT Strategy, Anthony’s passion for collaboration, instilling a positive work culture, commercial aptitude and value-add innovation is a key enabler and contributor to the UON’s Organisational goals.
As a senior Information Security professional, Tony has worked extensively around the world supporting Tier 1 organisations with their strategic and tactical IT solutions.
In-depth experience across Management Consulting Practice, Financial, Higher-Education and Telecommunications industries. Accountable for 150+ resources spread across Australia, India, Singapore and HK. Including multi-million dollars operating budgets.
Tony’s international experience includes Japan, Singapore, South Korea, Hong Kong, UK, USA, India, Indonesia, Vietnam and NZ.
Australian National University
Suthagar Seevaratnam is the inaugural Chief Information Security Officer for the Australian National University. He was appointed to this role, upon the recommendation of the Australian Cybersecurity Centre, in October 2018 following the first breach of the University’s network. Since that time he has been accountable for developing the ANU’s information security strategy and led the team which detected and disclosed the second breach reported in June 2019. Suthagar is also the strategic security advisor to the ANU Cyber Institute – a new initiative designed to build a world class cyber masters program and research hub. Prior to joining ANU, Suthagar was the General Manager of IT Operations and Chief Information Security Officer for the Australian Bureau of Meteorology. His appointment to the Bureau came at a time of extensive cybersecurity uplift in the wake of the organisation’s breach in 2016. In this role he was responsible for the development and guidance of the Bureau’s strategic cybersecurity direction. Suthagar was also the Head of Cryptology for the Australian Signals Directorate where he was responsible for Australia’s intelligence and cybersecurity cryptologic mission. During this time he initiated the ASD joint facility on ANU’s campus – the first such open academic facility in the history of the ASD and is a key investment in helping to greater Australian STEM capability. Suthagar holds a Bachelor of Economics and Master of Commerce both from the University of Sydney. He is married with one child.
Teresa Finlayson is the Deputy Chief Information Officer at Monash University, with oversight of a large division that delivers strategic projects across the institution, while embedding contemporary project and business change methodologies.
She is an experienced change management practitioner with over 14 years’ experience in advising, executing and managing the alignment of strategic goals to the culture and values of large, complex organisations. She has been named as one of the finalists at the 2019 Telstra Business Women’s Awards in Victoria for Public Sector and Academia.
Teresa’s approach to change management is by ‘working differently and working together’. She facilitates business transformation through practical application and coordinated action. Teresa empowers business leaders to translate objectives to action.
After completing her undergraduate degree in Applied Computing, Teresa moved into change management with the global professional services consulting firm, KPMG before finding her home at Monash University. As a key member of the CIO Portfolio, Teresa is responsible for driving significant strategic ICT reform agenda to deliver new ways of working across the University.
When not online, Teresa enjoys reading – for both professional development and relaxation – and spending time with her husband and two daughters.
Maser NetworkIQ, supplier to the ANZ education market for a decade, offers a comprehensive range of Network, Storage and Security solutions, helping manage data more intelligently to provide better user experience, improved network and user security and cost savings
Maser revolutionises customer’s data storage platforms with partners Pure Storage and Cohesity. Pure’s Data-Centric Architecture provides all the storage services you need to consolidate everything. Employing all-flash shared storage to power your databases, VMs, containers, analytics, and apps, future-proofing your investment with evergreen storage. Cohesity transforms complex infrastructure with a simple, elegant solution. Cohesity DataPlatform eliminates secondary storage silos with a single, purpose-built hyperconverged platform, cutting TCO by 80% and improving efficiency
In network performance, subscriber and congestion management we provide our customers within cutting edge solutions from Sandvine and SevOne. Sandvine provides Active Network Intelligence, leveraging machine learning analytics and closed-loop automation to identify and adapt to network behaviour in real-time, whereas SevOne monitors networks to deliver the operational insight required to deliver highly reliable and cost-effective network services and business critical applications
To find out more about the above and Masers security portfolio, including Centrify’s privilege managements zero-trust solution visit https://maser.com.au/telecommunications/networkiq/ or find Kevin Redmond at the conference.
Ruckus Networks enables Universities to attract and retain students by building a Smart Campus that provides better connectivity between people, devices and applications
Our IOT suite builds on this connectivity to enable new services that deliver safety and wellness solutions and, in addition, provides Secure Onboarding of devices, market-leading high density Wi-Fi and high performance PoE switches built to handle the latest Wi-Fi 6 standards.
A Ruckus customer, Western Sydney University, has recently implemented a world-class network supporting a software-defined teaching environment. Western Sydney University has eight major campuses situated over 18 square kilometers with over 550 buildings, 10,000 rooms and serving 43,000 students and 5,000 staff. This high performance network has greatly improved on the previous infrastructure by eliminating wireless black spots, unreliability and user complaints.
The network supports an ever-increasing range of applications such as IOT, digital signage, campus navigation, video collaboration and queue management that combine to enhance the student experience.
Sophos makes IT security simple with next-generation solutions that protect networks, servers, and devices, wherever they are. Today, more than 100 million users in 150 countries and a global network of channel partners trust Sophos to deliver simple solutions to complex security challenges. Focused on innovation and backed by a global network of SophosLabs threat intelligence centers and industry-leading support, Sophos delivers solutions that are simple to deploy, maintain, and manage, enabling organizations to focus on performance and growth. Sophos — Security made simple.
ExLibris is a leading educational technology provider, supplying more than 7,000 institutions globally with tools to enhance the end-user experience. Our products include the campusM student engagement platform, which provides students personalised access to a range of academic and social information – thereby increasing engagement with the institution. The platform, which provides native mobile apps and a web portal, is easily extendable and simple to manage, with built-in analytics to provide insight into how your students are interacting with services.
Big Switch Networks
Big Switch Networks is the Cloud-First Networking company, bringing public cloud-style networking and hybrid cloud consistency to organizations around the world. The company provides data center switching, monitoring, visibility and security solutions for on-premises enterprise clouds, public clouds and multi-cloud environments enabling companies to increase operational efficiency and business agility, while reducing costs. Big Switch has open networking go-to-market partnerships with Dell EMC and Edgecore, and strategic technology partnerships with Nutanix, VMware and Red Hat.
Are you ready to take your service management to the next level? With over 700 employees spread across 10 countries, TOPdesk is one of the fastest-growing service management providers worldwide. Our mission? Helping your organisation achieve excellent service delivery. TOPdesk employees get the trust and the freedom to create innovative solutions for all your service management needs. So, what are you waiting for? Let us be your guides to service excellence.
Here’s what we can help you with:
- Enterprise Service Management software
- CAFM & Facilities Management
- eHRM & HR Management
- Consultancy, best practices and related service management frameworks
- Self-service & knowledge centred support
Simplify Your Salesforce Journey
Simplus provides digital transformation across the entire Salesforce ecosystem through advisory, implementation, change management, custom configuration and managed services. As a Platinum Salesforce Partner, we use leading cloud solutions to help our clients achieve a strategic vision, improve performance and increase value to stakeholders. With more than 4,500 successful projects and a customer satisfaction rating in the top 1 percent of all Salesforce partners, Simplus helps organisations improve, innovate and grow.
Leaders in Salesforce for Higher Education
Achieving the goal of the Connected Campus is not without its challenges. We understand the unique complexities of higher education and have worked with UTS and other leading Australian Universities to help them on their digital transformation journey.
For more information get in touch with one of our higher education experts to learn how to become a connected campus and drive stronger 1-to-1 engagement across the student journey.
At Tesserent we are passionate about cybersecurity! Tesserent is an Australian listed company providing enterprise-grade, tailored, end-to-end managed cybersecurity and networking solutions across all industries, including the education sector, in Australia and the Asia Pacific. Robust security requires smart solutions at each layer of your network. Tesserent offers world-class managed security at your network perimeter, internal behavioural monitoring and end-point device protection. Our clients have peace of mind knowing that the Tesserent 24/7 Security-as-a-Service offerings are protecting their networks and critical data.
Equigroup is an independent, vendor-agnostic provider of Technology Fleet Management. They provide support to hundreds of schools, universities, government bodies and corporations, assisting them manage in excess of 1 million IT assets.
They provide solutions to assist our customers acquire, manage, and retire their technology assets – from mobile phones and notebooks right through to servers and network infrastructure.
We help organisations and communities connect people through technology. We design, build and run IT systems and process for business.
At Datacom, we know that cleverly applied information technology makes a demonstrable difference to our clients’ businesses. Private and public sector clients across New Zealand and Australia and from the USA to Asia choose to partner with us because our service breadth and depth is world-class, our rock-solid infrastructure, and our local knowledge truly insightful. Our expertise comes from more than 6,000 staff, working in 30 different offices in New Zealand, Australia, Malaysia, The Philippines, Vietnam the US and the UK.
We offer a broad portfolio of solutions to meet the wide demands of our customers and we provide integration of our different services so our customers don’t have to. Our services include: IT management, Cloud services, Data centres, Custom software development, Business process operations and Payroll solutions. We both support existing IT systems and processes and we custom-design brand new ones but why we do this is where it gets interesting.
The why for us is to apply our deep technological know-how in order to deliver a commercial return for our customers. A customer-centric focus is at the heart of who we are. We focus on business needs, ensuring we spend the right amount of time understanding specific business objectives before considering technology and we pride ourselves on being professional, flexible and easy to work with.
LogRhythm is a world leader in NextGen SIEM, empowering thousands of enterprises on six continents to successfully reduce cyber and operational risk by rapidly detecting, responding to and neutralizing damaging cyberthreats. The LogRhythm NextGen SIEM Platform combines advanced security analytics; user and entity behavior analytics (UEBA); network detection and response (NDR); and security orchestration, automation, and response (SOAR) in a single end-to-end solution. LogRhythm’s technology serves as the foundation for the world’s most modern enterprise security operations centers (SOCs), helping customers measurably secure their cloud, physical, and virtual infrastructures for both IT and OT environments. Built for security professionals by security professionals, the LogRhythm NextGen SIEM Platform has won countless customer and industry accolades including being positioned as a Leader in the Gartner’s SIEM Magic Quadrant, 2013-2018.
ICT Networks brings together the best technical and engineering specialists to help large and complex organisations design, implement, operate and manage their networks.
Founded in 2009, we are renowned for our:
- highly skilled and certified engineering workforce
- approach to partnering effectively with clients and vendors
- customer-centric focus
We are trusted by some of the biggest names in business and telecommunications and experience high rates of repeat business. We provide technical expertise to resolve issues, scale up resourcing, assist with complex projects and generally make everyone’s lives easier.
We are an approved vendor on both the NSW Government ICT Services Panel SCM0020 and SCM0053 – ITS 2573 – Operational Telecommunications Equipment, Infrastructure and Services.
The ICT Networks difference:
- We only hire the best – every engineer is certified Level 3 or above
- 9.8 retention rating – our consistently great service means clients stick around
- 24/7 support from our head office in Sydney – we’re here for you when it matters most
Additional business benefits include:
- Reduced operating expenses associated with everyday IT operations
- Faster network performance through achieving best-of-breed network capabilities
- Improved network productivity due to fewer critical outages and faster issue identification
- Lower capital expenditure as a result of scalable, automated services
- Greater IT productivity through technical staff spending less time resolving network incidents and more time on value-adding tasks
What People Are Saying
The Conference provided me with great opportunities to network with my colleagues from other universities and to gain insights into some new technologies that we could consider in the futureDirector, Infrastructure and Client Services, Charles Sturt University
Very professional and smooth flowing. Diverse with round table discussions, presentations, topic based breakout talks and meet and greet segments.Senior Technology Support Officer CQ University Rockhampton North
This conference was a great opportunity to network and to get to know people from the industry, apart from getting a good perspective on the challenges faced in transforming the face of IT in the higher education sector. An eye opener into how IT is an enabler, and needs to have a seat on the table.Business Partner, Information and Digital Services, Flinders University
Date: 9 Nov 2018 By: Ash Natesh
Criterion Conference’s 5th University IT Service Strategy & Challenges conference ran in Melbourne over the 24th & 25th October. Five years into the series, the 2018 event brought together some familiar faces – and welcomed some fresh ones too. One of the most consistent themes throughout the course of the 2 days was the importance …
Date: 1 Aug 2018 By: Patricia McMillan
If you’re leading a digital transformation program or any kind of change, you know that one of the first things you need to do is gain support for the idea. You need to get a critical mass of key people to recognise that there’s a need to do things differently. John Kotter, author of Leading Change, …
Date: 14 Jun 2018 By: Criterion Content Team
Improving the service quality across IT in universities is both a massive priority and infinitely easier said than done. There is no doubt that the industry features some truly brilliant people, working on some exceedingly clever and innovative projects. At the same time, however, the Michelin Man would be sweating in his sleep at the …
Date: 14 Jun 2018 By: Criterion Content Team
One leg of our service desk triumvirate is Luke Shaw – Team Leader of the Information Technology Service Desk at the University of Newcastle. Aside from being a really nice guy, we’ve invited Luke along to discuss some of the initiatives that Newcastle have in place and how they’ve overcome specific challenges around the training …