5th Annual
Aligning systems, strategies & people
Conference Date
24th & 25th October 2018
Rydges on Swanston, Melbourne
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Towards service excellence & ITS competitive advantage
Utilising technology to achieve the strategic and operational goals of the university is both an ongoing and continually evolving process. Effectively integrating and delivering coordinated and customer centric IT services is critical to institutional competitive advantage in the long term.

The 5th Annual University IT Service Strategy & Challenges conference will address the need to bring together examples of best practice from Australasia, internationally and out of sector to share knowledge, networking and practical strategies for success.

Hear insights on key issues including: 
  • How to align service models with business strategy
  • Practical strategies to achieve service quality excellence
  • Enhancing soft skills & understanding your customer
  • Proactively managing information security & risk
Who will attend? 
DVCs, C-level, Directors, Managers from tertiary education with responsibility for:
  • IT service
  • Service delivery
  • Client services/support
  • Service desk
  • Technology service performance
  • eLearning systems
  • Relationship management
  • Knowledge management

Attend to learn:

  • Align service models with business strategy
  • Achieve service quality excellence
  • Enhance soft skills & understanding your customer
  • Proactively manage information security & risk
#leftBottom  #leftTop  #rightBottom  #rightMiddle  #rightTop  
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Key Speakers

Jeff Murray
Chief Information Officer
University of Tasmania
Brian Roberson
Director, Infrastructure & Client Services
Charles Sturt University
Hayley Grey
Customer Experience Manager
Deakin University


What People Are Saying

  • “A rare opportunity to network with genuine peers who are willing to share their stories, warts and all!”

    Rod Walker
    Flinders University & Attendee at ITS in Higher Education Conference 2017


  • Date: 18 Jul 2019  By: Criterion Content Team

    Universities are facing increasing pressure with growing student numbers, undertaking digital transformation and protecting sensitive information.  An attack on a major Australian university last month compromised the details of approximately 200,000 people. The unauthorised access dates back 19 years but was only detected in June this year.  The Vice-Chancellor said there was unauthorised access to significant …

  • Date: 9 Nov 2018  By: Ash Natesh

    Criterion Conference’s 5th University IT Service Strategy & Challenges conference ran in Melbourne over the 24th & 25th October. Five years into the series, the 2018 event brought together some familiar faces –  and welcomed some fresh ones too. One of the most consistent themes throughout the course of the 2 days was the importance …

  • Date: 1 Aug 2018  By: Patricia McMillan

    If you’re leading a digital transformation program or any kind of change, you know that one of the first things you need to do is gain support for the idea. You need to get a critical mass of key people to recognise that there’s a need to do things differently.  John Kotter, author of Leading Change, …

  • Date: 14 Jun 2018  By: Criterion Content Team

    Improving the service quality across IT in universities is both a massive priority and infinitely easier said than done. There is no doubt that the industry features some truly brilliant people, working on some exceedingly clever and innovative projects. At the same time, however, the Michelin Man would be sweating in his sleep at the …

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