Realising Business Value from
Conference Date
27th & 28th March 2019
Location
Sydney Boulevard Hotel
Early Bird - Save $600
Book by 18/01/19
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Agenda

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Day 1 - Wednesday 27th March, 2019

8:30
Registration, coffee & networking
9:00
Opening remarks from the Co-Chairs
Anthony Scott
Chief Intelligent Automation Officer
Illion
Tim Johnson
Head of Insurance Operations Delivery
Suncorp
Automation: benefits for business
9:10
INTERNATIONAL KEYNOTE: AI & Automation for business – where are we now & where are we headed
  • Uncovering the low hanging fruit at your organisation
  • What does the future workforce look like
  • What skills and scale do business leaders need to ensure automation delivers value
9:50
CASE STUDY: How automation & AI will deliver better customer experiences, increase revenue & allow service to scale
  • Identifying business problems that automation & AI can solve
Tim Johnson
Head of Insurance Operations Delivery
Suncorp
10:30
BUILD A BOT!

Participating vendors will be given a bot brief and 24 hours to develop a functional bot and demonstrate its capability. Showcases to be held on Day two.

10:40
SPEED NETWORKING

In this fun, interactive session, you will have the opportunity to meet fellow attendees and speakers in 2 minute bursts, to exchange business cards and set up conversations for the rest of the event.

11:15
Morning tea & networking
Building automation capability
11:45
SPOTLIGHT SESSION

Building automation capability ideas: the 3 year roadmap from top vendors & how it applies to your business

12:30
OPEN MIC

Picking the right technologies to fit your purpose can be challenging. In this open discussion attendees will discuss what automation technology they have adopted, what worked and what didn’t.

1:00
Networking lunch
Getting started - piloting for success
2:00
CASE STUDY: Key considerations to get started with automation
  • Determining what is the best approach – which partners, providers and stakeholders need to be involved?
  • Piloting – how can you engage employees in the process to ensure success
  • How automation & AI can flow to the customer in experience, services and products
Steven Birchall
Product Director
Stackla
2:40
CASE STUDY: The two sides of Process Automation
  • The realities you will face while driving this initiative
  • Facts from the technical side
  • Impact and benefits from the business side
Manuel Ledezma
Head of Operations
Credit Union Australia
David Velasquez
Process Excellence Manager
Credit Union Australia
3:20
Afternoon tea & networking
3:50
THE BIG DEBATE: Implementation & integration – approaches to optimise automation
  • What are the benefits of traditional development vs API & RPA
  • Robotics vs traditional software integration
  • Should we create a centre of excellence or embed in current BAU structures?
  • What options are there for Automation as-a-service?
Tim Johnson
Head of Insurance Operations Delivery
Suncorp
Manuel Ledezma
Head of Operations
Credit Union Australia
Michael Raines
Business Platform & Automation Manager
Optus
Adrian Iaiza
Head of Process Automation & Improvement
TAL Australia
4:50
Closing remarks from the Chair & close of Day One

Day 2 - Thursday 28th March, 2019

8:30
Registration, coffee & networking
9:00
Opening remarks from the Chair
Moving beyond proof of concept
9:10
CASE STUDY: The BNZ journey to RPA & desktop automation success
  • Considerations for developing an automation business case
  • Ensuring process maturity and development delivery capability before you start
  • The importance of trial and error
Sandra Moorhead
Head of Process Architecture & Governance
Bank of New Zealand
9:50
BANKING PANEL DISCUSSION

Banks are leading the way in Automation. Banking leaders will discuss the challenges and opportunities for automation to transform business as we know it.

10:30
Morning tea & networking
11:00
INTERACTIVE ROUNDTABLES

In this session you will break off into groups to discuss key challenges in automation with expert facilitators.

12:00
DEVELOPERS PANEL DISCUSSION

Bridging the gap between the businesses & IT

  • Bridging the gap between the business & IT
  • What is working for businesses and what is going wrong?
Anthony Scott
Chief Intelligent Automation Officer
Illion
Johan Misquitta
Senior RPA & AI Developer
Illion
Julie Boulton
Senior RPA/ AI Controller
Illion
12:40
Networking lunch
1:20
BUILD A BOT DEMO

Participants will present the process they undertook to build a bot and lead a Q&A for businesses to understand how it can be applied within their business.

1:50
CASE STUDY: Building a Digital human and leveraging RPAs to deliver a step change in CX
  • Introducing Kiri – a one-of-a-kind Digital Assistant tailored specifically for Vodafone’s Kiwi audience
  • RPA – A case study of an RPA partnership to step change customer experience and accelerate productivity
Helen van Orton
Customer Operations Director
Vodafone NZ
2:30
CASE STUDY: Operating automation as-a-service
  • Creating a competitive business case for automation at scale
  • Implementation and benefits – what we have seen so far
Adrian Iaiza
Head of Process Automation & Improvement
TAL Australia
3:10
Afternoon tea & networking
3:40
CASE STUDY: Building & implementing a roadmap to operationalise automation & AI
  • Applying AI to achieve optimisation
  • AI for customer service
Dennis Chan
Manager, Customer Experience Technologies
Transport for NSW
4:20
INNOVATION SPOTLIGHT

Automation first – AI & ML what’s next?

Innovative organisations will give a 10 minute spotlight on Machine Learning, AI and automation implementation that has transformed the way they do business.

Steven Birchall
Product Director
Stackla
Paul Tune
Machine Learning Engineer
Canva
5:00
Closing remarks from the Chair & Close of Conference
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Key Speakers

Anthony Scott
Chief Intelligent Automation Officer
Illion
Sandra Moorhead
Head of Process Architecture & Governance
Bank of New Zealand
Tim Johnson
Head of Insurance Operations Delivery
Suncorp
Manuel Ledezma
Head of Operations
Credit Union Australia